AXS.com Reviews 309

I can't believe they get away with this software quality. They openly admit that their site doesn't work on some browsers, they admit that their security software goes rogue and blocks legit users, their chat agent is useless, the list goes on. It shouldn't be this hard to give a company money. In this case they should be paying me for the inconvenience fee. Unfortunately this is the only way to get tickets for the event.

The worst. Avoid at all costs. But if you’re reading this it’s probably too late. Tickets not as described, very restricted view, impossible to get a refund. Dead phone number, chat bot doesn’t work, no reply from customer service email. Horrible and essentially illegal business practise.

i purchased tickets to a museum and when i arrived the museum had unexpectedly closed early and i could not use my tickets. i tried to reach out to AXS from my cell phone but there is no phone number and the chat kept messing up. i was traveling, and did not have access to a computer until the following day. now, because the event has "passed" meaning my tickets were for yesterday and its now today, i cannot request a refund, even though the venue being closed is something completely out of my control.

Terrible! Sold my tickets and can't get the money back from them as the app won't accept my bank details for payment, when i input bank details i keep getting a firbidden message. Numerous unsuccessful attempts made to contact them but although I found a phone number they no longer take calls. No online chat only a bot telling me to add payment account for refund....IMPOSSIBLE, they clearly couldn't care less about their customers. I would give zero stars if it was an option....avoid at all costs

DO NOT USE!!! WORST CUSTOMER SERVICE. If a concert gets canceled you will not get your money back.

I wish I could give them 0 stars, but that's not possible so I'll give them a 1.

Horrible experience buying tickets. Kept getting identified as a bot & couldn't purchase tickets, meanwhile, resell tickets were on sale 5 mins after from actual bots.

Make it make sense!!

Looks like this company doesn't care about its 1 star rating...was in waiting room, got my 5mins to book, couldn't click on choose seats pressed on ticket price range nothing worked. Then came up no tickets left .....
.then on different sites inflated prices within 15mins of tickets on sale, rubbish

I nearly choked when I read these words on the York Barbican website, proudly announcing the new partnership with AXS in March 2024: "AXS has rapidly gained momentum as a preferred ticketing platform, known for its user-friendly interface, cutting-edge technology and unparalleled customer service." Unparalleled in its sheer awfulness, yes. I've been trying to ring their customer service helpline every day for the last week, but each time I do, all I hear is a recorded message saying the phone lines are closed, despite the AXS website stating that they're open from Mon ~ Fri, 9am ~ 5:30pm. I hate the way they force you to download their wretched app, just to be able to access the ticket(s) you've bought. What about older people who can't use or just don't want a smartphone? What are they supposed to do?? The whole AXS user experience represents everything that's wrong about modern technology supposedly "improving" our lives, when in fact all it does it make a relatively simple thing like buying a ticket needlessly complicated, time-consuming and frustrating. Whoever it was at York Barbican who decided it would be a good idea to pair up with AXS to handle all their ticketing should hang their head in shame - just look at all the terrible reviews they get here on TrustPilot!! Even a reasonably intelligent child could tell you that was a monumentally bad decision that was going to end badly for customers.....This is one seriously pissed off punter!

A crap company that provides no customer service or help desk. Joined the queue for early tickets, did not accept my password. Said it would send an email, did not! Spent two hours trying to buy early ticket then standard pre ticket bu blocked blocked blocked. No help no customer service. A rubbish company not good as a facilitator for other companies 😡

Tried to speak to someone about cancelling access tickets. You can't. Its great booking them but if you can't go you have no choices. You can not sell or transfer as there is a companion ticket. You can't speak to anyone and spend months trying to get nowhere...

One star the obliged me. Big scam site. No way to reach them or get refund. Last minute we got informed the event is postponed and no way to get refund. Thank you enjoy my money. No one is answering anymore calls from Asia they don't even find my account even when i have my tickets. Another scam. Avoid it if you don't wonna loose your money like us.

AXS is a scam, bought tix for Hockey game, transferred 2 tix, 1 at a time to 2 different people, received 2 separate emails that tix transfer was successful, one individual never received ticket, after having to call 2 times and wait almost an hour to speak to someone, they constantly told me I must have done something wrong, even after I informed them I have email proof, their customer service is a joke, Beware of this scam ticket company !

2 of my credit cards were flagged as a bot with zero explanation. I contacted customer service and was given canned responses. I was told my account/card was blocked - again, with absolutely no reason - and that the issue was being escalated and that I would be emailed when the issue is resolved.

And, it's a total money grab!! By the time I get the email, the advanced purchase opportunity will be over, and I will have to buy at the gate, paying more for the ticket!

It's not about the money. The fact that this system has clearly had numerous complaints and technical issues that have not been rectified is a huge blemish on AXS. This application never should have been launched prior to testing and working out these issues. ESPECIALLY if this is a global company.

Terrible experience. Give me Ticketmaster any day.

An easy process in finding accesible concert or tickets for any sort of show. AXS allowed me to feel confident in the knowledge I was receiving tickets catered to a physical disability. On top of this a useful and easy to follow app interface.

BUYER BEWARE! ZERO Customer Service / No Refund - I'm out $900 for a show that never happened!
I recently bought concert tickets for a show that was cancelled. I spent hours on their "live chat" with zero response, so I tracked down their phone number and spoke to a very unprofessional customer service rep who informed me that there are no refunds for resale tickets - buyers are completely unprotected. The SELLER of the tickets, however, will get a refund on top of the profit they already made!

TRUST PILOT! Not looking so Trustworthy to me! These reviews need to be linked to the AXS company site with TrustPilot. I don't care what excuse you make, this is wrong! AXS is a terrible company with tons of poor review that YOU HIDE HERE!

So I get flagged for being a bot when I'm only trying to buy one ticket?? A ticket that becomes available to add to my cart but then isn't available when I try to checkout? Meanwhile I see scalpers already reselling a $300 ticket for $2k. You guys should do a better job at filtering actual bots and let fans buy just one ticket for themselves.

This is without doubt the worse company I’ve ever had the misfortune of dealing with, bots don’t solve anything. Can’t log on, can’t reset password, no notifications if tickets are sold. Most areas of website either crash or say “forbidden” pathetic

This company is infuriating!! I signed up because I wanted to see TXT at the O2. Evidently, I first joined in the early 2000s because it used an old Facebook name. There is zero option to change this on their website. Tickets aren't responded to. Their chat bot is atrocious and is all I can get, which is a kick in the teeth because I got through to a human an hour before, only that help ended when the chat ended because I needed to navigate off the screen.

Edit: I managed to get back to the live chat and either got the same woman again, or another woman with the exact same name, and she sorted it. I 100% recommend getting things done on the chat. I don't have any faith in tickets!

I bought 2 tickets for Coachella in California a year in advance. They send the tickets from US to Italy just a month before the event but since they used the cheapest delivery method, the tickets not arrived in time since is stuck on the custom with no news whatsoever. They sent with UPS and give to local post office, not let UPS handle all the process. The customer service is useless, you submit a ticket and they don’t respond. At the end, I am traveling to US without my 2 tickets that I paid 1050€ and I have mo idea if I will be able to get it on site. Unbelievable bad service 🤢