Axminster Tools Reviews 102,384

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more

Rated 5 out of 5 stars

Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases.

Rated 5 out of 5 stars

The jig works well, as expected. The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappoint... See more

Company replied

Rated 5 out of 5 stars

Axminster not only provide excellent value tools and machinery, but their after sales service is first class. When a renowned delivery company delivered my new lathe smashed in transit, they immediat... See more

Company details

  1. Tool Store
  2. Woodworking Supply Store

About Axminster Tools

Written by the company

Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102K reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Multi function squares.

Item was received (Multi function squares) in good time, however, I was a bit disappointed not to have received an email to inform me that the item was back in stock after asking to be sent one, I subsequently found out on the Axminster Tools website that the item was once again back in stock. Still, very pleased with the squares, they are perfect for checking mitre saw and table saw blade angles.

April 7, 2026
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Reply from Axminster Tools

Good Morning

Thank you for your review.

I am sorry to hear you did not receive this email, it is possible this might have gone into your junk / spam folder as once you have signed up to receive the email these are automatically sent.

Kind Regards
Natalie
Axminster Tools

Rated 5 out of 5 stars

Happy New Customer

I was new to Axminster, I was very pleased with their stock of tools and delivery was hassle free and very prompt. I highly recommend. One very satisfied customer. Thank you.

April 7, 2026
Rated 5 out of 5 stars

Very good products, very good service!

I am a returning customer with Axminster tools, as I appreciate the quality of the products that I buy from them and the service fulfilment. There are multiple delivery options available which, barring unforeseen circumstances, have always been delivered within the timeframe stated, and this latest delivery is no exception to that.

April 2, 2026

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