It was easy, professional and clear when I was unloading the information. Up loading the documents was easy and I knew what was out standing at all times. My Aviva is super with all the document... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to make contact with your company. The staff member was very helpful, courtious and explained everything to us. Any questions we had were fully answered and sugestions to improve/upgr... See more
Company replied
I’m an 80 yr old widow. My insurance had become very expensive. I summoned up the courage to contact Aviva Direct. The customer service team were absolutely wonderful. I explained from the get go... See more
Company replied
Aviva provide a great service with fantastic cover and I have found their customer service to be excellent. Huge thanks to Pauline who answered all my queries earlier this week. Nothing was a problem... See more
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Company details
Written by the company
At Aviva, we're here to help you protect what matters most. Whether it's your car, home, travel plans, or your family's future, we offer a wide range of insurance solutions designed to give you peace of mind. From life and mortgage protection to pensions and investments, we’re committed to helping you plan for a secure tomorrow. We even offer driving school services to help keep you safe on the road. At Aviva, we focus on making insurance simple and personal; while providing a service that delivers for our customers, so you can feel confident and financially protected every step of the way.
Contact info
Building 12, Cherrywood Business Park, Loughlinstown, D18 W2P5, Dublin, Ireland
- (01) 898 6000
- direct@aviva.com
- aviva.ie
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of access
March 12, 2026
Reply from Aviva Insurance Ireland
Hi Nora,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Very happy with my quote and the cover…
Very happy with my quote and the cover provided, but I have never had to make a claim, so I cannot comment on that aspect of things.
March 12, 2026
Reply from Aviva Insurance Ireland
Hi John,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Kathryn,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Easy to deal with
Easy to deal with. House insurance with Aviva. Very competitive rates.
March 18, 2026
Reply from Aviva Insurance Ireland
Hi Michael,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Great customer service
Prompt and excellent customer feedback . Would recommend to other family and friends as we have our car and home covered by Aviva
March 13, 2026
Reply from Aviva Insurance Ireland
Hi Alan,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Mugtaba,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We’re always working to keep things simple for our customers, so it’s great to know it’s making a difference.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Dermot,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. It’s great to hear such positive feedback, and we’re glad you had a good experience with us.
Take care
The Team at Aviva
It was easy to get the quote online and…
It was easy to get the quote online and very straightforward. But would have liked if I could talk to someone before online payment as I still like the personal interaction part of purchasing something
March 13, 2026
Reply from Aviva Insurance Ireland
Hi,
Thanks for your kind feedback about Aviva Insurance, it means a lot. We’re glad you found our online service easy to use. We really appreciate you taking the time to share it. We’ll pass this on to the relevant team at Aviva so they can take it on board and continue improving
Take care
The Team at Aviva
Very helpful staff
Very helpful staff.
Getting connected to a call centre is a no no. When I asked to be put throughout Galway they hung up.
Surely we should have a direct line to Galway ...we live in Ireland and you could offer a better service to the over 70
March 18, 2026
Reply from Aviva Insurance Ireland
Hi Fidelma,
Thanks for giving Aviva Insurance a 5 star rating, we really appreciate it. We are sorry to hear about your customer service experience, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Margaret,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Lots of confusion
Lots of confusion, it would have been better to explain clearly sooner, I am not an insurance expert.
March 18, 2026
Reply from Aviva Insurance Ireland
Hi,
We are sorry to hear about your customer service experience, and we really appreciate you taking the time to share your feedback. We’ll pass this on to the relevant team at Aviva. They’ll be keen to hear your comments and use them to help us improve.
If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
No issues at all
March 13, 2026
Reply from Aviva Insurance Ireland
Hi,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Mary,
Thanks for taking the time to leave us a review, we really appreciate it. We’re glad we could offer you a competitive price for the year. If there is anything else you need, we’re always happy to help.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi Maggie,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Reply from Aviva Insurance Ireland
Hi,
Thank you for giving Aviva Insurance a 4 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
cs is very good
March 18, 2026
Reply from Aviva Insurance Ireland
Hi Thomas,
Thank you for giving Aviva Insurance a 5 star rating. We really appreciate the positive feedback.
Take care
The Team at Aviva
Helpful call centre lad
Although I was unable to upload my NCB, I had a very helpful chat with someone in your call centre who gave me your email address so I could get the information to you that way.
March 13, 2026
Reply from Aviva Insurance Ireland
Hi Aisling,
Thank you so much for taking the time to leave us a review, we truly appreciate your positive feedback. We’re delighted to hear that our staff made your experience so enjoyable! Your kind words mean a lot to the team, and we’ll be sure to pass them along!
Take care
The Team at Aviva
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