The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more
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See what reviewers are saying
Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases.
The jig works well, as expected. The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappoint... See more
Company replied
Axminster not only provide excellent value tools and machinery, but their after sales service is first class. When a renowned delivery company delivered my new lathe smashed in transit, they immediat... See more
Company details
About Axminster Tools
Written by the company
Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.
Contact info
Unit 10 Weycroft Avenue, EX13 5PH, Axminster, United Kingdom
- 03332 406406
- cs@axminstertools.com
- axminstertools.com
4.7
Excellent
102K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy.The fact is that there is nothing to…
The fact is that there is nothing to bothered about! I ordered and it was delivered as expected, what more can I say.
April 8, 2026
Excellent service
April 8, 2026
Simple Ordering
Simple Ordering, fast delivery. everything I expected from a Pro Customer Focused Business
April 8, 2026
Just a great company to deal with on…
Just a great company to deal with on Hand tools for woodworking and associated products.
April 8, 2026
Would normally give 5 stars for service…
Would normally give 5 stars for service and items ordered but this time I had to repair the plastic lid catch of one of the items, with the use of a glue gun.
April 7, 2026
Great products and excellent support
Good range of quality products at reasonable cost. Easy to contact by telephone with excellent technical support.
March 23, 2026
High quality professional tools
High quality professional tools, great communication and service, great delivery service
April 7, 2026
Great service!
April 7, 2026
Great all round service
Good prices, in stock delivered quickly. No large surcharge for North of Scotland
April 7, 2026
It’s very expensive for what I’ve…
It’s very expensive for what I’ve received and delivery was on the slow side
April 7, 2026
Reply from Axminster Tools
Good Morning
Thank you for your review.
I can see you selected standard delivery which is 2-3 working days and the goods were delivered on the third working day, we do have faster delivery options available if ever required.
Kind Regards
Natalie
Axminster Tools
Quick efficient delivery and pleased…
Quick efficient delivery and pleased with new lathe great quality
April 7, 2026
Product exactly as described
Product exactly as described. Arrived very quickly. Well packed, no damage. Axminster always provide top quality accessories.
April 7, 2026
Pleasantly surprised at the speed and efficiency.
The speed of delivery and the quick reaction to the request to return the items as well as the follow-up with the method of return.
April 7, 2026
Everything I need.
April 7, 2026
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