hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty
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Where do I begin? Moved into a property supplied by Avid so went with them. Requested twice for an account to be set up for me-it wasn’t. Requested top-up cards-they were never delivered. Switched awa... See more
Company replied
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his... See more
Company replied
So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation fo... See more
Company replied
Company details
Information provided by various external sources
Your new Prepay Energy provider. At Avid Energy, we’ll help you manage your home energy, simply and easily. With our pre-pay smart meters and mobile app, you can find out how much energy you’re using in real time – helping you to save money. Plus, you can top up whenever and wherever you like
Contact info
Maple House, High Street, Potters Bar, EN6 5BS, Hertfordshire, United Kingdom
- avidenergy.co.uk
Aiden was really good
Aiden was really good with me and helped a lot. Better than the women who I had before him who just told me she didn’t know and that was it. Thankyou Aiden for sorting it out for me
February 23, 2019
Unprompted review
Reply from Avid Energy
Hi Amy,
Thanks a mill for the feedback and the 5-Star review.
Jasmine
Extremely helpful
Elizabeth Ryan was an absolute delight to talk to and very helpful would talk to her again in a heartbeat. She dealt with my query and resolved it straight away
February 21, 2019
Unprompted review
Reply from Avid Energy
Hi Carol,
Thank you so much for your 5-Star review.
I'm glad to hear that you had a positive experience with Our Lizzy.
Thanks,
Jasmine
pleasantly surprised.
Well despite my previous experience with avid, I am pleased to say Aidan was extremely helpful, and pleasant to talk to, he seemed very dedicated to resolving issues I was having.
Many thanks for all Aidan’s help. Cannot thank enough.
February 21, 2019
Unprompted review
Reply from Avid Energy
Hi Apack,
Thanks for review we're really happy that we could help you out today and delighted that Aidan could resolve your issue :)
Thanks so much for your feedback and for the 5 stars.
If you would like to give us further feedback, please email us at tp@avidenergy.co.uk
Sharon
Never been with a energy company like…
Never been with a energy company like it been trying to get in touch with them since end of December by telephone, email finally got through by telephone and was told somebody would be in touch still waiting been with them 7weeks now changed back to Utilita
February 21, 2019
Unprompted review
Reply from Avid Energy
Hi Karen,
I'm really sorry you've had a bad experience with us.
Our team are available Monday-Friday 8am-9pm and also from 9-5 on Saturday and 10-5 on Sundays, we also have live chat on our website and we also have an online support form.
We were unable to reach you when we tried to call you, could you send your details to tp@avidenergy.co.uk?
We would like to follow up with you to find out what we can do to help.
-Sharon
I have had the best customer service I…
I have had the best customer service I found Gemma to be not only very helpful but very understanding she is a credit to Avid Energy
February 21, 2019
Unprompted review
Reply from Avid Energy
Hi Ethel,
I'm delighted to hear that you had a great experience dealing with Gemma.
Thank you for the 5-Star review :)
Jasmine
Reply from Avid Energy
Hi Jacob,
Thank you for your 5 Star review for our agent Matthew.
We appreciate all feedback and strive to provide the best service possible.
We are delighted that you had a positive experience :)
Jasmine
Aiden was so helpfull after being faced…
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his help and his manner was impeccable.
I would advise anyone to with avid energy if all there customer support is as excellent as this
February 20, 2019
Unprompted review
Reply from Avid Energy
Hi Samantha,
Thanks a mill for your positive review of our agent. Its fantastic to hear that you had such a positive experience.
Should you have any further queries please get in touch.
Jasmine
Aidan Doyle - electric issue
Rang avid this morning 9.30am to speak woth an advisor about my app showing I was - £10.16 the helpful guy AIDAN DOYLE told me it was because there was a glitch with the app and there side he advised me if there was anymore issues then to call or email direct thanks for your help
February 20, 2019
Unprompted review
Reply from Avid Energy
Hi Harriet,
Apologies for the issue with the app. This should be resolved shortly and the correct balance should be displayed.
Thank you for your 5 Star review and for your positive feedback for Aidan :)
We are delighted to know that you got your query resolved today.
Jasmine
Amazing customer support
Amazing customer support. I dealt with Lizzy and she was amazing and helped me with all my problems. All lovely friendly staff that go out their way to help. Thank you
February 19, 2019
Unprompted review
Reply from Avid Energy
Hi Katie,
Thank you so much for reviewing your experience with Lizzy.
We are always delighted to hear that our agents are providing the best service possible.
Should you need further assistance please get in touch!
Jasmine
Fantastic service and Elizabeth Ryan…
Fantastic service and Elizabeth Ryan was so helpful. Thanks lizzy
February 19, 2019
Unprompted review
Reply from Avid Energy
Hi Zoe,
We're glad that our agent was able to help you with your query.
Thank you for your 5 star review and for the feedback for Lizzy.
Jasmine
Poor company, been sat with NO electric for a month now.
Switched to Avid Energy 17th January 2019, today 19th February 2019 and still no electric in house. I've rang daily and been PROMISED a call back and not happened. Been told it's their fault and engineer will be coming to sort it but still nothing done by Avid. Would strongly advise people NOT to switch to Avid Energy.
February 19, 2019
Unprompted review
Reply from Avid Energy
Hi Margaret,
Apologies for the issues that you have had. I have escalated this and will have an agent call you ASAP.
Kind Regards,
Jasmine
When I switched over to avid energy I…
When I switched over to avid energy I got told it would be cheaper than my previous supplier.
They couldn’t of been a more dishonest I been going though electric like no tomorrow and gas the same. Also I went to top up at the shop £5 until I got payed tomorrow and you can only top up minimum of £10 even at a shop cannot wait to change suppliers
February 19, 2019
Unprompted review
Reply from Avid Energy
Hi Nicky,
We will have a look into this and an agent will be in touch with you shortly.
Kind Regards,
Jasmine
First time moving out
First time moving out! The house was on avid pay as you go! Never knew. Rang the customer service help for an emergency electricity & the lovely lady had put me on with electricity straight away!!!! Loved the service ! Highly recommend and highly helpful !!!
February 18, 2019
Unprompted review
Reply from Avid Energy
Hi Sidra,
Delighted to hear that you had a positive experience with our agent.
Should you need further assistance please get in touch, We are always happy to help!
Thanks,
Jasmine
Sarah Jane Walsh & Ryan Jackson where great!!
Brilliant customer service.
February 18, 2019
Unprompted review
Reply from Avid Energy
Hi,
Thank you for your 5-Star review and your fantastic feedback for our agents.
Thanks,
Jasmine
I did find avid very helpful wen I…
I did find avid very helpful wen I switched over but just found the prices very expensive was going thro gas and electric like no tomorrow even tho I was meant to be on a low tariff but overall very helpful
February 18, 2019
Unprompted review
Reply from Avid Energy
Hi Rachel,
Thank you for your 4 star review and for your feedback on your experience.
We are a prepayment service and we disclose our standing charge on sign up so there are no hidden charges.
If you are concerned with your usage, Our Support agents are trained to provide usage checks and offer energy saving tips to help reduce your costs.
I would advise that you give our support team a call on 0330 0226 115 or email support@avidenergy.co.uk to request a usage check.
Jasmine
Fantastic help and qwick lovely fella…
Fantastic help and qwick lovely fella ross sutton from the support team is very helpfull and easy to talk to id recommend this company
February 18, 2019
Unprompted review
Reply from Avid Energy
Hi Joy,
Thank you so much for reviewing your positive experience with Ross.
We are delighted to hear that you would recommend Avid Energy, we do offer a refer a friend bonus :)
Thanks a mill,
Jasmine
Highly Recommend
I would highly recommend Avid energy, especially with the customer service team. Sarah Jane was fantastic as well as Derek in home moves. :)
Carolyn Coxon
Property Management @ sbliving
February 18, 2019
Unprompted review
Reply from Avid Energy
Hi Carolyn,
We appreciate your fantastic feedback and are very happy to hear that you had a positive experience today.
Should you need further assistance please do not hesitate to get back in touch. We are always happy to help!
Jasmine
Ryan Jackson was so so efficient and…
Ryan Jackson was so so efficient and helpful he was an absolute pleasure
February 18, 2019
Unprompted review
Reply from Avid Energy
Hi Kara,
Thank you for your 5 star review.
I am delighted to hear that Ryan was able to assist you with your query.
Thanks,
Jasmine
Great service today from Izzy Ryan…
Great service today from Izzy Ryan thankyou
February 16, 2019
Unprompted review
Reply from Avid Energy
Thank you for getting in touch and for your 5 star review :)
We are delighted that you had a positive experience with Lizzy!
Jasmine
Sarah Jayne handled my problem with…
Sarah Jayne handled my problem with immense professionalism and with great speed, absolutely delighted that I've joined you thanks Martin
February 16, 2019
Unprompted review
Reply from Avid Energy
Hi Martin,
Thank you so much for the fantastic feed back for our agent.
We are delighted to hear that you are happy with your switch to Avid Energy.
Should you need further assistance, please don't hesitate to get back in touch.
Jasmine
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