hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty
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Where do I begin? Moved into a property supplied by Avid so went with them. Requested twice for an account to be set up for me-it wasn’t. Requested top-up cards-they were never delivered. Switched awa... See more
Company replied
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his... See more
Company replied
So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation fo... See more
Company replied
Company details
Information provided by various external sources
Your new Prepay Energy provider. At Avid Energy, we’ll help you manage your home energy, simply and easily. With our pre-pay smart meters and mobile app, you can find out how much energy you’re using in real time – helping you to save money. Plus, you can top up whenever and wherever you like
Contact info
Maple House, High Street, Potters Bar, EN6 5BS, Hertfordshire, United Kingdom
- avidenergy.co.uk
Ross Sutton has excellent customer…
Ross Sutton has excellent customer service and helped me with my query and gave me the information I required, I will be asking for Ross personally next time I call- 10 out of 10 for Ross fabulous service ********** stars :)
March 20, 2019
Unprompted review
Reply from Avid Energy
Hi Claire,
Delighted to hear that Ross was able to resolve your query.
Thanks for getting in touch and giving such fantastic feedback - we really appreciate it :)
Should you need further assistance, please let us know.
Jasmine
Matthew Neil and was very helpful and…
Matthew Neil and was very helpful and very happy to assist me with my gas meter he explained everything ,,thanks Matthew
March 19, 2019
Unprompted review
Reply from Avid Energy
Hi Lesley,
Thank you for getting in touch and providing such great feedback.
I will be sure to pass your comments on to Matthew and the team.
Jasmine
Up to now ok
Up to now ok. Given a chance because was let down by previous operator supplier
March 19, 2019
Unprompted review
Reply from Avid Energy
Hi Tony,
Thanks for the review :)
I hope we manage to always exceed your expectations and provide you with great customer service.
Should you need any assistance please do not hesitate to get in touch.
Jasmine
Very good and helpful and friendly
March 19, 2019
Unprompted review
Reply from Avid Energy
Hi Janice,
Delighted to hear you had a good experience :)
Thanks for reviewing!
Jasmine
A first class service by a first class…
A first class service by a first class team,
March 18, 2019
Unprompted review
Reply from Avid Energy
Hi Brian,
Thank you so much for your fantastic feedback!
Jasmine
Spoke to a lovely guy named Matthew…
Spoke to a lovely guy named Matthew Neiland today who done absolutely everything he could to help me. Very friendly and helpful. The guy deserves a medal. Couldn't have asked for better customer service, again Matthew. Thank you for all your help.
March 15, 2019
Unprompted review
Reply from Avid Energy
Hi Caitlin,
Thanks for getting in touch and leaving such a great review.
It's always great to hear that our agents are friendly and helpful.
I will pass this feedback on to Matthew and the whole support team.
Jasmine
Spoke to a lovely lady called lizzie…
Spoke to a lovely lady called lizzie who helped me and my problem straight away. Couldn't of asked for a more nicer or efficient person. I couldn't have thanked her enough.
March 15, 2019
Unprompted review
Reply from Avid Energy
Hi Lynn,
It's absolutely fantastic hearing that Lizzy managed to solve your query quickly.
I'm delighted that you found her helpful.
Thank you for your review :)
Jasmine
Avid Energy
Spoke to a lovely lady named Tanya who was extremely helpful and sorted my query very promptly. Only just signed up to avid for both electric and gas and up to now extremely fair with there prices. Would definitely recommend to a friend.
March 12, 2019
Unprompted review
Reply from Avid Energy
Hi Donna,
I'm delighted to hear that you got the help you needed today.
Its fantastic to hear that you would recommend Avid to your friends.
Avid Energy does actually offer a refer-a-friend bonus. If you would like more information on this please get in touch with Customer Support on 0330 0226 115.
Jasmine
Reply from Avid Energy
Hi Sharron,
Thanks for your 5-star review!
Jasmine
What a horrible set of team members
What a horrible set of team members. Rude and unfriendly. Damien especially Ross and another man very unhelpful unprofessional.
March 11, 2019
Unprompted review
Reply from Avid Energy
Hi Michiela,
I am very sorry that you have had this experience. I am going to have this investigated fully.
An agent will contact you shortly.
Jasmine
I would highly recommend avid energy to…
I would highly recommend avid energy to anyone how needs to keep track of what they spend and there costumer service help line is so quick and easy been with them since the start and staying to
March 8, 2019
Unprompted review
Reply from Avid Energy
Hi Wayne,
Thank you so much for getting in touch and leaving such lovely feedback.
It's always great to hear from a happy customer.
Should you need any assistance don't hesitate to get back in touch :)
Have a lovely weekend.
Jasmine
Moved in June advised my change of…
Moved in June advised my change of tenancy was completed. Called rumerous times and emailed with no response. Finally managed to get hold of someone in march. Changed over but on a ridiculous standing charge of 31p per day. And miss sold advised suppliers do not have exit fees. Most suppliers have an exit fee. More training needed!! I will be changing my supplier as soon as the process is complete
March 7, 2019
Unprompted review
Reply from Avid Energy
Hi Callen,
Thank you for getting in touch and bringing this to our attention. I have escalated this to our Change of Tenancy Department to investigate. I will have an agent contact you once we have more information.
In regards to the standing charges, Avid Energy offer a prepayment service and we disclose our standing charge on sign up so there are no hidden charges. Our plans depend on the option you chose on sign up.
Avid Energy encourages customers to stay for a year by offering starter credit and anniversary credit but you are not contractually obliged to. There are no exit fees should you chose to leave supply before the year.
If you call our team on 03300226115, or if you email us on support@avidenergy.co.uk we can review your plan and see if we can reduce your costs.
Kind Regards,
Jasmine
Swift & Professional
Always ready to help and on this occasion Aidan Doyle did so in a swift and professional manner
March 7, 2019
Unprompted review
Reply from Avid Energy
Hi Stuart,
Thank you for your 5-star review!
We will share your positive feedback with the agent :)
Jasmine
Excellent service.
Excellent service from Mathew when I phoned in to find out why there was an issue with the app. Helped me to top-up by telephone.
March 7, 2019
Unprompted review
Reply from Avid Energy
Hi Christopher,
Thank you for leaving such a great review for Matthew. Its very much appreciated.
Jasmine
Aidan doyle was polite and helpful 5…
Aidan doyle was polite and helpful 5 out 5 for customer services
March 7, 2019
Unprompted review
Reply from Avid Energy
Hi Robert,
Thanks for getting in touch and leaving such positive feedback.
Jasmine
Reply from Avid Energy
Hi Sarah,
Thank you so much for your positive review.
Jasmine
DO NOT JOIN BUNCH OF CON ARTIST!!!!
I wish I could give no star!! Absolute joke of a company altoghter cost me nearly 200 in 2 weeks since I switched... when you ring there's nothing they can do to help there rude unhelpful a bunch of conning scumbags left me an my children with our electric an gas 5 times now... came home with a new born yesterday from hospital after topping up £20 day before to a -5 Bill brilliant in a house full of children and a new born avid energy should be ashamed of themselves and I'd advise anyone don't even think about joining them I've got till the 12th till I'm back with British gas!!! With I never believed the con man at my door and switched in the 1sr place lesson defo learnt and I'm taking this further it's disgusting what they put me an my family threw!!!!!!
March 7, 2019
Unprompted review
Reply from Avid Energy
Hi Sarah,
I’m really sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
Avid Energy is a prepayment service. You pay for what you use and with our smart meters you can track your own usage using our mobile app. Our agents are trained to do usage checks and to give you energy saving tips.
I am going to have an agent contact you shortly to complete a usage check and advise on where you may be using more electricity/gas.
Jasmine
Very friendly chap Aiden got me set up…
Very friendly chap Aiden got me set up as a new tenant explaining everything to me and cheered me up actually!
Thank you!
March 7, 2019
Unprompted review
Reply from Avid Energy
Hi Michelle,
Delighted to hear about your positive experience.
Thanks for your 5-Star review.
Jasmine
Problem with gas meter fixed
Today I had an ongoing problem with my gas meter sorted. I spoke to Gemma and she virtually walked my through the problem to get it fixed. Incredible how Gemma used the email and phone calls to communicate how I could fix the problem. Her patience and professionalism is highly commendable. Thank you so much
March 6, 2019
Unprompted review
Reply from Avid Energy
Hi Samuel,
I'm very happy to hear that Gemma was able to help you with your query.
Should you need any further assistance please get in touch :)
Jasmine
I spoke to a lovely young lady today I…
I spoke to a lovely young lady today Sarah Jane walsh I bin with a lot of electric and gas company but never have I been as satisfied with the service I got in minutes it was sorted I no I got nearly no electric left and had lost my cards got the bar code sent to me via email till I get my new ones thank you
March 6, 2019
Unprompted review
Reply from Avid Energy
Hi Lee,
Thank you for your 5-star review!
I'm really happy to hear that you had a good experience dealing with our agent.
Jasmine
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