Avios Reviews 446

For the last 4 months BA avios have cancelled all my transactions and reclaimed all the avios awarded for my purchases through QVC. Tried to contact them no joy. Absolutely useless

Useless - always dispute all online sales - what is the point if you have to continually have to fight for every avios point. This is the worst rewards service ever!!!

Terrible customer service are a genuine mistake that was realised instantly!

15,025 Avios, mostly from my Tesco club card, confiscated by British Airways. My wife had her 19,000 Avios confiscated as well. As most of these points were earned from the Tesco Club card, how come BA think they can take them away. Anyone want to join us in a legal challenge?

I have had great difficulty contacting customer service. At last I managed to link up with a chat room and had a promise of an investigation within 7-10 days ( I have the full transcript with adviser Prerna). The promised email has not been sent. I followed this up by navigating through the website and repeating my request for help. I have a reference number but have had no response. I would appreciate the opportunity to contact an adviser who might help to reinstate my missing Avios.

Misleading adverts. Customer Services refuse to advise how to lodge a formal complaint.

My avios account was hacked and my email was changed and all the avios stolen, this was possible because BA does not protect its customers with 2 factor authentication to change an email address. Now they are insisting I provide my passport as ID verification to reinstate my stolen avios, but I just don’t trust them to keep my sensitive data safe. They even asked me to email a copy passport to their personal work email, as if I am going to do that only to find they send it on to someone else by mistake! Such a disappointing level of care for customers sensitive personal data, I expected at least a basic level of safeguarding.

Totally misleading advertising.

Why did I call myself Charlie. That's because anyone is a "proper charlie" if you fall for this marketing ploy. No wonder BA are near bottom of the flights league.
You cannot spend any avios without spending your money first, set against a disproportionate number of avios. The whole process is meaningful for them and meaningless for you and incredibly time consuming.
The website and apps are dire. Always aimed at saving, making it REALLY difficult to find a spend just avios page. 7 times in a year to Shanghai and can't use any avios to my advantage.

Needed to cancel my reservation.
Booked a return using Avios miles and money, used a considerable amount of Avios miles for the booking and because I used part payment using cash my miles will not be refunded. Shocking not far from Scamming customers. Do not use cash and miles you will not get much cash back only tax and they will take all your miles. If miles only used they refund you if you cancel the booking. Can you make sense of that

After 9 months of trying to claim missing points from a long-haul flight with a partner airline, I've given up.No response to original claim, or after several requests made through BA customer support on X.

Believe me when I say if I was able to give Avios less than one then I would.
I spent ages building up Avios points and about mid April 2024 I decided to convert to Nectar as I am now too old to travel anymore. I found that I could only transfer 25200 Avios points at the time but the system allowed me to do an automatic transfer every 4 weeks. I set the system up to transfer these. Alas to no avail as here we are 5 months later and still no Automatic Transfer. I have repeatedly contacted Avios and also British Airways and Nectar and each time the system doesn't allow it. Even worse still when I try to do a manual convert the system says 'your profiles do not match'. Why then did it allow me to do a manual transfer 5 months ago and what has now changed. it has been impossible to find anyone helpful in BA or Avios, nor any useful helpline and NOTHING HAS CHANGED IN THESE LAST 5 MONTHS SO WHY IS IT BLOCKING ME. Again AVIOS system allowed me to do an Automated Transfer and just like last time I received a confirmation E Mail from them...Alas nothing has happened. I firmly believe that the good reputation of British Airways is being tarnished by Avios...so far the silence from Avios is deafening...I will give them until Monday 16th to respond and correct the situation. If no news I will contact Tony Hetherington at the Mail On Sunday and if published, then many many readers will see just what a shocking company Avios are to do business with...update 25/9 I eventually got hold Avios Customer Services but that was only after I emailed the Chief Exec. Along with them, I got to the bottom of the issue which was that on Nectar I am registered as Mike, but after Avios system changes my Christian name of Michael caused a mismatch, hence I was unable to transfer points. I requested Avios to change my name on my account to Mike but alas they said since their system changes, it had to be what was on my passport. As you can imagine my passport shows Michael . So, even though the issue was caused by Avios changing their system, I could only transfer my points to Nectar by amending the Nectar system to Michael..ah well, it was like pulling teeth for the past 4 months, but the consolation is that I will never need to use Avios again

Shocking customer service on bonus Avios that haven’t been awarded. They also take Avios off your account with no justification. Almost all the customer service staff that I’ve spoken to on the phone have been rude and unhelpful.

I have saved almost 200000 Avios points and also have a companion voucher.
I have tried in vain to book a business class seat from London to Sydney in the new year and there is not a single seat available in January, February or March.
What is the point of collecting all these points if British Airways won't let you use them.
A big con BA!

Purchases carried out via there site not showing. Non existent customer services.

Don't be fooled into thinking you will receive Avios points when shopping online because they rarely do. Quite why stores align with this dreadful programme mystifies me. I can't understand how they can be so bad as when I shop with Nectar stores the points are credit within a couple of days. I never have any issues with any other airline partner only British Airways.

Avios told me my points were about to expire. I tried to link the account to my nectar account but couldn't because it was still linked to an old nectar card (which was cancelled because of theft). Nectar said they couldn't unlink the card because they'd cancelled the card. Avios said they couldn't unlink the account because the computer said no. I said could they at least ensure my points didn't expire while I pursued the problem. They said they'd love to but the computer said no. Then they asked if there was anything else they could help me with!

My avios date back some time. Have tried twice over a period of years to 'join' BA Executive club and most recently when threatened with loss of avios I persevered and made some headway - however I was foiled by my date of birth being one digit wrong. I submitted a request that this be changed as I could not edit that line.

I have just received an email asking me to send a copy of my passport or driving licence to enable them to change my date of birth. I have refused, citing the dangers of allowing personal details like that to reach the ether in any way - I never used either to 'open' the account (did I even do that I wonder?) and am anyway surprised that a big corporation would ask something so ridiculous.

I tried to log in today to refresh myself on exactly what the problem is (yes it's been that long) and now the system says I have not verified my email address (the one I used for the complaint and indeed the one they wrote to me on!). I cannot get anywhere near my account even after clicking the link and awaiting an email response which did not arrive.

Having read a few reviews this morning I just thought I'd chip in with my observations - the online system is frankly lacking on many levels, and the human response time is slow and unrealistic. I have actually lost the ability to spend my avios for the 2024 holiday window now anyway!

The name on my account is incorrect by 1 letter, until this is corrected I can’t use my 80,000 points which have taken me years to collect to book my flight.
After submitting the online form to change my name I received a response saying they couldn’t read the perfectly clear picture of my passport to confirm my name. I have since wrote 4 emails, submitted 2 further forms & called customer services twice. 6 weeks later I have not had any further response to any communication and therefore can not use my points.
I am shocked how an organisation this big can be so awful with communication and take so long to complete the most simple of admin tasks! Shocking!! I will stop collecting points with them now as clearly I can not use them even if I do collect.

Had over 60k points. Converted them to Nectar because there are no flights from Manchester. Their app took them back and reduced the value in the process so I now have fewer Avios than I started with. BA refuse to accept any responsibility