Avon Reviews 541

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were let down by their experience overall. Many customers encountered significant issues with their orders, frequently reporting non-receipt of items, missing parts, or incorrect deliveries. The customer service was widely criticized for being unresponsive and difficult to contact, with many people struggling to get assistance via phone, email, or WhatsApp. Delivery services were also a major point of dissatisfaction, with complaints about slow shipping, lack of updates, and parcels not arriving as expected. Some people were dissatisfied with the product quality, mentioning damaged packaging or items that did not meet expectations, such as faulty products or changes in shades. Conversely, a few other people also felt that the delivery was super fast, with all items present and of good quality and price.

What people talk about most

Order

People report negative experiences with order fulfillment. Many customers experienced significant delays,... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the fast... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report difficulties reaching... See more

Delivery service

Customers had negative experiences with delivery services, citing frequent hassles with placing and receiving... See more

Customer communications

Reviewers express strong dissatisfaction with the company's contact options. Customers report inactive phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order 27th March - money taken. No way to contact Avon Placed an order 27th March. Card was charged. Haven't received my order. 'Contact us' options are a total failure. NO replies to email... See more

Rated 1 out of 5 stars

Absolutely shocking customer service..slow to despatch items... postage very expensive.. evri used as courier.. evri damaged my parcel so couldn't deliver it.. after emailing and trying to get them on... See more

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

541 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My mum has used Avon for years so have…

My mum has used Avon for years so have I , excellent products their creams are excellent but the stronger creams you must read the ingredients as some lady’s with sensitive skin can irritate their skin , it works wonders on my skin Avon is the best ever creams on the market for me I tried to write a review on Amazon but there was an issue , iv used Estée Lauder which is excellent my top favourite is Avon creams iv ordered more from Amazon and will continue to do so , thank you Avon for your creams

March 29, 2022
Unprompted review
Rated 1 out of 5 stars

I’d give no stars if I could

I’d give no stars if I could. This is the second online order in the last 2 weeks that I haven’t received. Customer service was no help at all last week so I’m not bothering ringing about this order I’ll ask PayPal to refund me. Avon has gotten to be an absolutely awful company.

March 28, 2022
Unprompted review
Rated 2 out of 5 stars

Atrocious customer service

Bad customer service.
I placed an order and straight away i released the order had defaulted to a different address-my error for not checking. This has happened with a different store in the past and on contacting them they changed the address instantly. Avon however refused. I called them within 3 minutes of placing the order and was informed i couldnt change it as it was 'too' late. I asked if i could cancel and be refunded and id re-order. I was told no. I was told i had to wait for hermes to attempt delievery 3 times and return the parcel back to Avon. I explained that Hermes always leave parcels at that address on the doorstep so its no good for me to wait for the failed delivery and again was told nothing Avon could do. I was told to speak to Here's and ask them to change the delivery address but they wont do it unless requested by Avon. So now ive paid for an order i wont receive and im guessing if i try to claim it back they will state it was delivered as Hermes will of sent a photo of it on the doorstep :/ And this address is 3 hours away.
Only order via a rep don't order online!!

February 2, 2022
Unprompted review
Rated 1 out of 5 stars

Bad customer experience.

I have worked with avon as a representative it has a very bad customer service and moreover they haven't return my payment for the return products. They kept the money and the product both with them.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered Maxime aftershave for my…

I ordered Maxime aftershave for my husband from our local rep.
It came before Christmas as per order and is the most nicely packaged item I've received.
The aftershave itself smells amazing, and equally as good as Creed, which sells for over £100 a bottle.
I'm delighted with contents, expensive looking bottle, and my rep.

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

Thanks Avon

For putting big stickers on the outside of the delivery box saying exactly what's inside, so everyone can see what they're getting for christmas!!!

December 16, 2021
Unprompted review
Rated 1 out of 5 stars

I have items missing from my order and…

I have items missing from my order and cannot contact anyone. The phone hangs up, WhatsApp nobody responds, I have tried Instagram too - shocking service. Took forever for my order to arrive and stuff is missing!? Can someone PLEASE contact me about this ASAP.

December 9, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely useless

Absolutely useless. I placed an order over 10 days ago, and it finally arrived today. The packaging was so badly damaged and soaked through it had been bunged into a plastic bag, and the contents were open and crushed too. To make matters worse I received two items I hadn’t ordered and not received the ones I had. I won’t bother again with these cowboys

December 8, 2021
Unprompted review
Rated 1 out of 5 stars

Never again!!

Wish I'd read the reviews on here first!! Waited a week and still order not dispatched. Rang them. They said that something on the order must be out of stock so they were holding the order incase it came in! They couldn't even tell me which item! All are still in stock on the website. They said they would re-process the order but I would have to wait 2 weeks before contacting them again if I hadn't received it. I said not prepared to wait so they offered a refund which I accepted! But looking at the reviews here I'm not holding out much hope of getting it!

December 4, 2021
Unprompted review
Rated 1 out of 5 stars

Bunch of lying theives

DO NOT ORDER FROM THESE SHISTERS!!!!

My order was cancelled after they failed to send it. I have been lied to by every member of the customer service team I have spoken to (and there has been at least 5)

Told verbally and in writing that a refund had been issued.

2 weeks after my order was cancelled and the finance team knew nothing about the refund request until today. (Find hard to believe)

Told my refund has now been issued but still waiting for the transaction ID so I won't hold my breathe.

BE WARNED, ORDER FROM THESE MUPPET'S AT YOUR OWN PERIL!!!!

December 1, 2021
Unprompted review
Rated 3 out of 5 stars

Bought some pyjamas off the lovely Avon…

Bought some pyjamas off the lovely Avon rep. Never bought anything from Avon before. The pyjamas are lovely but I only got them 2 weeks ago and the stitching on the waist seam has come away leaving a gaping hole. I have admittedly worn them a lot since getting them but obviously the quality isn’t there even though they cost £20. I will stick with next pyjamas in the future.

November 28, 2021
Unprompted review
Rated 1 out of 5 stars

Total shower of s**t

Paid for next day delivery, a week later still nothing. Called the day after the due date, told they would refund the delivery charge. 5 days on and still no refund. Called on day 7 to be told my order isn't progressing and that they would refund me so I could order again. Not a bloody chance in hell. Just a bunch of liars. Save your money don't order from this shower of s**t

November 24, 2021
Unprompted review
Rated 2 out of 5 stars

Don't waste your money!

I read Avons own reviews on their power renewal serum and it sounded amazing. I thought I'd give it ago as it is £12 cheaper than my usual Bodyshop Drops of youth serum .... absolute rubbish no comparison! Only positive is that it soaked in well but no noticeable results. Don't be fooled by the 5 star reviews, I'll definitely pay the extra for the Bodyshop one in future. Waste of money!!

November 12, 2021
Unprompted review
Rated 1 out of 5 stars

i tried ordering 3 items

i tried ordering 3 items, they took the money but my order is still in my basket when i emailed they said try again to order which i did so now i’m charged twice and everytime i call they say their refund policy is 3-7 working days which is nearly 2 weeks now and still have nothing this company is a scam!!! i’m never going to order ever again! absolutely mugged off!!!!

November 10, 2021
Unprompted review
Rated 1 out of 5 stars

disappointed

Just had the new Christmas book from My rep
can I just say it uninspiring and boring its like Avon still have stock left over from pervious years.
and shopping on line is complicated and dull.
use a local rep if possible why would I want a rep in Scotland if I live in the south west?

October 9, 2021
Unprompted review
Rated 3 out of 5 stars

High Price, Cheap Products

Ok, so my review is not a 'One Size Fit Fits All' review. I love to try different products and I can honestly say I've tried most of Avon's range in Make Up, Perfume and toiletries. Every face cream I've bought have been REALLY BAD, leaving a heavy residue that rubs off in little fat rolls of disgusting putty textured stuff. So I never use any of the face creams anymore (They're very expensive too) The foundations are not bad though, but don't last all day like other high street similar priced foundations, eye shadows make my eyes itch, but the eye pencils and mascara are good, gel nail varnish have a good range and last. Lipsticks are good too. Hair products are cheap and nasty, my hair feels like straw with the shampoos and conditioners. Bubble bath is ok some are a bit funky on fragrance so you'll need to test a few to find one you like. Clothes, PJ's and undies are cheaply made and very expensive. Jewelry is cheap and tarnishes super quick. Fake tan is AMAZING, best one on the market I would say. Perfume is ok for day wear, not great for a night out as it doesn't last long. Deodorant and shimmer powder have large vessels with nothing in them. Overall Avon products are extremely expensive in today's market. Quality is average. Convenience is great.

October 6, 2021
Unprompted review

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