Aza Fashions Reviews 4,869

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support from the staff, who are described as helpful, patient, and professional, making the ordering process smooth and stress-free. The customer service is consistently praised for being responsive and efficient, with many appreciating the quick replies and clear communication, even across time differences. People are generally satisfied with the ease of placing orders and the timely updates provided, often leading to a positive overall shopping journey. However, some customers also noted issues with product quality not matching online descriptions, and delays in receiving their complete orders, particularly for special occasions. A few other people also felt that the after-sales service was poor, with difficulties in getting responses or resolutions for problems like incorrect sizing or refunds.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report ambiguous experiences with product quality and appearance, with some customers expressing... See more

Order

Customers had positive experiences with order placement, often highlighting the ease and helpfulness of... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more

Company replied

Rated 4 out of 5 stars

Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more

Company replied

Rated 5 out of 5 stars

Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target... See more

Company replied

Rated 5 out of 5 stars

I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should nev... See more

Company replied


Company details

  1. Clothing Store
  2. Bridal Shop
  3. Dress Store
  4. Haute Couture Fashion House
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was really nice meeting you and…

It was really nice meeting you and helping me kunal thank you a lot for helping.

May 14, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Suraat,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Was quick and easy

It was quick and easy

May 14, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello,

Thank you so much for your 5-star review! Your kind words truly mean a lot to us. We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Beautiful outfit and great delivery…

Beautiful outfit and great delivery service.

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello,

Thank you for the wonderful 5-star review! We're so happy you loved the outfit and that the delivery met your expectations. Can’t wait to have you shop with us again!

Regards,
Aza Fashions

Rated 5 out of 5 stars

I had a very good experience placing an…

I had a very good experience placing an order at Aza. The sales associate Ayesha was very helpful and provided all details very promptly

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Harnish,

Thank you for sharing your experience with us! We’re happy to know that you received prompt assistance and all the information you needed. Your satisfaction means a lot to us, and we look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Easy and enjoyable shopping experience

Easy and enjoyable shopping experience! The WhatsApp help agent/agents We're wonderful! Clear, available, and friendly. I appreciate it so much. I will definitely be shopping here again!

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Lauren,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had an easy and enjoyable shopping experience with us.

Your kind words for our WhatsApp support team truly mean a lot, and we’re glad they could assist you in the best possible way.

We look forward to serving you again soon! ✨

Regards,
Aza Fashions

Rated 5 out of 5 stars

Customer service superb

Requested to customise for my mom and happy that customer service was very prompt and efficient.

May 13, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Elizabeth,

Thank you so much for your wonderful review! Your kind words about our customer service truly mean a lot to us. We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Easy to order from & Atish was very…

Easy to order from & Atish was very helpful!

May 11, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Priya,

Thank you so much for your 5-star review! Your kind words truly mean a lot to us. We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Really amazing service.

Really amazing service.

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Rachna,

Thank you for sharing your experience with us. We are glad to know that you are happy with our services. We look forward to serving you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Sachin helped me update all the…

Sachin helped me update all the information

May 10, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Neelu,

Thank you so much for your kind words and 5-star review! We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Don Ryan

Don Ryan, Sales Assistant, Aza was good with his efforts in fulfilling client’s request.

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Linda,

Thank you for the 5-star review! We truly appreciate your feedback and look forward to assisting you again in the future!

Regards,
Aza Fashions

Rated 5 out of 5 stars

Because very helpful I dealt with…

Because very helpful I dealt with twinkle and she was great

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Anita,

Thank you for sharing your feedback with us. Your kind words truly mean a lot to us, and we look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

It was nice experience working with…

It was nice experience working with twinkle. She answered all my questions and was very helpful.

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Amit,

Thank you for your generous 5-star review! We’re delighted to know you had a great experience with Twinkle. We truly value your support and look forward to assisting you again

Regards,
Aza Fashions

Rated 5 out of 5 stars

Atish has been very prompt and…

Atish has been very prompt and accommodating of my request. Thank you

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Kanika,

Thank you for the excellent review! We truly appreciate it and look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Exceptional customer service

Amazing experience on the Aza website! And a huge shout‑out to Asif for his exceptional customer service. Truly impressed.

May 11, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello,

Thank you for your generous 5-star review! We’re delighted to know you had a great experience with Asif. We truly value your support and look forward to assisting you again

Regards,
Aza Fashions

Rated 5 out of 5 stars

Asif was very helpful and prompt with…

Asif was very helpful and prompt with the information required.

May 12, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Walia,

Your feedback means a lot to us! We’re thrilled that Asif was able to assist you promptly and professionally. Thank you for your support.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Timely response

Timely response. Twinkle answered all my questions with patience

May 11, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Shahreen,

Thank you for sharing your feedback with us. Your kind words truly mean a lot to us, and we look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Ayesha was very helpful and proactive

Ayesha was very helpful and proactive. Made sure the online technical glitch was resolved and I was able to place my order through the link she provided also helped me with size chart and selection. Thank you Ayesha.

May 11, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Budala,

Thank you for your 5-star review! We’re glad our support team could make your experience smooth and convenient. Your appreciation means a lot to us.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Best service ever.

May 10, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Zakiul,

Thank you so much for your fantastic review! Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

Regards,
Aza Fashions

Rated 5 out of 5 stars

I had a very good experience with Aza…

I had a very good experience with Aza Fashions customer service.
Ayesha was extremely kind, patient, and helpful throughout the whole process. She assisted me with changing one of the dresses in my order and explained everything very clearly.

The communication was quick and professional, and she made the process very easy for me.

Thank you again, Ayesha, for your excellent support! 😊
Ludivine

May 10, 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Ludivine,

Thank you for your 5-star review! We’re glad our support team could make your experience smooth and convenient. Your appreciation means a lot to us.

Regards,
Aza Fashions

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