hi i wasnt aware that avid energy has changed, my smart meter says estimated bill ,and not showing what i have in credit , how can this be sorted ty
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Where do I begin? Moved into a property supplied by Avid so went with them. Requested twice for an account to be set up for me-it wasn’t. Requested top-up cards-they were never delivered. Switched awa... See more
Company replied
Aiden was so helpfull after being faced with a family emergnecy he was more than helpful amd extreamly professional. He was a littke ray kf sunshine ona very bad day. I cantbthank him enough for his... See more
Company replied
So had a couple of calls today with Aidan Doyle who is now managing my account. He's been incredibly helpful & has explained everything that has happened and even given us an extra £30 compensation fo... See more
Company replied
Company details
Information provided by various external sources
Your new Prepay Energy provider. At Avid Energy, we’ll help you manage your home energy, simply and easily. With our pre-pay smart meters and mobile app, you can find out how much energy you’re using in real time – helping you to save money. Plus, you can top up whenever and wherever you like
Contact info
Maple House, High Street, Potters Bar, EN6 5BS, Hertfordshire, United Kingdom
- avidenergy.co.uk
Zahra oneil wars very friendly and help…
Zahra oneil wars very friendly and help full. Thank you for your help
April 11, 2019
Unprompted review
Reply from Avid Energy
Hi Christine,
I am glad you had such a positive experience with our agent Zarah if there is anything else you need please do not hesitate to contact Avid Support.
regards,
Aidan.
Reply from Avid Energy
Hi K,
Thank you for the 4 star review. if you need any further assistance please let us know at Avid Support.
regards,
Aidan
Very helpful and friendly service
April 11, 2019
Unprompted review
Reply from Avid Energy
Hi Mandy,
thank you for your feedback, we are happy to see that your experience with avid is going great. should you need anything else please contact Avid Support.
regards,
Avid Energy
Gas and electric
Would like to say I have received another call today from avid energy to confirm my gas and electric is getting transferred to them. I would like to thank jack for letting me know how it is going through every step would still 100% recommend avid energy
Regards tommy
April 10, 2019
Unprompted review
Reply from Avid Energy
Hi Tommy,
thank you so much for the review we are happy to see that you have had a good experience with our Agent Jack. if you need anything else in the future please contact Avid Support.
regards,
Avid Energy
Excellent service from jack today on…
Excellent service from jack today on the phone.
April 10, 2019
Unprompted review
Reply from Avid Energy
Hi,
Thank you so much for your fab feedback.
I will ensure to pass your comments on to Jack and his manager :)
Jasmine
this is a very good company,I have…
this is a very good company,I have problems with my health and sometimes make silly mistakes when having problems with things,becoming confused etc,I have had cause to ring avid three times and each time they bend over backwards to help me and are very attentive supportive and take time so I can understand what they say,i would recommend avid to anybody,,well done avid energy
April 9, 2019
Unprompted review
Reply from Avid Energy
Hi Steve,
Thanks for the 5-Star review :)
I'm glad our agents have been able to help you every time you called.
Should you need further assistance please don't hesitate to get back in touch.
Jasmine
After first speaking to Ross and then…
After first speaking to Ross and then with mark I felt they were very friendly, professional and helpful. They really made me feel at ease with my problem and sorted things out for me quickly .
April 8, 2019
Unprompted review
Reply from Avid Energy
Hi Zakalin,
Thanks you for getting in touch and for reviewing :)
Your feedback for Mark and Ross is very much appreciated. I will ensure to pass your comments on to the agents.
Kind Regards,
Jasmine
Christopher is very polite and…
Christopher is very polite and extremely helpful.
April 8, 2019
Unprompted review
Reply from Avid Energy
Hi Callum,
Thank you so much for your positive feedback for Christoper.
We really appreciate your feedback and will pass this on to the agent and his manager.
Jasmine
When i spoke to christopher is was very…
When i spoke to christopher is was very polite, very helpful thank you christopher
April 8, 2019
Unprompted review
Reply from Avid Energy
Hi,
Thank you so much for the 5-stars and for your positive review for Christoper. I will pass this on to the agent and his manager.
Jasmine
Hi so good to talk you do take time to…
Hi so good to talk you do take time to make people Happy thank you so much MARk
April 8, 2019
Unprompted review
DO NOT GIVE AVID ENERGY YOUR CUSTOM!
DO NOT CHANGE TO AVID ENERGY!
I change to avid energy for 261 days from EON whom I was with for years, they promised me they could half the amount I was paying and they give you free £100 start up on my gas and electricity and it will be cheaper than EON they have DOUBLED the price that I paid to EON for a year in 261 days they then inform you they have no way of taking payments over the phone or cheques, I've had no meters installed my
261 days gas and electricity came to £1270.00 do not go with this company or chance it at your pearl, I did not get £100 free changeover, disgusting customer service by the revenue department then they send you debt collection agency letters to frighten you! as they inform you they have no means of accepting payments trying to strike fear/ stress to customers,
I then recieved a text it says it not to late to stay what a joke of a company I would advise anyone calling this company to record all of your conversations. I'm please to get rid, I informed them I was passing this to my lawyer to deal with it surprise surprise I finally got a call back from there revenue team to say I could pay it over the phone what a unprofessional company.
STAY WELL AWAY NIGHTMARE !
April 4, 2019
Unprompted review
Reply from Avid Energy
Hi Margaret,
I am really sorry for the issues that you have had while being an Avid Energy customer. I would love to investigate this further but have been unable to locate your account.
Can you please send your full address, postcode and contact number to support@avidenergy.co.uk so I can get this looked into? Alternatively please contact Support on 0330 0226 115 and ask for Jasmine.
Kind Regards,
Jasmine
A pleasure to deal with!!
Rejoined avid and had a couple of issues i needed sorting out! Spoke to Sarah Jane who was really helpful.Had everything sorted within 15 mins.No hassle no agro.Very professional and a pleasure to speak to *****
April 3, 2019
Unprompted review
Reply from Avid Energy
Hi,
Thanks so much for your 5-star review!
Your feedback is very much appreciated :)
Jasmine
To begin with I spoke with Gemma who I…
To begin with I spoke with Gemma who I found very unhelpful I requested to speak with a manger which was refused. However after ringing back I spoke with Sarah who was very helpful and polite she quickly got the problem solved and back on to supply! Thank you Sarah ❤️
March 29, 2019
Unprompted review
Reply from Avid Energy
Hi Michelle,
Let me first start by apologising that your query wasn't resolved in the first call.
I am going to have this looked into to ensure it doesn't happen again going forward.
I am, however, delighted to hear that you had a better experience with Sarah Jane.
Should you need further assistance please do not hesitate to get in touch.
Kind Regards,
Jasmine
Would like to thank Mathew for his help…
Would like to thank Mathew for his help today , friendly person and really happy way results
March 28, 2019
Unprompted review
Reply from Avid Energy
Hi Sharon,
Thank you for your 5-star Review.
We appreciate your feedback and will pass it on to the agent.
Jasmine
Great customer service and friendly…
Great customer service and friendly banter. Thanks Ross x
March 28, 2019
Unprompted review
Reply from Avid Energy
Hi Shannon,
Thanks for getting in touch and leaving such great feedback!
Jasmine
great service very helpful..but im…leaving avid
great service very helpful..but im leaving avid as you need put least£10 in meter wich i cant always afford as im on benefits,its hard enuf trying feed myself
March 27, 2019
Unprompted review
Reply from Avid Energy
Hi Christopher,
We really appreciate the fab feedback.
Thanks you so much for your review :-)
Jasmine
Again excellent customer service
Again excellent customer service. Can't fault it
March 27, 2019
Unprompted review
Reply from Avid Energy
Hi Kerry,
Thank you for your really positive feedback :)
We are delighted that we were able to resolve your query.
Jasmine
I recently switched to avid energy and…
I recently switched to avid energy and have had a couple of small teething problems getting my new cards. I spoke to one of avid energy team today by the name of Ryan Jackson, he really took ownership of my issue and gave me a really quick resolution. He is a credit to avid energy and should be rewarded for his good work. Thanks again Ryan :)
March 25, 2019
Unprompted review
Reply from Avid Energy
Hi Kenneth,
Thanks a mill for getting in touch and for the 5-star review.
We appreciate your feedback and will pass it on to Ryan.
Jasmine
I have just recently joined Avid Energy…
I have just recently joined Avid Energy and am very pleased with all aspects from Customer Services especially the help in settling in with them, 10/10 is my way of a thank you for there help.
March 25, 2019
Unprompted review
Reply from Avid Energy
Hi Alan,
Thank you for your 5-star review and great feedback.
Jasmine
I Havnt actually started with avid yet…
I Havnt actually started with avid yet but the guy on the phone made it siynd really good!
March 20, 2019
Unprompted review
Reply from Avid Energy
Hi Vicki,
Thanks for your review :)
Jasmine
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