Clear timeline for reply. Prompt and friendly response from Samantha, with clear outcome and next steps, which is great ! One suggestion for request form, have some kind of hover notes around outcom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response f... See more
Company replied
My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tick... See more
Company replied
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a reques... See more
Company replied
Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient respond
Quick and efficient respond. Solved my issue fast and kindly.
May 16, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Excellent support and customer service
Communication over the past few days with Prab has been exceptional. I could not locate my concert tickets but through a few short emails, I am now looking forward to the Les Mis concert in Birmingham next month. Through efficient communication and sensitivity, Prab dealt with my concern in a most professional way.
I would recommend this company 100% for booking theatre/concert tickets. Thank you, Prab 🤗
May 16, 2026
Unprompted review
Reply from AXS UK
Hi Melanie,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass the lovely feedback on to Prab.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Utter trash. Broken app, false bot blocks, and zero support.
Trying to buy 2 tickets on AXS was a nightmare. The Android app froze during checkout, demanding I rotate my screen—which did nothing, even with my settings on. I restarted, but the glitch remained.I switched to a mobile browser, a different browser, and even my PC, but their garbage system flagged me as a "bot" on every device, even after clearing cookies. To top it off, their customer service is a useless chatbot, and human support is unavailable in the UK until 6 PM. AXS is broken trash that locks out real buyers and offers zero help. Avoid at all costs.
May 16, 2026
Unprompted review
Reply from AXS UK
Hi,
I am sorry to hear of your experience.
We have reached out through Trustpilot, requesting information so we can contact you regarding this.
Best,
Team AXS
Thank you Chelsea
Thank you Chelsea! I really appreciated your speedy and friendly help when my tickets disappeared from the app 🙏
May 16, 2026
Unprompted review
Reply from AXS UK
Hi Sarah,
Thanks for the lovely review!
We're happy to hear that our team were able to assist you.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Cancelled Peter Kay Concert
I was promptly refunded money for the cancelled Peter Kay concert in Birmingham, including extra costs such as transaction fees. It was sorted out by Samantha so thank you.
May 1, 2026
Unprompted review
Reply from AXS UK
Hi Susan,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Really impressed with the overall…
Really impressed with the overall service from AXS. Everything was handled quickly, smoothly, and professionally. Thank you so much!
April 22, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
arena seats for people with mobility issues
I spoke to a lovely lady called Poppy, she was very helpful as I wanted to book tickets for the Les Mis show at the Utilita Arena in Birmingham but wanted to know the best seats available with not many stairs involved. She advised, and answered all my questions and we booked seats with her.
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Successful response eventually
Having tried unsuccessfully to contact AXS by telephone (they do not offer this option apparently) and also was unable to obtain an answer from their online chat option, I completed the online form and quickly received a satisfactory response from Aniko.
May 14, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
I am so pleased with the fantastic…
I am so pleased with the fantastic service I have received everyone understood my needs. Definitely recommend booking with this company. Very quick responding to emails
May 15, 2026
Unprompted review
Reply from AXS UK
Hi Cheryl,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
I didn´t received my tickets an Mona…
I didn´t received my tickets an Mona was so kind to help me straight away
May 15, 2026
Unprompted review
Reply from AXS UK
Hi Ina,
Thanks for the lovely review!
We're happy to hear our team could resolve your query. We'll pass on the great feedback to Mona.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Joyce truly helped me out so much when…
Joyce truly helped me out so much when I was facing severe issues with the website and log in, without her I wouldn’t have been able to attend my concert. Thank you!!
May 15, 2026
Unprompted review
Reply from AXS UK
Hi Mateo,
Thanks for the great review!
We're happy to hear Joyce could assist you and we'll pass the lovely feedback on to her.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
AXS Ticketing Issues on app.
The responsiveness online was consistent and quick especially the event I’m attending is over the weekend and there would be no support from O2 arena over the weekend for ticketing issues. I recently change my contact information and Lennon from AXS Support Team was superb. Thank you.
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear our team could assist you. We'll pass on the great feedback to Lennon.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team.
Kerry has been such a great help
Kerry has been such a great help! Wonderful service from her.
May 15, 2026
Unprompted review
Reply from AXS UK
Hi Sherug,
Thanks for the great review!
We're happy to hear that Kerry could assist and we'll pass the lovely feedback on to her.
If you need further support, please don't hesitate to contact us. Thank you!
Best,
The AXS Team
Excellent outcome and service
Supplier contacted ref. missing tickets for a main event in the very near future. Immediate understanding of the matter on receipt and prompt dispatch of outstanding items. Excellent customer service, can recommend as provider, via colleague Jake.
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review.
We're happy to hear that our team could assist you. We'll pass the great feedback on to Jake.
If you need further support, please don't hesitate to contact us.
Best,
The AXS Team
Mona at AXS dealt with my query very…
Mona at AXS dealt with my query very efficiently and sorted it out for me very quickly.
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Excellent Customer Service
Customer service was really helpful and fairly quick at resolving our issue. Saj communicated well with us and was able to keep us well informed. Thank you very much!
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Lennon was absolutely brilliant
Lennon was absolutely brilliant! We had to amend dates at short notice and all interactions were prompt, helpful and informative. The whole experience was stress free (relatively, i wasn't relaxed until change was confirmed😬). If I could give him a bonus I would!
May 13, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Great customer service
Had a problem with member tickets at rhs sandringham - Prab from customer service sorted it without any fuss, thank you for your help and patience
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Saj has been amazing and resolved my…
Saj has been amazing and resolved my query so quickly. I was expecting to be back and forth for weeks as this happens with most big companies but it was resolved within an hour or so. Amazing
May 15, 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.