Avon Reviews 541

I have finally decided to stop being an Avon rep after many years .
Where to start ?
They recharge you for items you have sent back even though you have proof of postage .
They keep you waiting on the phone for 30 mins when you have a query.
They add items to your order and charge you even though you haven’t ordered them .
They take ages to send your order
‘Many items are broken or damaged in the box .
It has become dismal

Terrible Customer Service and Poor Product Quality

I am incredibly disappointed with Avon and the unacceptable experience I recently had. After placing an order, not only was one item missing, but some of the products arrived damaged and poorly packaged. When I tried to reach out to customer service, I waited over 40 minutes on the phone without ever speaking to anyone.

While Avon did send a replacement, it’s not enough to make up for the wasted time, frustration, and inconvenience caused by the missing and damaged items. There was also no offer of compensation for the multiple issues, and the lack of accountability is shocking.

As a customer, I expected much better. I’m now considering reaching out directly to the CEO about this and sharing my experience across social media to warn others. I would not recommend Avon, and I will not be using their services again.

It’s rather expensive If you ask me considering it never used to be don’t get me wrong some of the products are lovely but surely it ant right charging that much for stuff there charging more then most products in shops and there just as good you should really think about lowering some of the coast then charging £95 for an advent calendar

Will never buy avon direct again. 10 days ago I ordered then next day message to say items sent (3 of them) then a few days later another message, same order number, updated order only 2 items sent and still not received. Have been unable to contact them either

Quick and happy with delivery. Found the products of footworks winter foot collection rather strong and made me cough. Would advise to mix with something else as very potent.

Customer services have been relocated to S.Africa, not a problem but the call handler kept on asking what my query was. I was simply asking if a perfume was being discontinued.She had no idea. I asked if I might speak with someone in that dept. She disconnected the call. I then sent email in u.k.Same simple question. Reply was that they couldn't answer without an account number. An exercise in frustration and not for the first time. I'll switch h to Beauty Pie.

So, I decide to compose a review of my personal experience with Avon. When loading Trustpilot I can't help but notice the previously posted reviews. What a shambles.
This only makes it a easier task for me as I don't enjoy writing negative reviews.
My advice to anyone thinking of signing up as an agent - DON'T.
My experience has been a nightmare from the onset, but I prefer to skip the finer details.
The main point is that I sent a request to close my account 15 days ago & have only just managed to obtain a response.
I have now been informed that basically an account can't be closed. It has to be inactive for 3 months & from then on it will be closed within 12 months.
Unbelievable & shocking business tactics.
Please don't get lured in by promises of big earnings & mega bonuses.

10 days after ordering and still not received my goods, despite, being told by EVRI that it would be delivered 6 days and several messages apart that it was being delivered that day. Still not been delivered. I ordered similar items from body shop on the same day and got them 2 days later delivered by Royal Mail. Might be a good idea for Avon to reconsider delivery options.

I just opened a tub of ritual body butter which has a tightly sealed foil seal. It was very tricky to open to the point where it has cut my hand in several places. The product is nice but will not be buying again. Very unpleasant and quite painful.

I don’t believe I’ve ever felt so unwelcome as a customer. Avon took the payment twice from my account, and despite me sending this proof to them, they’ve said they have no recollection of the transaction and I won’t be receiving the items I ordered. Does Boris have shares in Avon? It would explain the similarity of my utter shock and disbelief at the process!

I am really disappointed with Avon. I'm here in the UK, had a very bad experience with Avon starting in April this year 2024. I won't go into the details here, will leave that for another day, as it's really lengthy what went on.
Came here to look at other reviews left by Avon customers, not really surprised to see that 99% of them are negative.
Avon what on earth has happened to you! You don't seem to care about your customers or even about how many of your so called Avon representatives, are behaving!
My Mum used to be an Avon lady in the 60's & 70's. The quality of cosmetics, toiletries & abundance of products available, used to be outstanding then. Not anymore! Everything has just gone downhill. I believe Avon started in the 50's (possibly even earlier), if the founder's of Avon could see what's happened to their company they wouldn't be happy.
I read below a former male Avon representative commentated somewhere that he didn't care for the smell of a particular product. Avon promptly deleted his rep account, plus other things & closed him down. Just for giving his honest opinion! Another customer below complained about her 'druggy' Avon rep. Not delivering goods, not being reliable, not returning money when items required didn't arrive etc. The bad reviews go on & on.
I can see that on this Trustpilot platform here, Avon don't even bother to come hear & read the reviews. There's no reply from Avon for any of them!
Even on Avon's own website, many have left reviews, made suggestions etc. Again no response from Avon about anything, just seem to not care that the company is going down the pan, & they are losing customers!
I will be back in several months time when I'm less busy to detail what my negative experiences with Avon were. However in a nutshell this company are no longer what they used to be. Don't buy from this company. You have been warned!
I won't be surprised to hear in a few years time that Avon in the UK anyway, is no more. They're not doing anything to stay in the market & compete with their competitors. They will go the same way as Wilkinsons, C&A, BHS, Woolworths to name but a few.

I've used Avon products for years and been very happy, but my last purchase has blown me away. I ordered the bradapt bra in purple and am amazed by the comfort of it. I've never worn such a comfy bra in my life,and it's the best bra I've ever bought. It's so good I've just ordered one in pink and I'm throwing all my other bra's out. I'd recommend giving this bra a go you won't be disappointed. The fit is appropriate to the size so you need the size you normally get. Happy shopping

There was a postal address on the back of the ordering form that comes with your brochure saying you can write to Avon here. As they had no visible e-mail address on their website, they only had an expensive phone number or contacting them via social media!

All i wanted to do was send them a letter of suggestion about their bubble bath range, sent a letter of post early February 2024.. but April had no response back so asked them on their facebook page. they responded back something quite shocking "that physical letters are not a priority at the moment". i couldn't believe since a letter costs 99p a seocnd class stamp! why should letter son paper be less important than one sent through a computer screen? I jstu couldn't believe the respons, i aksed again if my letter was received and showed them a photo of it with the address on the envelope. also complained they had no proper e-mail address visible in the contact us section and no message box on their website. they sent me a reply back saying this is our e-mail address, when I aksed them why that is not on the website they stated it was in the about section! how daft is that.

Anyway I e-mailed them, not only about the shocking response that apprantley I am not as important as somebody who e-mailed, but they stated something completely different as to why my letter was not responded on, in that they no longer accept complaints or removal forms as physical paper."

So that's two different response and the English grammar was terrible. Yet they have a postal address saying you can write to them!

Very shocking I was made to feel less of a customer and they never answered if they actually got my letter or not?

I bought the new crushed crystals nail enamel that looked lovley and shiny in the brother, my days it is so dull, clumpy, and doesn't shine or twinkle as the brochure would have you believe. I've had to put 2 coats of shiny clear enamel frome a different company to get even a bit of shine to it, don't buy!!!

Ordered 2 glimmer eyeliner supposed to be waterproof NOT and not an sliver of glimmer. So won't order again wouldn't mind if they had a bit or shimmer and didn't rub of within seconds.

Avon sent the package to my old addres despite emailing and calling to say it's the wrong address. Avon response is that unless I go pick up the package they can do nothing. So out of pocket. Just the worst service ever. Through no fault of my own I lose money. Never, ever, ever again. Be warned!

Not sure about all their products, but back in the day they had a lot and very good quality stuff, but these days there is barely anything left. Such a shame. Used to love their mascara in orange 🧡 colour that literally make your lashes look like false ones. The perfumes are all good tho and the bath items, but foundations and creams not so much.

Zero stars for this awful Avon. What happened to Customer Services? I made order for £11.80
I received 2 boxes??
Opened box to find 2 pots of Anew day & night cream, £22.00 each.
And 10 sculpture eyebrow pencils at £3.75 each.
I never ordered this. Its obviously someone else order.
So I emailed Avon on 28th March 2024.
Had automated email stating, will be in touch within 5 days.
What a joke! It's now 11 days & still no response.
I then telephoned Avon 9/4/24 & arranged for courier to pick the parcel up on 11/4/24 between hrs of 14.30pm - 16.30pm. Did anyone arrive today NO! Just to make sure I never missed the courier, I looked through CCTV, no one came. So still sat here with unwanted box with items.
I then telephoned Evri to be told, there was nothing on there system for a pick up today or any other day.
I give up!!
I just throw it in the bin. No good to me.

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Whenever I like a product and buy it regular it gets discontinued.. mirror spray, glow moisturiser. Why are you doing away with popular products?. Also avon reps are selling discontinued products on auction sites at 10 times the price. Will never buy from avon all the time they are discontinuing products. They dont seem to care that they disappoint their customers.