Avon Reviews 541

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were let down by their experience overall. Many customers encountered significant issues with their orders, frequently reporting non-receipt of items, missing parts, or incorrect deliveries. The customer service was widely criticized for being unresponsive and difficult to contact, with many people struggling to get assistance via phone, email, or WhatsApp. Delivery services were also a major point of dissatisfaction, with complaints about slow shipping, lack of updates, and parcels not arriving as expected. Some people were dissatisfied with the product quality, mentioning damaged packaging or items that did not meet expectations, such as faulty products or changes in shades. Conversely, a few other people also felt that the delivery was super fast, with all items present and of good quality and price.

What people talk about most

Order

People report negative experiences with order fulfillment. Many customers experienced significant delays,... See more

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the fast... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report difficulties reaching... See more

Delivery service

Customers had negative experiences with delivery services, citing frequent hassles with placing and receiving... See more

Customer communications

Reviewers express strong dissatisfaction with the company's contact options. Customers report inactive phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order 27th March - money taken. No way to contact Avon Placed an order 27th March. Card was charged. Haven't received my order. 'Contact us' options are a total failure. NO replies to email... See more

Rated 1 out of 5 stars

Absolutely shocking customer service..slow to despatch items... postage very expensive.. evri used as courier.. evri damaged my parcel so couldn't deliver it.. after emailing and trying to get them on... See more

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

541 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

i would like to give them zero but I…

i would like to give them zero but I can't. I returned a faulty pot of eye cream to them in May. It's now October, I've sent them over 40 emails and I can't get a reasonable person to help, even offer a refund or replacement. I've gone round in circles with them more times than I can count. Extremely poor service.

October 6, 2021
Unprompted review
Rated 1 out of 5 stars

Been a rep for a while but they are…

Been a rep for a while but they are slowly getting on my nerves, keep ringing me either trying to sell something or about something else. Keep emailing them to ask them to stop but just ignore it. They call between 8am and 9am. Now blocked and reported to the ico

September 22, 2021
Unprompted review
Rated 1 out of 5 stars

Foundation & lipstick colours do not match brochure

Although I would give 6 stars to eyeliners, I have decided not to buy any more lipsticks or foundation. The colours do not match the colours in the brochure, in lipsticks they are much sharper and darker, and on foundations much lighter. And if you order same colour in different foundation, the colour is not the same. The rep says that it can not be exchanged, and not samples for foundations. Therefore it gets very expensive to find the right colour, I give up and continue buying Rimmel or Max Factor, really good products and you can test the colour.

September 13, 2021
Unprompted review
Rated 1 out of 5 stars

Shamefull

Avon dont do refunds it seems via representatives wot a disgusting way to do bussiness

September 12, 2021
Unprompted review
Rated 2 out of 5 stars

It’s stupid how you have to spend…

It’s stupid how you have to spend £20.00 or over for free delivery. Last time I ordered from Avon I got free delivery and no extra charge this time I ordered from there I had to pay an extra £4.87p as well as what I bought which came to £24.38p Plus £4.87p which cost £29.95p Why is they any need for that when I have free delivery. Not happy.

August 20, 2021
Unprompted review
Rated 3 out of 5 stars

Reps I’ve dealt with friendly

Reps I’ve dealt with friendly , just trying make a living but I find they can be pushy . Products ok . Cheap prices - cheap products. I can go to local supermarket & drug store for similar- claim they are vegan 🌱 hmm 🤔

August 12, 2021
Unprompted review
Rated 1 out of 5 stars

NOT IMPRESSED

I ordered Skin so soft to take on holiday with me this week because it helps reduce mosquito bites. I paid £4.99 for next day delivery. I am still waiting for the order after 2 days. I am now anxious I may not get to take the products on holiday. This is not good enough!!! If i knew the service was so bad I would not have bothered. I have used an Avon representative in the past and they were great. I AM NOT HAPPY!!!

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

Love love the products great service

Love love the products great service, love the fact they do not test on animals and the hand sanitizer is amazing I know the alcohol content isn’t high as some but it is enough to kill germs and isn’t harmful as has a moisturiser built in love love love

June 21, 2021
Unprompted review
Rated 3 out of 5 stars

Crazy MLM pyramid scheme.

Crazy MLM pyramid scheme.
If anyone is reading this because you're thinking of joining and have been promised the earth by the reps don't! I did it for a month worked really hard run all over with orders and earned a fiver. Shocking. It's a cult and a pyramid scheme just like Younique etc. Don't believe the reps. Products are good though.

June 13, 2021
Unprompted review
Rated 1 out of 5 stars

Should be no stars at all

Should be no stars at all . Placed order 28th May 2021 and still has not arrived. Emailed about 30 times now and been given the run around. they now say it is on its way but as most of the 40 order was a birthday present and i had to spend another 30 pounds to replace the gift expected to be compensation it some way but no. nothing not even a sorry. disgusting customer service from beginning to end. never again

June 11, 2021
Unprompted review
Rated 1 out of 5 stars

SHOULD BE MINUS 10 STARS

Order placed, money taken, confirmation email received, 10 days later no products, rep as nice as she is was NO HELP. Phoned customer services, amazingly call answered in seconds. I was told the order had not gone through. Even though money taken and confirmation email received. Full refund offered and accepted. Account now closed. Never again will I duped by Avon. AVOID THIS COMPANY.

June 3, 2021
Unprompted review
Rated 1 out of 5 stars

Rip off

Disgusting treatment. I have been buying one bottle per month of their Far Away perfume for years and years. This month, they had an offer stating if you buy the perfume with the body lotion you get a discount. It was actually cheaper to buy the two. Of course I went for this, completed checkout, then saw on my invoice that they had charged full price for both items. I phoned Avon and they told me I put in the wrong code....when there wasn't one...and that they would refund the overpayment. They have not refunded me a penny and I have had no apology. I will not use again.

May 11, 2021
Unprompted review

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