Away Resorts Reviews 

Just returned from an Easter break at Barmouth Bay and could not be happier. The site was well maintained and had everything we could wish for. The staff were welcoming, friendly and helpful. We had the privilege of staying in 204 and it was perfection. A beautiful holiday home, with everything well thought out and spotlessly clean. Thank you to the owners of 204 and all the staff at Barmouth Bay! We loved every second of our family holiday.

Worse caravan experience in my life, I booked a Superior Caravan and on booking it says beds made on arrival, and paid for the service , reach the Caravan at 5.00 o’clock, no beds made, even no bed linen, call the number on caravan, they can’t do nothing, go to the office, went to office and office closed, had to run everywhere to find someone, had to go out with kids came back after 2 hours, someone left 2 pillow cases, some bed sheets but all wrong sizes, 2 pillow cases not possible to manage for 4 people, everyone very upset as we came from London, ruined the holiday on First day, really disappointed and very poor services, even dirty stairs as first appearance

My self and wife booked a lodge for our anniversary with Away resorts paid the deposit to reserve the lodge
a week later paid the balance in full and thought that was it ,all paid
until i got a call from the piperdam staff asking for payment and i told them that i had paid in full she said they have no record of payment and i had to spend the afternoon on the phone to head office to clear this up no apologies for the distress to me to rectify this error ,hope the actual stay goes without any hitches

We went to lakes rookley.ask for pet free place as allergy.black dog hair on carpets blinds broken and dirty person in opposite van smoking cannabis asked to be moved even upgrade said fully booked.it also seems the place wasent hovered before hand. Came home after 1 night

Barmouth Bay. Lovely site, however shame about the Manager on site and reception staff. Very unprofessional and very rude to guests.

here at tattershall lakes now, we visit 2-3x a year as a family (10 of us, we share 3-4 lodges each year) and this will be our last visit. arrived to find the lodge in a bit of a state, it stinks of sewage in the bathroom (the entire lodge smells but the bathroom is unbearable) and made them aware immediately, and then made them aware again this morning. each time we’re advised someone will come and have a look. no one has.

*edit* an hour or so after the review some maintenance staff came, had a look, agreed it smells awful, said everything looks fine except a an outside tap has been leaking so that’s probably what caused it, switched off the leaking tap, and said this will probably fix it. another day later it smells exactly the same.

*edit* returned to the lodge last night after visiting the on site bar and the smell was so overwhelming we couldn’t even eat in the lodge. maintenance staff came out and agreed the whole floor needs to be removed and replaced as it’s all rotten. said we will likely be moved to a different lodge and given some vouchers or something. not much hope of either as last year we found a used hypodermic needle in one of the rooms (it was under the bed) and they did nothing about that either. not even a reply to the complaint email.

We have just returned from Whitecliff Bay, Isle of Wight. From check in to leaving everything was perfect. Every member of staff were friendly and helpful. The sea view caravan was clean, comfortable and quality.

Have already booked our return.

I stayed in Tattershall Lakes - Tribeca 5 and expected an executive experience as that is what I paid for, but that is not what I got. I arrived to a very dirty and dusty lodge. This is something I check for because my youngest daughter who is almost 2, has quite a bad dust allergy so need to check the space she will be sleeping in particularly is as clean as can be. The blinds in the children's room were thick with dust, as were the top of the headboards. Furthermore, upon checking around the mattress, on the slats there are what I believe to be either dust mite eggs or bed bug shells. A lot of them. So the baby had to sleep in the main bed with us as we cant risk a flare up and the other two children will have to sleep on the pull out sofa - which is covered in greasy stains might I add.

In addition, the handles on the cupboards and wardrobes etc were grubby and dusty and the carpets in both bedrooms were quite badly stained.

When we arrived, the front deck was covered in bird poo which one of my children stood in - I understand you cant control where birds poo but not all of it looked fresh so surely should have been cleaned before arrival especially as we will be going in and out to the hot tub.

I did not book a pet friendly lodge simply because we don’t have a pet and I myself have an allergy to long haired animals but there is evidence of animals being here such as different colour fur embedded in the carpets and in corners, chewed door frames, destroyed blinds on the front door and dog biscuits on the deck and stuck in between the frame of the door - including a lot of cigarette ash.

I have given 2 stars as the hot tub was enjoyable.

Currently waiting to hear back from the guest solutions team

The standard of the executive tribeca with hot tub was disgusting. The heating broke down, the fire alarm kept going off, blinds were broken. My daughters bed stank of wet dog and when we took the sheets off to make her a bed somewhere else e found a false eyelash stuck to the mattress. The carpet was covered in black dog hair and the floor took 3 buckets of water to get clean enough so our baby could go onto the floor to crawl around. The photo is bucket 2. The cleaning and maintainable of this lodge was shocking. The only positive was when we complained the following morning and they couldn't offer us a clean alternative they refunded the full cost of the break and my mum booked us somewhere else to go so our kids weren't disappointed.

We have just stayed for our third break in the last 6 weeks when we found you guys at mersea island.
Orchard 1 is the best caravan I've ever stayed in and we choose the caravan every time we return

Poor customer service. Unable to book activities for Tattersall Lakes complex as a private owner/booker, for Easter 2025. In the meantime paying guests who probably come once a year or less get to book all the slots up now. You contact and request they open the booking via online contact and they couldn't care less.

Just stayed at Clumber Park Lodges in Nottinghamshire and was really impressed with the cleanliness of the site. Staff were very helpful and friendly and the Lodge was clean and well equipped. Perfect place for dogs and for anyone who wants to just get away from the stresses of daily life as there is very limited Internet connectivity or phone signal. The only negative to this site is there is very little to do for children as we went with our 9 Yr old Grandaughter and at times she got quite bored. The addition of a play park would be great and would earn an extra star from me.

If I could give 0 stars I would - we booked our holiday while at Tattershall lakes November last year 2024 for October 2025 - we have had to change our plans due to the fact we are due to have a new baby round the time of the holiday I have just spoken to them and they can’t not move the holiday to march 2026 and it’s next year - so my only other option was to cancel
The holiday and lose the deposit - £80 . I will not be staying with this company ever again they are quite happy to take money off you a year in advance but if you want to change the holiday to the following year that’s a No no . No real explanation at all as to why . Awful

Stayed in a superior caravan for the weekend with friends. On arrival no hot water no heating no shower. Hot tub grubby. No towels. Shower pole came off in my hand.
Maintenance had to be called out twice. Eventually had hot water and heating. Staff abrupt on the phone.
Expensive drinks at the bar.
Tattershall Lakes very over rated- won't be coming back

I booked this stay for myself and my family to celebrate my partners birthday. I paid extra to have a cottage with a hot tub that we could enjoy in the evenings once our children were in bed. On arrival the hot tub wasn’t very warm so I asked for maintenance to come over to which he said he would come back in the morning to check the temp. We were then told the temperature was set at 37 which is tepid for a hot tub! The whole idea of a hot tub is for it to be hot, especially this time of year. As a result of this the hot tub has barely been used which is a complete waste of money and was the only reason I picked this cottage. As well as this, the decking was filthy on arrival, mud and moss everywhere which gets trod in through the cottage. It could have also done with a jet wash to prevent it being a slipping hazard! Finally, the dishwasher doesn’t work. Again I have paid a lot of money for this stay!

Very poor customer service. Very high rates for what you pay.
Spoke to one person freely, then had to call back and new person wouldn't speak to me due to customer protection. I pointed this out and she just said she obviously dont know what's she was doing!!!
Rip off!! Not worth the money.
WHITEBAY

Amazing 7 nights away with the family, made full use of the hot tub and park facilities. Friendly staff particularly the staff who were regularly checking our hot tub.

Tattershall lakes, if you own anything make sure you lock it down, because it will not be safe. Tattershall lakes is okay for a weekend, but that’s about all, they don’t tell owners how much it all costs, as a owner it costs you an arm and leg, you’re static has value while it’s on site, but try and sell it and you will find it has no value. And will Tattershall buy it back yes they will if you upgrade, otherwise No .

We’ve stayed at the bay at Filey a few times and like the place as its central to Scarborough, Bridlington etc. I’ve commented before about it needing updating, we booked fri- mon 14th to 17th February and stayed in 67 sun Rise. Had an unpleasant smell on arrival, opened the windows, didn’t complain as we had our 2 young grandchildren and they were so excited to explore the place. The kitchen was very grubby and dropping to bits, carpets throughout were paper thin and dated. Paintwork was very dirty in places. Skirting boards throughout, paint peeling off and scruffy. Beds awful and uncomfortable. Generally needs to have full renovation. Toilets stained bath, flooring shoddy, radiators rusty. We left Sunday afternoon after we hoovered after lunch and the hoover stank vile. I’d had enough, these places should be monitored for standards, supposed to be like home from home. It’s a shame because the site is well kept and staff are nice.

So I booked a 3 night break in an accessible caravan as my partner is a wheelchair user with a life limiting disability, I paid and received confirmation of my booking then received a call the DAY BEFORE I was due to check in and had packed all my luggage saying that my holiday has gone through "Too Cheap" and that I had to pay over the phone another £160 or they would cancel my booking. I was absolutely stunned and I didn't have the £160 they demanded. My poor partner was so looking forward to it and was distraught as all her medication and medical aids were packed in the car. We were left with nowhere to go. I have never been so appalled in my life with a company.