Azzurraclo Reviews 

290
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them impressive, high-end, and true to size, with some items receiving numerous compliments. Reviewers often highlight the accurate fit of garments as presented on the website, and the pleasant feel of the fabric. The website is generally easy to navigate, and some customers have experienced helpful advice regarding sizing. However, some people were dissatisfied with the product quality, describing items as poor, cheap, and not matching online images. There is significant concern about the return policy and refund process, with many reporting difficulties in returning items, receiving incorrect products, or not getting promised refunds. Customers also noted issues with inaccurate sizing, items arriving damaged, or colors differing significantly from website representations.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the great quality, consistent fit, and... See more

Return policy

Customers express significant dissatisfaction with the return policy, often finding it impossible to return... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction, citing happy experiences, and... See more

Refund

People report negative experiences with refund, citing issues such as being denied full refunds for deeply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate site, the dress arrived and it’s lovely. The only reason I couldn’t give 5 star rating is because of the long delivery time

Rated 4 out of 5 stars

Dresses were lovely. Took a few weeks to arrive. Didn’t realise no refund on sale items. Emails took a while for queries. Did get 15% off refund for dresses. You get a flyer for free jewellery which I... See more

Rated 3 out of 5 stars

Fit of dress exactly how presents on website, but very disappointed with the difference in colour, website presented it as a metalic/goldy colour...when it came it was oranges and browns. Very disappo... See more

Company replied

Rated 3 out of 5 stars

The customer service is great, but the quality of the products is so bad, the only thing worth the investment is the black top! Other than that the dress came orange, when on the website it displa... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(290)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Amazing! Item took a little time to come but it arrived safely and the wait was worth it! I was a little concerned from the photos that my suit would’ve been too long but thankfully it was perfect for flats and heels and the colour; navy, was perfect and the material was gorgeous, so comfortable and felt like silk! I’m going to look at ordering more in different colours! Thank you so much to all of the team at Azzurra! Definitely a five star review and would highly recommend!

March 5, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality item

Terrible quality item. Poor material. Poor stitching. Poor fitting. Looks dreadful: Illegal returns policy as they say you are not entitled to a return. Legally if you sell online in the uk a return has to be offered within 14 days with funds returned within 14 days from request.

March 31, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Thank you for your feedback! 😊 We’ve reviewed our communication with you, and it looks like we sent you the return instructions and return address on April 12th, but we haven't received a response from you yet. 📧

Please take a moment to check your inbox, and feel free to reach out to us if you have any questions or need further assistance! We're here to help and want to ensure you're completely satisfied. 👍

Rated 5 out of 5 stars

Great garment

I received my strapless jumpsuit and was very impressed. Great quality and even though it took a while to come I only chose standard delivery as I wasn’t in a rush. I’ve washed this garment twice now and it’s as good as new so will definitely buy more clothing ❤️

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible from start to finish

Terrible updates on delivery. Garments that arrived are nothing like the images, the dress also has a hole in. I have emailed and asked for a refund but no response

April 5, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re truly sorry to hear that you’re unhappy with your order. It seems that we have been in touch with you regarding your purchase, but we were not made aware of the hole in the item you mentioned in your review. We have also provided you with return instructions, but we have not yet received any confirmation from you.

Please feel free to reach out to us again with any further details, and we’ll do our best to resolve this matter for you as quickly as possible. 🙂

Rated 1 out of 5 stars

Deceptive Practices, Poor Quality, and Zero Accountability

If I could give zero stars, I would. This was one of the most disappointing shopping experiences I’ve ever had.

First, the quality of the clothing I received was abysmal—thin, cheap fabric and completely off in sizing despite following their size chart. I didn’t even get to open my package right away because I was traveling for work, and when I finally did (just a few days later), I discovered that they have a laughable 3-day return window. That’s not customer service—that’s a trap.

But it gets worse.

Inside the package was a card literally offering a free polo shirt in exchange for a positive Trustpilot review. So now I understand how they’ve inflated their rating—by bribing customers for fake reviews. Combine that with the fact that they’ve disabled comments on Instagram and removed any way to leave honest reviews on their site, and it’s clear this company is actively silencing real feedback.

Their customer service response? Cold, dismissive, and completely unwilling to make it right. No refund. No exchange. No accountability.

I feel ripped off, and I wouldn’t recommend this brand to anyone. If you care about quality, transparency, and being treated like a human—not just a transaction—stay far away from this company.

March 31, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re sorry to hear about your experience. We take your concerns seriously and will review our sizing, quality, and return policy. Please contact our customer service team so we can find a resolution.

We value honest feedback and do not encourage incentivized reviews.

Rated 1 out of 5 stars

This Brand Is a Complete Scam—Avoid at All Costs

This company is a textbook example of how to run a scam disguised as a fashion brand.

The clothes I received were laughably cheap—thin, poorly stitched, and nothing like what was shown online. I followed their sizing guide exactly, yet several pieces were comically small. When I tried to return them, I found out they have a 3-day return policy, which is nothing short of absurd. Most reputable brands offer at least 14–30 days. It’s clear this policy is designed to trap customers and avoid accountability.

And here’s the kicker: inside the package was a card offering a free polo shirt in exchange for a 5-star review on Trustpilot. So now it makes sense why their ratings are inflated—they bribe people for fake praise while silencing actual criticism. Their website has no space for real reviews, and their social media has comments turned off. That alone should be a red flag.

When I contacted customer service, I was met with a cold, robotic message blaming me for not reading their fine print—as if that excuses their garbage product and shady behavior.

This brand is deceptive, manipulative, and clearly knows their products can’t stand on their own. I feel completely ripped off, and I’ll be sharing my experience everywhere I can to warn others.

If you’re reading this: RUN THE OTHER WAY!! There’s nothing “timeless” or “elegant” about being scammed.

April 2, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Thank you for your feedback. We would like to clarify that we do not have a 3-day return policy. Our website clearly states that we offer a 30-day return period if you are not satisfied with your purchase. However, for faulty or damaged goods, we request that customers provide a photo as proof within 3 days of receiving the item, in order to process the return or replacement, based on what our customers request.

If you need assistance, please don’t hesitate to reach out to our team directly—we are always here to help.

Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience. I ordered two trouser and top sets which took a long time to arrive and neither were of good quality. On trying to return them, I’ve been offered 20% discount, but on rejecting this they’ve agreed to a full refund, but I now have to send them back to Guangdong Province and have to pay $14.95. They have told me to declare the value “as below $5 to avoid customs issues.” Surely this is illegal? The order originated in Farnham, UK.
DO NOT ORDER FROM THIS COMANY

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Bad quality

The dress I ordered looked stunning on the website. It looked awful when it arrived! Really bad quality.
Avoid at all costs!

April 5, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re sorry to hear you’re not satisfied with the item.
Upon reviewing our communication, we did not receive any photos from you. Could you please contact us again with the details or photos so we can offer a better solution?

Rated 5 out of 5 stars

Love my new clothes

I've been looking to revamp my wardrobe and came across Azzurraclo. I ordered a few different pieces to start (sweater dress, jacket, and a polo), and I was very impressed with the quality and fit of each item. They feel true to the size chart that was provided and look exactly like they do on the website. I'll definitely be ordering from them again!

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible returns policy, do not use.

Unfortunately you cannot return an item if you just dont like it! This is a terrible and expensive experience for an online shop, will never recommend and never use again, how can you expect people to know if an item suits them? ...edit...This was rectified by offering a partial refund.

April 4, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

We’re really sorry to hear this and understand your frustration 😞. However, it seems from our records that you were satisfied with our service when we helped resolve your issue previously. We always strive to provide the best customer experience ❤️.

We’d love to make things right for you.

Rated 5 out of 5 stars

Lovely summer dress

I ordered my dress to come in time for my daughter’s party. I was delighted when it came, and even more excited to try it on. It is beautiful and fits divinely. The material is good quality and I would buy again from this store. Thank you.

April 2, 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE AVOID AT ALL COSTS

Terrible company to buy from and avoid at all costs. Quality of dresses are cheap. Refused a refund despite meeting the criteria, the quality is not an imperfection! Reported them to all channels, financial ombudsman etc

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

What a load of rubbish

What a load of rubbish , I payed £39 for a creased up jacket with no lining or label, it was delivered in a bag not much bigger then an envelope.It was advertised as half price . Do not touch this company.

April 1, 2025
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

It appears that we have not received any photos or direct communication regarding the issue you mentioned, nor have we been made aware of any formal complaint from your end. We always strive to assist our customers promptly and effectively, and we encourage you to reach out to our team via email for personalized support.

Our customer service team is here to help, and we prioritize addressing any issues through direct communication to ensure a swift resolution. Please don't hesitate to contact us, and we will do everything we can to assist you.

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