Clear timeline for reply. Prompt and friendly response from Samantha, with clear outcome and next steps, which is great ! One suggestion for request form, have some kind of hover notes around outcom... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response f... See more
Company replied
My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tick... See more
Company replied
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a reques... See more
Company replied
Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
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Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Adina, Sorted my issue
Adina was very helpful and sorted my issue with consummate ease.
She was obviously very capable and explained how she could resolve my issue. Options were given so I was fully involved in the best outcome for me
May 13, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Due to my partner deteriorating health…
Due to my partner deteriorating health we had to request the cancelation to an event in Edimburgh.
Custoemr service was very understanding, collected the relevant informaiton and sovled the issue with the venue within two working days.
It was very nice to be treated so kindly in a very tiring time.
May 11, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Excellent customer service
Excellent customer service, contact customer support, reply within 72, all aspects of my contact message dealt with respect and understanding.
May 11, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
AXS UK
AXS UK didn’t make it easy to find information on refunds as none of the options were relevant to me wanting a refund! However, once I found AXS UK I sent a request for refund and Aniko replied immediately to inform me that the refund was approved and would be on my account within 5 days. Perfect 👌
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Kat was amazing and thorough
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Outstanding access customer service
Outstanding access customer service
May 12, 2026
Unprompted review
Reply from AXS UK
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Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Thank you so much for your kind help…
Thank you so much for your kind help Prab! You have saved my day! Really appreciate it.
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Missing tickets located
Bailey AXS UK Sorted my problem out quickly and effectively.
Tickets located and resent to me in very quick time.
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Even though my problem couldn't be…
Even though my problem couldn't be fully fixed the customer service was patient and kind enough to help me out as much as they could
May 12, 2026
Unprompted review
Reply from AXS UK
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Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Very helpful
Called live chat as i was extremely concerned that i couldn't find my tickets to a forthcoming event, very swiftly dealt with and talked through the process to find them, thank you
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Refund given after error in purchase
Purchased some standing tickets for Summer Ball 2026 in error as I was unaware minimum age was 12 years old. Immediately purchased seated tickets and after a brief email explaining the situation AXS have kindly authorised a refund of the original tickets. Thank you AXS
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Customer service is very good
Couldn't log back in to my account because I'd switched numbers. Contacted live customer support and it was resolved in less than 10 minutes. Kerry was very helpful and prompt with resolving the issue.
Thank you Kerry & AXS!!!
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Aniko is the best CS agent i had in…
Aniko is the best CS agent i had in Axs! She was with me the entire time until i resolved the issue. Very patient and friendly and helpful and professional.
I had an issue with logging into my acc and she gave me the resolution and it helped. Thank you again Aniko!
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Adina was very Professional and Great…
Adina was very Professional and Great customer service. She resolved our problem and was very kind.
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Once I got through to an advisor my…
Once I got through to an advisor my query in regard to tickets was resolved within minutes
May 12, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Kat was really helpful
I requested to make a change to a ticket and Kat was able to help me. SHe made the whole process incredibly simple and easy. I had a query which I messaged her about out of hours and she got back to me before 9am the following day. Thanks Kat!
May 11, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
You guys helped me so quickly
You guys helped me so quickly, I really appreciate it since I’m traveling from really far away just for this experience, thanks Lennon for all the help!
May 9, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
Excellent Customer Service
Excellent Customer Service. Quickly responded and resolved my issue perfectly.
May 11, 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for the review and positive feedback, this will be passed onto the correct team.
Thanks,
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