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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

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Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I completed the level 2 in…

I completed the level 2 in cybersecurity with Back2Work. My tutors always provided constructive feedback and were always available throughout the duration of this course. The tutors created and encouraged a respectful environment where everyone respected each other, shared ideas and asked questions.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Super Course, well worth the effort.

I really enjoyed this course, the delivery of the learning materials was excellent and I found it easy to digest and understand. The tutors were extremley good, and very helpful in providing support when required. The workload was about what I expected and to be honest, I had reservations about my ability to handle it. But I would encourage anyone who wants to learn more about cyber security, digital skills and/or web design, to give this a go.

April 17, 2025
Unprompted review
Rated 4 out of 5 stars

The Instructors were excellent…

The Instructors were excellent explaining the information well and in easy understand sections, the only issue I had personally was the speed of the course being slightly too fast and that during the last week the main instructor was swapped to a different group.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank Chris Rothwell…

I would like to thank Chris Rothwell and Kavita for there help during my warehouse course. Chris teaches at a very good pace and makes himself very clear on what to do and how to do things. He makes it very easy to ask for help and can repeat the question and information back to you SEVERAL times to make sure people are aware of what he wants. I highly recommend taking a course with B2W Group and you would be very lucky to get taught by the LEGENDARY Chris Rothwell !!!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING TRAINING AND SUPPORT!

Done a digital contact/cybersecurity/IT skills course, my tutors Dawn and Mark go above and beyond to help students, couldn't praise them enough, thank you for the opportunity B2W!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

I'd like to thank B2W for the…

I'd like to thank B2W for the opportunity to take the level 2 Digital Skill . I had no experience of coding but course tutor Lester Weier, he did an brilliant job in building my confidence to tackle the course with success. His positive attitude was infectious and played a huge part in me being able to sail through the course. I would recommend it to anyone looking to get a start in computer programming.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the learning…

I am so pleased with the learning experience had through the Tutor in person of Lester Weier who is dedicated and well experienced in the field of Digital and IT Skills. Lester timely responses and disposition of member of staff of the B2W can not be overemphasised.

I would not hesitate to recommend the B2W to all and sundry for the IT course and other relevant Certificate or Diploma courses.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

TUTOR VERY EXPLICIT

It is the tutor and teaching process for me. The tutor was very explicit and concise in the teaching delivery, and was so patient with all. He was really helpful with materials and videos to guide me in completing every given task, and always encouraging us. This made me have a rethink, to be determined and committed to finishing the course, and achieving a goal.

April 1, 2025
Unprompted review
Rated 3 out of 5 stars

The level 2 Digital skills course is an intro only

For my specific course, which was a level 2 digital skills/cyber security, it was purely introductory. It covers approx 8 subject areas ranging from programming, graphic design, cyber security, networking, etc. Each of the topics, while including daily, in class assessments, was taught over a 3 day period. It was not in depth coverage although the next level is meant to delve deeper.

April 1, 2025
Unprompted review

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