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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and extensive knowledge, making the learning experience enjoyable and supportive. The user experience is frequently highlighted as excellent, with many people appreciating the clear, well-structured content and the overall ease of understanding. The product, primarily the courses offered, is seen as highly useful and practical, with many gaining valuable skills and confidence for their future careers. However, some customers also noted issues with the service, including delays in receiving certificates and a lack of follow-up after course completion. A few people were dissatisfied with the aftercare and progression support, mentioning poor communication and concerns regarding interview support. There were also occasional concerns about the course structure not being specific enough for certain job roles and the pace of learning being too slow for some.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising tutors for being... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers enjoyed the well-organized programs,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the courses, highlighting informative... See more

Customer service

Customers generally report positive experiences with customer service, highlighting excellent support,... See more

Product

Reviewers mention positive feedback about the product. Many customers found the courses useful, helping them... See more

Based on these reviews

Rated 4 out of 5 stars

Tutor was 10/10. MAA (Ali) was great at breaking everything down into easy to follow steps. The main game changer though, was his patience, real-world examples, and hand-crafted guidance sheets!... See more

Rated 4 out of 5 stars

The SEN course was very informative and helped me gain a deeper understanding of how to support learners with diverse needs. The SEN course has really broadened my perspective and given me practical... See more

Rated 4 out of 5 stars

Elizebath is very competent tutor who made the lesson very interesting using different engaging techniques. This is my second course with B2w Group and surely I am looking forward to get enrolled on... See more

Rated 4 out of 5 stars

Given the right support needed to know about the particular field. listened to a lot personal experiences and get to know about the work done in the past for the SEN children, all the current and prev... See more


Company details

  1. Adult Education School

Written by the company

The B2W Group are made up of likeminded companies who share a common goal; to empower people with the knowledge, skills and confidence to develop their careers. We achieve this through the provision of professional recruitment, training and coaching services, all designed to suit the needs of employers and individuals within the UK. Founded in 2011, The B2W Group consists of Back2Work Complete Training and Just IT and together they have trained and supported tens of thousands of people, making a positive difference in people’s lives and communities. The B2W Group provide forward-thinking recruitment and training solutions made available through various streams of Government funding. Together, we strive to bring positive, measurable change to both the communities in which we operate and to the people within them.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

378 reviews

5-star
4-star
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1-star

Replied to 8% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

beginner in IT

As a beginner in IT I found the Level 2 Diploma course easy to digest even at it's fast pace. The tutor was excellent & the atmosphere was fun and friendly throughout.

April 1, 2025
Unprompted review
Rated 4 out of 5 stars

A good start, well taught, the course materials need some review

The course was well taught and the instructor was knowledgeable and helpful. This was really a quick tour of key digital skills; there were some areas that need some revision, for example the IT troubleshooting did not really cover troubleshooting at all, and perhaps this could have with the use of the cisco packet tracer tool, we could have moved from theory to some active practice. In summary the instructor was great, the learning materials need some review/revision.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

My outstanding experience

Recently completed a Level 3 - Cybersecurity and Networking training course, though time consuming, involving and very engaging but, my was experience was outstanding! The course was well-structured, covering essential topics with the associated Lab Practices. A special thanks to my tutor (Mohammed AA), whose expertise, clear explanations and continuous support made a huge difference in my understanding and confidence. Highly recommended training for anyone looking forward to start with or strengthen their fundamental skills on this field.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Very accessible

This course was great and the people I worked with were very friendly and enthusiastic about the course too. My tutor was supportive and offered help and guidance to support us all on our learning journeys.

March 11, 2025
Unprompted review
Rated 4 out of 5 stars

Rich Information

I enjoyed the course it is educational and informative and lively. Suzanne did a wonderful job, information for referencing was very forth-coming. Questions and concerns were answered asap whether by email or in the class chat.

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish tutor

Although i completed the course the tutor was terrible... i emailed explaining i have ADHD and i was finding it difficult and the tutor completely ignored me. No reply at all. she didnt even acknowledge i had sent the email

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience - everyone comes across as extremely professional; from the person that enrolls you to the course, to the one carrying out the preparatory admin, to the tutor herself.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Recently enrolled in to the Level 2 in…

Recently enrolled in to the Level 2 in Understanding Coding, Digital Skills and Computer Programming. It was a great experience, Sean and Maja did a great job of enrolling me on to the course and my tutor Aneta Worku was very compassionate and enthusiastic which helped me to achieve. If anyone is looking to learn something new while unemployed, I would 100% recommend the back 2 work group.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

Done a course in warehouse logistics…

Done a course in warehouse logistics and carbon awareness, was promised an interview, weeks down the line no interview just a few links to jobs going in areas nowhere near myself . Total waste of time I have no idea how they are getting away with it ...

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks B2W and Aneta Worku

I'd like to thank B2W for the opportunity to take the level 2 Coding and Programming course. I had no experience of coding but course tutor Aneta Worku did an brilliant job in building mh confidence to tackle the subject with success. Her positive attitude was infectious and played a huge part in me being able to sail through the course. I would recommend it to anyone looking to get a start in computer programming.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend this course and tutor!

I would like to thank Aneta Worku for being such a patient and understanding teacher through out my time on the course. I learned very quickly how to read and write code with no prior experience, Aneta my tutor was also very easy to talk too when anybody on the course had any questions or was struggling. Again she was an amazing teacher and it has made me want to learn more and more about programming and coding. Would highly recommend!

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Digital and IT skills

The sign up process was easy & straight forward. The tutor (Lester Weier) made completing the assignments easy to understand with his style of teaching and displayed great patience with the learners.

I would recommend if you have a lot of free time.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Lester=Legend

Even though I had studied many of the topics before, Lester still managed to introduce me to new ideas!
I think that tells you enough about his teaching - Legend

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with B2W

Fantastic experience with B2W! The support and training provided were excellent, and the team was always helpful and professional. I gained valuable skills and confidence to progress in my career. Highly recommend!

February 21, 2025
Unprompted review
Rated 4 out of 5 stars

Thank you

I would like to thank B2W for the opportunity in doing the Level 2 IT digital skills course. I acquired knowledge in areas I hadn't been exposed to before. My tutor, Lestor Weier, was brilliant. He is informative, understanding and respectful, and engaging in the lessons and topics.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Id like to thank Chris Rothwell and…

Id like to thank Chris Rothwell and Kavita Jabbal they had a big impact on me passing the course as they are both welcoming and easy to work and talk to, they made me feel really comfortable and made sure i understood everything before moving on. Chris broke things down and explained it in a way i could understand and i think he is a really good teacher.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

well-structured lessons

I enjoyed the well-structured lessons, the interactive sessions, and the support from the instructor. The course was easy to follow, engaging, and provided valuable knowledge that I can apply in real-life situations. The flexibility of online learning also made it convenient for me to complete the course at my own pace.

February 6, 2025
Unprompted review

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