Avon Reviews 541

Superb Customer service at first contact, could not ask for more.

Don't even deserve one star should be zero. Cancelled my order due to an error there end but no communication from them to say so. It was only as I contacted them to find out about my order did I discover it wasn't processed and will not process an immediate refund since it's there error.

I purchased loads of perfume from Avon and it smells amazing,specially the Far Away beyond the moon,it lasted for about 8 hours on my skin. Delivery was fast,dispatched it on Monday and I received it on the next day.

Had a poor experience with Carlie in Morecambe (who apparently turned out to be a right druggy). She never delivered as expected, even though she had contact details and always expected her customers to pick up their order. Some items were also missing in orders and she refused to refund money ( I assume she needed money to buy drugs rather than food for her kids). This was in 2018.

I placed an order 3rd dec . It was confirmed . The money was taken from my account . Del was free . As over £25 .
I phoned the friday to say i had not received my order . To be told its not on our system . That i had to place another order . And i would be refunded . I then explained that means . Ill have to pay fir express del . Through no fault of my own . I got told in so many words yes . Hard luck . Placed the order payed £4.99 as the goods where needed .
I have phoned today . As still not received my refund £27.15 . I spent ages on the phone to get my money back .
I tried to get the £4.99 back . But was refussed and told i chose to pay express del . I was put in a position where they took my money failed to supply the goods . And had to then place another order for the same goods on express to now be here in time . Their customer service is absolutely unacceptable as a reg customer . Don't care attitude

Partial order received.Impossible to contact and no notice given that order has not been filled properly.Avoid

Absolutely shocking experience with Avon, ordered a parcel which is delivered with Everi if i knew i wouldn't order in first place, and for three days they coming every time I'm at work, contacted Avon as I have no safe place and won't be at home at that time any day, asked them to get the order back and asked for a refund.
So was told first to refus the order, so I said how can I refuse id I'm NOT at home, so was told to chase it myself the delivery company and as we know is no chance to contact Everi!
Absolutely shocking will never buy from them again!

I was an Avon Representative. I'm a guy, so I took a lot of ribbing from my buddies, but I thought their products were really good. Then I posted feedback about one of their products, stating only that I didn't care for its smell and Avon deleted my account and representative website almost immediately. Haha That's all you have to know about Avon.

shoking experiance, Amanda and Key had a bloldns to close the line during my conversation, i have bank info or redusing the amount for Avon , but Avon agent Nikol tehling me is just pending. that mean is decline- wow - how can you talk . i have to call in bank to cancel my order. The web side do not recognice email if exist , also not have option for gift reseiver.
been with them for 2 hours via phone. Very bad experience

Awful cheap and highly scented . ALL OF IT. The foot range is rubbish..honestly it could have come from China..but wait, it already does. It’s never been great quality but now it’s the worst. Avoid

Absolutely terrible. Paid extra for next day delivery (work days only) on the weekend and my package did not arrive on Monday. What a scam.

Edit (Wednesday 6th September): I am still waiting for my package. Like I have said, I paid an extra £4 for next day delivery and my package has not been delivered even after 5 days.

I've used Avon since the 1980s and will always be a huge fan.
Unfortunately the range of products has really declined, they seem to be focusing on high end expensive make up rather than the affordable range they previously stocked. Not only the make-up but the range of products overall has just really declined.

Honestly, it's really not my go to shop for make-up anymore because it's so limited and the prices are just too much.
They're quick to deliver though and it's always well packaged.... Just wish it was still how it used to be.

They have gone completely down hill...
Don't cater for men
Poor stock holding
Customer service is AI
Avoid Avoid Avoid

I've recently been using some Avon supreme oils shampoo I bought a couple of years ago. I'd been using bedhead products and when they ran out started using the Avon again.
It's been really good on my coloured, thick, dry hair. I still use the bedhead conditioner.
I also returned to using an Avon serum and that's been working well too.
I decided to buy some more Avon products and this is where the problem is.
They don't have the supreme oils shampoo on their website. There's a few other types of shampoo. I've been looking for descriptions to try and work out which would be the nearest product.
Under descriptions it says there are reviews, but when you click no reviews are shown.
I've looked at a few different products and no reviews are available for any of them.
I always rely on reviews for any skincare, beauty or hair products but with none available it's very frustrating.
I've had to go onto the Amazon site as they are selling Avon products and have reviews. Unfortunately there are either no written reviews or only a couple, for the products I was considering.
It's pretty disappointing to be unable to find much out about any of the products.
Customers shouldn't have to do research on other sites to find reviews about their products. If you aren't going to have reviews at least have more detailed descriptions.

As Rep I tried to log in to my account and the are blocked it. I tried to call them but I won’t get any help. I tried to text them but no answer. I sent 2 different emails to my contacts and I got back an email they are blocked me. I need to beg to them if I want shopping from them. It is a joke…

Ordered some Avon for me and a friend of my rep should have come I think on the 8 th of may still not heard anything been having Avon for years don't know what has happened to my rep as no contact disgusting want be ordering again gave this a few weeks but still nothing

I was an Avon rep some time ago but quit because there is no money to be made.

Sadly Avon has cropped back into my life now that I’m looking for a mortgage and my credit shows an outstanding payment.
I was not made aware of this and sadly until this is resolved and proven that I paid, I cannot get a home.

Appalling service. Don't waste your time or money. Placed order 23rd April 2023 but it never turned up. Emailed Avon 3 times (even CC'd their UK chief executive in my last email!) but absolutely no acknowledgement or contact from them. Finally managed to speak to someone today and request a refund, which will take 3-5 working days. Think I'll stick with Oriflame!

Don’t waste your time or money. I placed an order, money was debited from my account but was subsequently told that the order hadn’t gone through and I’d have to re-order. Utter sham of a website and customer service.