AXA Health Reviews 

Organised a specialist to look at my eye problem efficiently and pretty quickly, although was not the most local to me, however this likely outside Axa control. Bill responsibilities quickly sorted and as expected.

The cover I called on was for major surgery and funded a hip operation which was professionally assessed, carefully planned for, carefully executed and very well managed overall. The support staff were all as a minimum very caring and attentive; and at best superbly-focussed on getting me through major surgery. The investment in premiums over the previous 15 years through my employer was worth every penny. A particular shout-out goes to my surgeon whose impact has been transformative.

There will always be administrative problems/ complications but AXA are responsive, understanding and accommodating

Staff is always helpful

All dealt with professionally, friendly & promptly with clear instructions about what to do & how to proceed and support given. Bills taken care of without hesitation. I feel very lucky to have this (AXA) as part of my work benefits. Thank you

Really happy with the ease of access to specialist treatment and scans.

The induction process was easy and the pre-treatment questionnaire was very useful. The treatment from the therapist and follow up questions were thorough and very helpful.

Always helpful anything I ask ,good service

Easy process and informative, knowledgeable personnel. Flexible plans that can adapt to meet your needs. Simple swift process.

Hannah was efficient and very pleasant.

Initial enquiry followed up promptly, however despite the claim remaining ongoing, refused to pay for additional blood tests. Given this is a highly distressing situation for myself, the outcome of which I still do not know, this leaves me wondering what the the actual point of having private health care is. I'd think twice about using them again if I had to.

Efficiency, good call handlers and information on the personal App.
Can’t fault this particular service delivery. Thanks

Straightforward and easy to deal with. Competitive pricing in an expensive market.

Excellent help from all agents

Helpful help line.
Patient and understanding

Great staff, always friendly, all round great service 🙏

AXA wrongly assumed that my foot condition relates to a podiatrist/they just took it literally: Podiatry is a specialized branch of medicine focused on the evaluation, diagnosis, and treatment of disorders affecting the foot, ankle, and lower limb.
So they refused authentication...
I have an orthopedic condition, it is in the foot, but not all foot conditions are podiatry related. My condition is more complex...
AXA just have no understanding of different health specialists. They see the body via parts rather than conditions! Just like a four years old child, foot is foot!
I am really surprised how they train their employees how to reject claims based on body parts, not conditions...

I was utterly blown away with the support and kindness during my cancer treatment. I didn't know that I had full cancer cover in my small private insurance policy, the team explained everything with warmth and every appointment, scan and treatment was paid for - your cancer support team would call and check that I was doing well. You saved me from chemotherapy by approving an expensive US-based test which proved that radiotherapy was as effective as chemo would be in my treatment. I felt your entire team around me went beyond the call of duty - it was actually very important for my state of mind! Thank you.