Avid Energy Reviews 733

Ross was really nice an dealt with my query and resolved it very quickly

We joined this company and decided we wanted to do some more research so tried to cancel within the 14 day window. They hung up on me several times, refused to respond to social media or emails and the 14 days passed. We have now contacted a different company to join them and Avid are sending me daily text messages claiming I need to call their free number to finish the changeover process. I have called numerous times and there is no answer and absolutely no surprise. I have tried social media and emails again and low and behold no answer. This company is a complete con! Do NOT join them under any circumstance! Try Utilita or any of the big 6 instead!

I spoke with a nice lady called Sarah jane Walsh on Monday about my gas being of since Sunday at 2 even though I put credit on it Sarah was more than helpful and to be totally honest went above and beyond to make sure my gas was back on after several attempts still no gas then try yet again got gas once more and Sarah still waited on the phone till she was sure I was happy with her advice to witch I was more than happy well done Sarah and once again thanks.

Tanya Donohue VERY HELPFUL AND GOT MY ISSUE SORTED WITHIN SECONDS.

Sarah Jane was spot on getting my issue resolved.

App is quite good.. Once they actually get you set up.

Quick response to my call, dealt with quickly, additional info on how to personally contact to follow up on query, thank you aiden

The man on the phone was very pleasant and helpful

Great service from Ryan.

Responded to my query fast and gave me my free credit.

Thanks

I had a call from aidan at avid energy today just to confirm my new installation date and found him to be very helpful. Nice one Aidan

I have been an Avid customer since Nov 2017 & have found the service brilliant so far... any queries I have had have been dealt with quickly along with excellent customer service. My most recent call was taken by a Mr. Ryan Jackson & he was extremely helpful and polite.

Would rather give no stars! Absolute joke of an energy supplier. Most recent problem is the battery has ran out on my main meter, surely this should have came up on their system! It’s a fault! I’ve been without gas for nearly 48 hours and have a 5 month old baby in the house who is frozen! I tried to top up my gas and wouldn’t register, had to pay a gas engineer to come out as thought it was my boiler but nope. Will not be reimbursed for any of the cost that they should have sorted as soon as it happened. Currently waiting a call back for an engineer to come fix it. Been endless problems since I joined, from no one turning up on my installation date to not getting credit properly even though I have the confirmation email and the bank statement to prove they took they money. Switching to a better company with better rates (even though avid promised a certain rate but being chrarged a totally different one when installed???) disgusting company!

Spoke to an amazing lady called Lizzy today. Had a query and she resolved it. She was so warm and friendly, and made me laugh throughout our conversation. Thanks for making my day! :)

Aidan has been very helpful from the 1st phonecall the other day has got back to me when he said he would ☺☺

I had a problem with my smart meter today I rang and spoke to an advisor called Aidan Doyle he was very helpful and talked me through the process and the situation was resolved within ten minutes

Great customer service cannot fault there speedy and very helpful responses.

Amazing customer services and very polite and professional employees. They are happy to help in any situation and can deal quickly with any queries or questions people may have.

Extremely helpful service today by Sarah Jane, problem was resolved quickly and easy. Great service!

I had an issue with the app and an agent called Lizzie went out her way to fix the issue. She was polite and very professional. Thank you lizzie.

I would like to thank you very much for Lizzy's help.
She helped me quickly and professionally.
I am very pleased.
Again thank you very much :-)
Monika Slusarska

So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation for our energy supply. I can happily say Aidan has recovered Avid Energy from the brink of me leaving. Thanks Aidan you've been a great help & I look forward to our future conversations on better circumstances.