Avid Energy Reviews 733

The reason I’ve give four stars is because I’ve had a few problems with avid energy itself not the coustomer service.

The coustomer service has been brilliant, especially Aidan Doyle who has helped me so much with any problems I have been having.

Spoke to Aidan Doyle today, lovely customer service

After myself making a mistake with the top up app ,i was contacted by Avids Aidan Doyle who put things right quickly and with a great attitude👍

Lizzy was really helpful and Aiden

Exelent customer service sorted out my concent Thanks Aiden

This person gemma was very helpful and im very pleased i hope u get promoted thank you

Aidan was helpful and pleasant in helping me he got straight to the problem and solved it in minutes many thanks

Hi I spoke to Aiden this evening & he was very helpful sorted out my concerns and what I needed
Thanks Aiden

I spoke to a gentleman called a aiden the other day about my refund I still haven't received. ..he explained it all very clearly for me and reassured me...thanw you. .

Really fast installation and aiden Boyle answer all my questions

Excellent costomer service Lizzie sorted me out and was very polite

After a couple of very stressful days of having problems with my gas meter spoke to a gentleman called Aiden and what a brilliant and helpfiul person the was .finally he managed to sort my gas supply on again would like to thank him for his very polite and helpful call to sort this .thanks again and much appreciated

Today I spoke to a lovely assistant who calmed me down and explained to me why I had issues with my big problem and his name was Aiden I was on the fone 20 mins or more and I was quite rude he was calm and let me rant then finally explained thank you so much for your time and consideration now am calm and happy XX

Aidan did listen to me carefuly and answered my quirey and promised to investigate my issue as soon as possible. I was happy with the experience today.

Thanks to Aidan Doyle for helping me to sort out the meters.im taking over a tenancy which has a different energy supplier to the rest of the flats. It's been hard trying to sort everything out but Aidan was a big help.

I rang Tanya Donohue and she quickly responded with my query and dealt with it within 5 minutes.
Very helpful and friendly.

Rang avid today spoke to a lovely gentleman called Matthew what a credit to your company he is .very polite thank you for your help

A lady named Lizzy on live chat helped me a lot with the problem I had. She was very polite and very helpful. Thank you for your great customer service.

I switched to avid energy a year ago and the customer service staff are a credit to the company. However.... I noticed my bills were though the roof and £20 electric and £20 gas on my smart meter were only lasting a week! I don't use lots of electric so when I rang a different company up I realised the standing charge for the smart meters is roughly 45p EACH METER PER DAY that's £7.00 roughly a week on a standing charge. Please read this before you switch because its important and not many people know this. So I was in fact only using £45 electric and £45 gas a month but look at the difference thanks to the standing charge. I sadly have decided to switch and will save a hell of a lot of money. Sorry avid but your standing charges are ridiculous!