Car was similar to the advertised type. On collection of the car a tyre pressure warning flashed up when we started the car. This required a visit back to the key collection kiosk and then when they c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything went smoothly. Nice staff, friendly and helpful at pickup and drop-off point. No hassle. Minor detail (and I realise it could've been a major one for others or for me in other circumstances... See more
Company replied
Very easy booking. Easy pick up. Very good customer experience, but don't forget to check the condition of the car when picking up. Condition mostly good but note any damage. I always take pics before... See more
Company replied
Was easy to book online , Quick and straight forward on collection, no added unexpected payments, Drop off simple and quick too . Was hesitant at first booking hire car as you hear mixed reviews a... See more
Company replied
Company details
Information provided by various external sources
Avis Car Hire offers a premium car rental experience in Ireland, with locations in Dublin, Cork, Shannon, Galway, Knock, Belfast, and Derry.
Contact info
Nessan House, Riverview Business Park, Mahon, T12 EY0X, Cork, Ireland
- +353 21 428 1111
- online@avis.ie
- avis.ie
4.1
Great
406 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service , great staff
Alana at Avis Car hire City of Derry airport was extremely helpful when I recently had to hire a car at short notice due to a family bereavement .
As usual the staff are friendly , helpful and very professional .
A 5 star service
February 14, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi Charles,
Thank you for your kind review, and 5-star rating. I will pass your compliments on to Alana.
This was a disaster!!
This was a disaster!!! The first car broke down after 77km, I had to call AA and still ended up driving the faulty car back to the depot. The replacement car had completely worn break disks totally unsafe to drive so I had to cancel everything and get a bus. I also enjoyed the service desk lady rolling her eyes when I returned with the replacement car with worn break disks as if I was the issue!!! Very classy touch. Also enjoyed having to pay €40 for using a faulty car.
February 13, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi Rory,
We are sorry to see your review.
I can see that our customer service team have emailed you directly about your experience.
I can see that a replacement car was offered to you, but you refused, and as a gesture of goodwill we ended your rental 10 days early. It is our policy that we do not refund unused days but given the circumstances, an exception was made, and you were only charged for the time you had the car.
We hope this experience will not deter you from choosing Budget again in the future.
Happy regular customer
Rent regularly from Knock airport, occasionally Dublin and recently Shannon, and the service is always quick and friendly.
February 5, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi there,
Thank you so much for your 5-star review of Avis Knock!
Great experience…
Great experience collection and drop off so smooth. Martin & Alana explained all the paperwork and were quick courteous and humorous. Great representatives for Avis, no wonder this desk is always busy!
January 27, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi Bryan,
Thanks so much for your 5-star review of Avis!
Overcharged in Dublin because we live in UK sterling area
We have been overcharged yet again. How could we possibly be charged in sterling for a Dublin hire paid for with an AIB euro denominated card?
We have asked for a full explanation and be fobbed off. This sounds like a scam
-----
Today Fri 6th Feb Avis asked me to contact customer service.
This was done over a week ago.
I was informed I was overcharged due to human error. The error was I was charged in sterling rather than euro. It has not been explained to me how this could happen when the bill had been finalized. This matter still needs to be resolved.
David Walsh
-----------
A month on and still waiting for resolution. I have been told to wait for a senior manager to contact me. They have all my details. Shambolic.
David Walsh
January 12, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi there,
We'd be happy to review your case, please contact customer.service@avis.ie
Excellent service from Avis
Excellent service from Avis, friendly and helpful staff at Shannon Airport
January 24, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi there,
Thank you so much for your 5-star review!
Friendly staff minimal waiting time…
Friendly staff minimal waiting time ease of collection of car to be on my journey
January 21, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi David,
Thank you so much for your 5-star review of Avis Ireland!
Avis at Dublin Airport
I have rented with Avis at Dublin Airport several times this year, each time for extended periods, and overall my experiences have been very positive. In fact, based on previous rentals, I have recommended Avis Dublin Airport to several friends.
On my most recent rental, I encountered two issues: an incorrect charge for additional insurance appearing on my final invoice, and a tyre pressure warning shortly after leaving the airport, which suggested the vehicle checks had been missed. While this was disappointing, I was extremely impressed by how the situation was handled once I raised it.
The customer service team responded quickly, acknowledged the error, and processed a full refund without hesitation. They also took my feedback seriously and escalated the vehicle preparation issue appropriately. The speed, professionalism, and transparency of the response reaffirmed why I continue to choose Avis.
Issues can happen, but how a company resolves them matters most. Based on the excellent follow-up and customer care, I will continue to use and recommend Avis Dublin Airport in the future.
January 2, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi Dec,
Thank you for leaving such a wonderful review. We really appreciate you taking the time to detail your experience and are happy to hear you were satisfied with the level of customer support you received. We look forward to seeing you again soon!
Reply from Avis Car Hire Ireland
Hi Michael,
Thank you for taking the time to leave such positive comments!
Great car hire
Used many times great team & service led by Martin. Will continue to use in the future.
January 9, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Thanks, Anthony! We appreciate your kind feedback and 5-Star review!
Great service
Friendly, helpful staff at Belfast City airport. Swift service - no problems experienced. Car was clean and in great condition.
January 7, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Thank you, Rebecca! We appreciate your wonderful feedback and 5-star rating!
Very simple to book
Very simple to book, collection desk staff very friendly, the cost for the hire was ideal, very clean car and the collection point and drop off just outside the terminal building, what more could you ask for.
January 5, 2026
Unprompted review
Reply from Avis Car Hire Ireland
Hi Michael,
We’re grateful for your fantastic feedback and 5‑star rating. Thank you for choosing us.
HIRED acar at Derry airport
HIRED acar at Derry airport , great service everything went well from booking to collection and drop off very friendly staff , no regreats will use again
December 22, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Declan,
Thank you for taking the time to leave such a positive 5‑star review. We look forward to welcoming you again
Very happy with the whole process
Very happy with the whole process. Good customer service. Car was clean. Information was clear.
December 21, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi MC,
Your 5‑star review is very much appreciated. We’re pleased to have met your expectations
Am always happy with Avis
Am always happy with Avis - smooth, efficeint, reliable and at Ireland West they're always friendly and helpful - Avis for me every time. Simple.
December 21, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Roderick,
Thank you so much for your 5-star review!
Always an excellent service from Avis
Speedy and friendly vehicle collection, clean, smart cars, Avis is my preferred choice, highly recommended!
December 12, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Ryan,
Thank you so much for your 5-star review!
Brilliant Service yet again.
As ever, the efficiency, professionalism, speed and customer care was excellent. It is always a pleasure to hire a car in Knock. See you again soon! 😎
December 20, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Sean,
Thank you so much for your 5-star review!
The poorest car rental service I have ever experience
This was the poorest car rental service I have ever had. The car I hired from Avis at Belfast International Airport had a terrible smell. The company were not interested. My complaint has gone unanswered now since summer (it is now December!). I just used another company whose service was so superb that I will never use Avis again. I often used them on holidays but they are so poor. I don't know why I cannot leave no or minus stars as I don't even want to leave one!
July 31, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Ian,
We're sorry to see your review. Please email online@avis.ie with more details for your experience.
Great Team at Belfast City and…
Great Team at Belfast City and International Airport...
Efficient... Swift check in and out...
Courteous... Always a smile and friendly attitude...
It works well for me...
December 17, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Freddy,
Thank you so much for your 5-star review!
What a wreck of a car
We’ve hired a car from Avis through BA. What an absolute wreck it is. 125,000 miles on the clock , a list as long as my arm of dings and dents , dirty seats. Unbelievable. Never again. Stay well away from Avis.
December 18, 2025
Unprompted review
Reply from Avis Car Hire Ireland
Hi Mary,
We're sorry to see your review. Please email online@avis.ie with more details for your experience.
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