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Review summary

Created with AI, based on recent reviews

Looking at 156 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge about the products and processes. Many people highlight the exceptional customer service, noting the prompt responses, clear guidance, and overall pleasant interactions, even when issues arose. The quality of the service provided is frequently described as excellent, with consumers appreciating the company's commitment to standing by their products and honoring warranties, even after several years. However, some people were dissatisfied with the product itself, mentioning that it stopped working prematurely or did not deliver the promised results. A few other people also felt that the sales tactics were overly pushy and made them feel uncomfortable, leading to a negative purchasing experience.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise its effectiveness, noting firmer,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the professionalism, kindness, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers report significant improvements in skin... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight exceptional customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think overall, the experience was fine. For the price of this device thought, I would expect nothing less. I was however, dissatisfied with the $119 charge. I feel for the purchase price, your compa... See more

Rated 4 out of 5 stars

My Eneo Advanced unit stopped working, I had only had it for a year. I was a little worried as I had purchased the unit at an airport a long way from home. I sent an email to Avologi customer servic... See more

Rated 5 out of 5 stars

Quite easy to arrange for replacement of Avologi laser that unfortunately stopped working after using for 2 years! Yael was easy to deal with, very pleasant and easy to understand what I had to do... See more

Rated 5 out of 5 stars

Shirley and "Jackelyn" helped me through the process of a warranty claim after two years of using my Eneo Advanced face wand followed by a failure to charge . My warranty was fully honored, no prob... See more


Company details

  1. Beauty & Well-being

Written by the company

About Us: This page serves as the Authorized Wholesale Distributor for Avologi products. Please note that all stores and sellers offering Avologi devices are independently owned and operated franchises. As such, we cannot assist with purchase-related inquiries. Our customer service team is available to address questions specifically about the device itself. For any concerns regarding store policies or purchases, please contact the seller directly. .......................................... Our Story: Founded in 2012 by engineers from the esteemed Technion Institute, Avologi is a premium medical beauty brand that seamlessly blends advanced technology with aesthetic expertise. As a trailblazer in the field of medical beauty, Avologi creates innovative, high-tech solutions inspired by professional treatments, enabling users to achieve salon-quality results from the comfort of their own homes. ............... Understanding the modern demand for effective, non-invasive anti-aging solutions, Avologi has developed a range of easy-to-use, handheld devices tailored to address a variety of skin concerns. These cutting-edge devices leverage advanced technology to deliver remarkable anti-aging benefits, empowering individuals to take charge of their skincare journey........................... Our collection features dermatologist-recommended, clinically tested devices that are proven to rejuvenate skin and visibly reduce signs of aging. Each product is meticulously designed to provide non-invasive, professional-grade treatments that deliver real results....... Our Mission: At Avologi, our mission is clear: to provide consumers with the tools they need to achieve professional-level anti-aging results at home. With FDA-approved, state-of-the-art medical devices, we are redefining at-home skincare technology, setting a new benchmark for innovation and effectiveness.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

680 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I find the products work well

I find the products work well. Skin in softer and lines are less visible. I have just purchased the laser and will see what that does for me. The staff and owner at Coquitlam are always great. There is no pressure to purchase items or product. I am very pleased with this company. I have been going to the spa for facials for 7 months.
J Mason.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the device consistently!

I’ve been using the device consistently for a few weeks now (around 3 times a week)and I can definitely see improvement. My skin looks smoother and firmer, and some fine lines are less noticeable.It’s not instant but it builds over time if you stick with it.

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

super useless

super useless, super expensive —> Nuskin, that‘s the good news! redeem!

March 30, 2026
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi Melitta,
Thank you for your feedback. We’re sorry the product did not meet your expectations. Our devices are designed to deliver gradual improvements with consistent use, and we’d be happy to review your usage and assist you directly.

Rated 1 out of 5 stars

Avologi complicit in Scam! Mexican Airport Shops and More

Avologi is being sold by predatory “skincare” companies to tourists in Mexico. Specifically, there is a shop in Cancun airport Terminal 3 currently called Eden, but the name constantly changes. People, usually vulnerable older women, are being charged tens of thousands of dollars for these products. I believe Avologi is complicit if not in on the scam. You can read more about it online.

March 7, 2026
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi there,
We are very concerned to read this and take such allegations seriously. Avologi works with independent partners and expects transparent and ethical conduct. We would appreciate the opportunity to investigate this case.

Rated 5 out of 5 stars

The Lady that helped me

The Lady that helped me, was above and beyond helpful.
Me and my spouse are not computer guru's so having somebody to help us thru the process of getting a replacement device was the best.
Thanks again I wish I had written down her name because my memory at this age is bad. I hope she gets this review.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement Eneo unit

Everyone from Adam, in the store in Nassau, who put me in touch with Lee Lev, who then put me in touch with Jacklyn S. in customer service has been very kind and helpful.
Jackelyn’s follow through with the replacement unit through email and on the phone was excellent.
Everyone made me feel comfortable with getting a replacement and I am excited and look forward to receiving it.
Thank you.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant experience

Yael was very helpful in guiding me in the steps in submitting information on how to replace my defective device. She was also very professional, patient and kind. It was a pleasant experience interacting with her.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service

The process was a bit slow at first, but once it got going and I realized the email wasn't spam, it went smoothly and quickly! Jackelyn S was kind, patient, and made the process of replacement much easier than I had anticipated. Excellent customer service!

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

Eyelid and scleral burns on the eyes resulted from normal use.

I am a physician who is taking care of someone who suffered burns on her eyelids and on the sclera (white) of both eyes after using this device two times. It appears to me that the output is not well focused and needs to be better modulated, and should not be used anywhere near the eyes.

March 2, 2026
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi Michael,
We are very concerned by this report. Safety is our top priority and we would urgently like to review this case. Please contact us so we can investigate and assist.

Rated 1 out of 5 stars

A scam company

A scam company. The laser is fake. Their marketing is false. I was ripped off $4000! Don't do it.

August 12, 2025
Unprompted review
Avologi Eneo logo

Reply from Avologi Eneo

Hi Denise,
We’re sorry to hear about your experience and understand your frustration. We would like to review your case and assist you directly toward a resolution.

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