Away Resorts Reviews 

Would no recommend at all, we stayed for our daughters 8th birthday and away holidays completely ruined it

Do not book with this resort

had 6 days stay at Mill rythe on Hayling island. Great accommodation everything wwas clean and servicable, as were the areas. The staff were friendly and helpful. All in all we could not have asked for more.

The ‘luxury’ stargazer experience is lacking. The sofa bed was broken and uncomfortable as your main item of furniture to sit on in the lounge area.

The curtains are falling from the track with broken plastic clips so privacy an issue in the main bedroom if you have the lights on once dark.

The plumbing with the washing machine to sink combination meant water came up into the sink when the washing machine was used.

The carpets are dirty.

2 folding clothes driers were in the caravan, both broken and unable to stand by themselves.

Slats broken on the bed in the twin room.

We had a great week - but that was due to the day trips, location and friends holidaying with us, not the accommodation.

We stayed at the Rookley lakes, Isle of Wight resort and it was perfect. The caravan was spotless and well equipped .
The staff were outstanding especially in the restaurant . The food was well prepared and presented . Good value for money
A good choice for a pub and kitchen menu.
Well done

We stayed with away resorts in mersea island. Staff were friendly and helpful and the Caravan was very clean and comfy. Had an electrical issue on the first night and had to call the out of hours number. There was no answer but a very nice man phoned me straight back and talked me through how to fix it. Wasn't a massive problem but wen you don't no its a bit worrying! And the next day they came out and fixed the electric fire that had cause the problem, very quick, friendly and efficient service. He also sorted a flickering light bulb aswell which was annoying. All in all and very quiet and relaxing 3 day stay, would definitely go again. One thing I would say is the Caravan we stayed in could have done with more cooking utensils and another frying pan but we made do.

We booked a chalet at St Ives bay holiday park in Cornwall after receiving our key we went to our chalet to find a load of cobwebs on the outside of the entrance to the chalet and a piece of timber hanging from over the door frame which needed nailing back. On entering the chalet it was pretty clean and acceptable except for the extractor fan in the kitchen which was dirty and damaged. The 2 x 2 seater settees were really low to the ground and very dated and very uncomfortable the bedroom furniture was very dated as well the bed itself was also very uncomfortable too it had a plastic coated mattress and that was covered by a ripped sheet right on the corner of the mattress so over all it was like going back to the sixties.My wife and I then decided to try their restaurant we walked into the restaurant and there was hardly anyone in there we went to sit down on one of their rattan dinning tables near the swimming pool to find a really dirty table that looked like it hadn't been cleaned for a week we looked at one another and just walked out it was disgusting I wouldn't recommend anyone to stay at this camp it could do with a good revamp it was like going back to sixties.

We stayed at Whitecliff Bay. On the brochure its advertised free EV charging with EV chargers. This is the second time I have been here now with my EV and I have been over ten times before with a petrol vehicle. When I complained that the EV chargers still do not work, I was advised to charge my EV at Tesco's. Why would anyone want to spend their holiday sitting in Tesco's waiting for their vehicle to charge up.
Also, the caravan stunk of a Tom cat making his mark. Reception gave us an aerosol. This was very disappointing. As anyone would know a Tom cats smell does not disappear that easily.

unclean caravan, no customer care, caravan not fit for purpose (furniture) overall poor site service.
no understanding of how it ruin a family reunion, no amount of money will replace the disappointment they have not only caused , but could of prevented

Booked a late holiday, after experiencing a problem with another holiday company.
we stayed in a 8 berth comfort caravan ,we had asked that it be suitable for an elderly person with some mobility issues. we were placed in a caravan with parking very close.however the second bed in the third bedroom was not removed as requested. The cleanliness of the caravan was very poor with stains on the carpet and sofa. The kitchen blind was left on top of the cupboard broken,when reported it took two attempts to repair. The second bedroom curtains had no stop on the end ,so every morning i had to rehang. The same with the lounge curtains,which I rehung on arrival. Don't let the word comfort,fool you comfort is away resorts name for basic,no iron or board,no hair dryer,only one electrical point in each area. So very basic
This is our second visit to this park,and we will not be going back for a third visit

We stayed at Whitecliff Bay from 28th August to 2nd September and it was honestly the worst holiday we’ve ever had. The “superior” caravan we were given was filthy and completely unacceptable. On arrival we were hit with a strong smell of dog. We then discovered mould in the shower cubicle, bloodstains and other filthy marks on the bedding, hairs all over the carpets, and a sofa that was so dirty and smelly we had to cover it with our own clothes just to sit down. The kitchen was no better — plates, cutlery, and cups all had dried food stuck to them, and on the floor we even found a toenail. In the bathrooms we found rolled-up wet tissues, and on top of the cupboards there were tissues with brown stains — truly disgusting.

We reported everything to reception straight away. The only action taken was a broken gate latch being fixed; the supposed “clean” consisted of moving the toenail outside onto the decking and leaving everything else as it was. We asked to move accommodation but were told nothing was available.

The wider site was just as bad. The swimming pool was filthy with water so murky you couldn’t see the bottom. In the end, we spent most of the holiday off-site to escape the conditions and even left a day early because it was so unbearable.

This was a disgusting, poorly maintained resort with shockingly low standards of cleanliness and care. We would never return to Away Resorts and would strongly advise others to think twice before booking.

On arrival was given unacceptable caravan and initial contact with reception manager not good however I emailed Head office and straight away they responded the Manager Paul come to see me and he was completely understanding and so helpful he immediately resolved the issues and also checked up to make sure everything was good I could not wish for better service, I understand things go wrong and it’s how it’s dealt with that counts this was just brilliant service I will definitely be back and highly recommend

On arrival at ST Ives Bay holiday park our sea view luxury caravan was a great disappointment.
The oven door had been smashed and was covered with cardboard, with shards of glass on the floor. On returning to reception to report it, they sent someone straight away to replace the door. Apparently there had been "a miscommunication". The maintenance man fixed the oven door quickly and then he tried to fix the front door of the caravan which was catching on opening/closing. He failed to fix it.
On the whole the van and beds were clean but the rug in the living area and the arms of the chairs were filthy. I spent a few hours bleaching the floor of the main room/kitchen and cleaning the arms of the chairs. I hid the rug as I couldn't face looking at it for our 2 week holiday.
The light in the first bedroom stopped working after a couple of days.
The doors out on to the balcony didn't lock properly and the cushions on the balcony chairs were soaking wet and mouldy. We spent 3 day drying them out so we could use them. I would be better to tell there customers to store them inside to keep them dry.
The shower leaked inside and out. Water would run alone the shower tray edge, under the sink (the wood was swollen) and along the skirting board.
For a new caravan the faults were unbelievable.
Whether you stay in a caravan at the start of the season or the end it should be perfect.
I fully understand things break but I'm not going to spend my whole holiday reporting old faults and having unknown ppl coming in my holiday space to fix things.
There were also missing items of cutlery/glasses etc.
We have been to St Ives Bay many times before and this has got to be the worst caravan we have ever had.

Whitecliffe Bay Isle Of Wight- Amazing break with friendly and polite staff that excelled in every part of our holiday. The restaurant manager went above and beyond at every opportunity and the reception staff provided a fantastic service on even the smallest request. The site was clean and well kept, the chalets nice and modern and the amenities were a pleasure to use. Best caravan holiday we have had in the last 5 years! cant wait to go back!

Away resorts - shameful !!
We booked a week in st ives park camping and full electric pitch ! X 2 -£380 -Be careful how you book as pitch up and the campsite are separate and do not communicate with each other . We were travelling with my daughter and baby and dog .We tried to change a booking, knowing that the bad weather was coming in and were told absolutely not on a number of occasions ,as we booked through pitch up and not direct ! there was nothing that could be done . After sending quite. A few emails we have eventually been offered a basic standard van (no choice) as a gesture of goodwill at an extra cost of £200 but they would not move the booking or allow late arrivals . I have never camped in a place that would not even allow for this, no refund for the non use of the full electric pitch that was not used at all . Don’t think we would even be bothering again -will look for somewhere more accommodating .

We stayed at St Ives Bay Beach Resort recently. The park itself is nice – the installations were great, everything was clean, and overall the stay was fine, although a bit pricey.

The main issue – and the reason I booked this park – was the advertised “direct beach access.” In reality, the only access is down a very steep sandy dune and broken steps, completely unsuitable for elderly people or anyone with mobility issues. I had called ahead before booking to explain I was bringing my elderly parents and asked for easy access, but no one told me about this.

Because of this, my family could not use the beach at all, and I had to drive 19 miles to an alternative beach every time. This was hugely disappointing given the premium price we paid.

I hope Away Resorts will make their advertising clearer so that future guests are not misled in the same way.

- This is not a holiday home. It’s a holiday shed. The quality of the accommodation is extremely poor. You can hear everything as the walls are thin, the materials are cheap, doors don’t close properly. Just a really poor accommodation. It’s literally a van structure.
- ⁠The bed sheets and pillows stunk of dirt and sweat. The sheets weren’t cleaned well.
- ⁠The shower didn’t work properly. It was extremely hot and had extremely low pressure.
- ⁠The boiler pressure was really high (3.2/3.3 bar).
- ⁠The electric charge points didn’t work at all.
- ⁠The resort was extremely boring and not laid out well at all. Makes you feel depressed, feels like a prison rather than a holiday village. Signs need to be clearer too. Just felt messy and all over the place.
- ⁠Accommodation wasn’t clean. The glasses had mouth marks on them, plates were dirty, glasses dirty.
- ⁠The single beds were very low quality. They literally moved, swayed and were not steady.
- ⁠The oven was filthy too! Was not deep cleaned at all.
- ⁠They only gave 1 key for an accommodation of 10 people!
- ⁠This place was absolutely not like it was advertised.
- BIGGEST ISSUE: the water for 2/3 hours was dirty. It was a disgusting yellow color. We weren’t warned or given a heads up. I had to call the reception to ask what was going on, to which they said ‘oh Yh we know about this. You need to run your taps for around an hour’. So we didn’t have access to clean water for over an hour, not warned or given any notification whatsoever. Extremely poor management. The resort should have a reliable water filter system.

Just overall a really unpleasant, regretful stay. Would never come back here. You are far better off paying extra and getting a decent stay at centre parks. Absolutely would never recommend.

The only good thing was the oven baked pizza (which was still extremely overpriced!)

First impressions - cool funky looking accommodation. Whilst still technically a caravan the layout is slightly different and it’s been decorated in a cool retro UK style. 2 bedrooms, 1x double, 1x 3 bunk beds.

Up 4 steps to small decking area, in through bi folding doors, main dining/kitchen area, living area to right with large wall mounted tv.
Off the kitchen there is a double room with en-suite WC and roll top bath (in bedroom, with tv over).
There is a family shower room (with toilet) off living area
Kids bunk room (3 beds, 1 with tv at the foot of) off living area.

Overall - even though the first impressions were good these were quickly changed while we were moving in. The dishwasher door was broken, (this was only the panel), rubbish found on the bunk room floor, carpets in bunk and main bedrooms looked like they hadn’t been vacuumed. Towel rail in bathroom was not attached to the wall and the toilet wasn’t fixed to the floor, (discovered while using!).

I imagine that these caravans were really cool when they were new, but now they are looking rather tired and are in need of a bit of an update. Decent amount of room for the three of us, I would think it would be okay for 2 adults and 2 children, but feel maybe a bit cramped if there were 2 adults and 3 children. Our teenager was quite happy in the lower bunk with the tv and their mobile.

Wi-Fi - free for 1mb, but very slow, if you want to use mobile devices (social media/video), you would be better to upgrade, (at additional cost).

The included Hot tub was really good. It was safety checked every day by friendly staff.

Reception and shop staff were friendly and helpful.

The whole park is two sides of a road, our caravan was on the far side of the park over the road.
Walk to the beach was still only 10 minutes, (we were one of the furthest units from the beach).
The slope down to the beach is very steep, (this is advised), but it is steep.. and can be slippery if damp/wet. The handrail was loose 3/4 of the way down, quite dangerous (take care). Beach is nice, it’s stony at the top and sandy after 20-30 meters. When the tide is in there is no beach (only a few stones), it’s not a big tidal beach, when the tide is out there is a nice amount of sandy beach and the see is only a few metres away.

Would we go back, yes. There were a few minor gripes but overall the park was nice, generally clean and well looked after, and its close to the beach that allows dogs. If we were to return I expect we’d be in a caravan on the main site nearer the beach and amenities.

Restaurant - not used , but the food looked okay
Indoor pool - not used, or seen
Outdoor pool - not used, looked clean & tidy

2 adults, 1 teenager, 1x medium dog.

We are booked in at mill Rythe for 11. Nights from Monday 1st September, only to be informed on the app that both food and drink venues will be closed on the 1st 2nd and 3rd of September. This is a complete disgrace as one would expect something to be available for arrivals. This has now put us off from ever booking with away resorts again and would suggest everyone steers clear of this penny pinching company. The 10 day break cost in excess of £1000 and for this no food or drink facility are available for 8 of them. DISGUSTING COMPANY. One expects venues to be closed from November- February but no not on the first day of September. DO NOT BOOK

We were allegedly in a luxury lodge, and yes the hot tub was great, as were the staff (apart from one woman in reception), the outer grounds and the entertainment for the kids were also good, although the evening entertainment was a little late for getting younger kids to bed. The deer appearing around our lodge was a bonus. However, we had no WiFi (apparently not all lodges have it) and no signal. There was also no cafetiere (they don't do cafetieres!) so take your own. There was exactly 6 of everything for cutlery, glasses and crockery, so no spares to put anything out or use for between meals. The food in the Woodside Inn was poor in choice and quality, apart from breakfast. The shop is very limited in its choice of groceries, being mainly a gift shop and off licence, but guest services can facilitate supermarket deliveries. The site is also difficult to navigate as there are no road name signs apart from on the map, or consistent signs to specific facilities; there were many people wandering around unable to find areas. Plus, the indoor and outdoor pools are limited to one hour slots starting at specific times.

I would never book with this company again. They clearly do not care about their customers.

I had to cancel my booking after being admitted to hospital with a seizure, which left me with a fractured skull and a bleed on the brain. As a result, my driving licence has been suspended for 12 months, meaning I cannot use the motorhome pitch I booked.

When I explained this to the company, they showed no compassion or understanding whatsoever and refused to refund my money. I am also unable to work for the next few months while I recover, so the money is very much needed – but they simply weren’t interested.

This was a situation completely outside of my control, yet the company chose profit over basic decency. I would strongly advise others to think twice before booking, as in my experience they offer no flexibility or care when unforeseen circumstances arise.

We had also booked Avon Valley Adventure Park a few days before this trip to break up our journey. When we called to explain the situation, they were extremely understanding and processed a refund straight away. Their prompt and helpful response really stood out and was greatly appreciated.