Avon Reviews 541

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were let down by their experience overall. Many customers encountered significant issues with their orders, frequently reporting non-receipt of items, missing parts, or incorrect deliveries. The customer service was widely criticized for being unresponsive and difficult to contact, with many people struggling to get assistance via phone, email, or WhatsApp. Delivery services were also a major point of dissatisfaction, with complaints about slow shipping, lack of updates, and parcels not arriving as expected. Some people were dissatisfied with the product quality, mentioning damaged packaging or items that did not meet expectations, such as faulty products or changes in shades. Conversely, a few other people also felt that the delivery was super fast, with all items present and of good quality and price.

What people talk about most

Order

People report negative experiences with order fulfillment. Many customers experienced significant delays,... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the fast... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report difficulties reaching... See more

Delivery service

Customers had negative experiences with delivery services, citing frequent hassles with placing and receiving... See more

Customer communications

Reviewers express strong dissatisfaction with the company's contact options. Customers report inactive phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order 27th March - money taken. No way to contact Avon Placed an order 27th March. Card was charged. Haven't received my order. 'Contact us' options are a total failure. NO replies to email... See more

Rated 1 out of 5 stars

Absolutely shocking customer service..slow to despatch items... postage very expensive.. evri used as courier.. evri damaged my parcel so couldn't deliver it.. after emailing and trying to get them on... See more

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

541 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Shocking customer service!

Shocking customer service!
If it wasn't bad enough that the Birthday present for my manger was returned with no explanation, the Customer Service representative was rude and completely disinterested! I had to ask for free 'Next Day Shipping' to compensate, to be told I could pay for it, and they would refund me, which would all be confirmed in an email that I'm still waiting for! Never would I order online from Avon again, the whole experience was just too painful. Disgraceful!

November 2, 2022
Unprompted review
Rated 1 out of 5 stars

THIS COMPANY HAS PUT ME INTO DEBT FROM…

THIS COMPANY HAS PUT ME INTO DEBT FROM FREE SAMPLES THAT THEY SENT TO ME, WHEN I TOLD THEM I NO LONGER WANTED ANYTHING FROM THEM THEY HAD BAILIFFS COME TO MY HOUSE FOR £60!!!!!! FOR FREE SAMPLES?????? ABSOLUTELY DISGUSTING COMPANY, THEY ALSO TEST ON ANIMALS!!!! IF YOU BUY FROM THIS COMPANY YOU ARE THE LOWEST OF THE LOW AND YOU DONT DESERVE TO LIVE LIKE THEY THINK THE ANIMALS THAT THEY TEST ON DONT. DO NOT BUY FROM THIS DISGUSTING COMPANY!!!!!!!!

August 31, 2022
Unprompted review
Rated 1 out of 5 stars

Avon took just under £50 in 2 seperate…

Avon took just under £50 in 2 seperate orders from me. Both these orders were rejected their end. I was a longstanding customer. Their customer service team offered an apology for takin the money twice then refusin the order. They cleared my account, refused to resend the order or hold the items at the sale price untily money bounced back to my account, which i wad told would take up to 5 days. Meanwhile i have no funds left available in my account and they wont hold nor honour the discounts i was promised on this order. Most they offered was an insincere apology. Will never use again and advise all not to use if they want an honourable service provider. Avon is far from honourable!!!

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Im an avon rep and never had any issues…

Im an avon rep and never had any issues with skin care products, my customers have never complained of any issues so dont believe all the bad reviews! My customers love avon and order every month. I have used my commission to buy shower gels, shower creams, skin care, perfume (eve truth and it does last all day) plus other perfumes and make up.

September 13, 2022
Unprompted review
Rated 1 out of 5 stars

I see discarded Avon books scattered…

I see discarded Avon books scattered all over the place. Please stop wasting resources on producing a new book every month. Every 6 months if you have too is amble update on line its FREE. Save the planet/money/time.

August 31, 2022
Unprompted review
Rated 5 out of 5 stars

Cleansing Bar

I have just bought the green cleansing bar and I love it, it smell lovely but it's perfumed so doesn't dry out my skin or anything and leaves Mt face feeling clean and soft.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Stop being Ageist!

Just been on the Avon website. They are clearly not only ageist but behind the times. They do not make eyebrow pencils or pomade for anyone with grey or silver hair! They are missing a trick here. Lots of young women are dyeing their hair grey. Dark or blonde eyebrows with silver/white hair looks ridiculous. Come on Avon. I mentioned this years ago but they’re clearly not interested in their regular customers.

August 21, 2022
Unprompted review
Rated 1 out of 5 stars

Sub-par products & awful customer "service"

Awful! Sub-standard products. Poor value for money. I bought a serum which had a 7 day money back guarantee if you didn't notice a difference (I didn't) and have had hell with the Facebook "customer service" who couldn't organise a (blank) in a brewery! Never again.

July 15, 2022
Unprompted review
Rated 1 out of 5 stars

Administration charge£20 Discussing!

Im 7 years Avon represents. Today when i recived my order i see my invoice i was shocked they charged me £20 administration charge becose my payment was late.My order was £43.Come on £20 charge this is not normal after 7 years first time happened. Im definitely FINISHED with AVON!!!!

June 30, 2022
Unprompted review
Rated 1 out of 5 stars

Avon Unlimited instant lift mascara..

Avon Unlimited instant lift mascara... Fabulous!Best mascara I've bought in years, definitely recommend 10out of10👍... Not impressed with "Eve Truth" eau de perfum"cost £12 smell doesn't last for even an hour once sprayed, very disappointed 😥

June 28, 2022
Unprompted review
Rated 1 out of 5 stars

Chemically burnt by Avon!!!!

@avon_uk I am so disgusted by you! Used their ‘sensitive’ product on my face as directed, which left me with chemical burns across my face - has caused SO much upset and pain not to mention inconvenience, having to cancel plans and ruined my bank holiday, and their reply is ‘sorry we aren’t doin anything about it’ essentially! You haven’t even offered to look into the product or recall it!!!! Unbelievable - look what your product done to my face and you have taken no responsibility at all. Sorry not happening. #avon #avoncosmetics #avonmakeup #avonproducts #avonbrasil #avonesmaltes #avontáon #avoncare #avonparfum #avononline #avonrepresentative #avonbeauty

June 10, 2022
Unprompted review
Rated 1 out of 5 stars

Won't be ordering again

Online order placed. 3/5 items ordered were wrong. Wrong colour or scent sent to me. Tried to log into my account to rectify but says no account with that email! Not likely as its the only email I use. Then said I've logged in too many times.
Absolute nightmare. Won't be ordering again. 😪

May 21, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. I paid for next day delivery a day before 10 am. The website says order before 5pm for next day delivery. Next day no sign I emailed no respond I called no one picked up the phone. Very unprofessional will not be ordering again.

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Really looking forward to there…

Really looking forward to there perfumes as I use to like them years ago. I brought bag sized bottles to test but smell don’t last waste of money on all four perfumes

April 20, 2022
Unprompted review
Rated 4 out of 5 stars

Good customer support / awkward glitches…

Personally I don’t understand why everyone mentions emailing?… WhatsApp them and you’ll find they’ll respond within 24hrs. The only problem I have is being charged for delivery when I meet the requirements for it to be free.

March 30, 2022
Unprompted review

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