b4i.travel Reviews 105

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Can’t communicate! Ordered SA sim 8/1. Received confirmation and told it would be sent registered post and tracking details sent. We leave on Sunday 31/1 and nothing. Repeated emails and phone mess... See more

Rated 1 out of 5 stars

Ordered a SA Travel SIM Card – The Big Five on 9/8/23 from the UK expecting deliver within 7-14 days as stated:-“All Deliveries are sent registered post. You will be sent tracking details once proces... See more

Rated 4 out of 5 stars

SIM cards were ordered to be delivered in Durban airport vodacom shop . However due to riot in the area access to the region was forbidden. We thus went to the Vidacom shop in Johanesbourg airport whe... See more

Rated 1 out of 5 stars

Tried to buy a SIM card for an upcoming trip but the website is having issues. I documented them all and sent to them on WhatsApp and no one has replied nor even read it and that was a week ago. If th... See more

Company replied

Company details

  1. Phone and Internet Service
  2. Travel Aggregator

Information provided by various external sources

B4i.travel simplifies your communication needs when travelling. We take the risk out of high international roaming costs. With our pre-loaded, pre-activated and pre-registered travel SIM cards, you’ll be connected as soon as you land in your destination country. Tourists, students and businessmen have been “talking like a local” in South Africa, America and Europe with b4i.travel since 2010. We have partnered with some of the worlds most reliable; car rental, flight booking, hotel booking, travel experience and travel insurance companies. So, get set up and ready to go with b4i.travel – before you travel. It’s time to ‘explore your world with us’.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

105 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great service

Great service.
Very easy to order sim card online and great to receive the mobile number right after ordering it.

September 17, 2021
Rated 2 out of 5 stars

Poor network

The Sim came with 8GB of data which was great and contact with the staff at B4i was good. The reason for the 2 stars is because of the call quality provided. We used this sim in the Netherlands and could not hear people on the other side of the line, nor could they hear us. It would've been better and cheaper to use a South African sim card on roaming and purchase a Dutch sim at the airport!

September 4, 2021
Unprompted review
Rated 4 out of 5 stars

SIM card availability

SIM cards were ordered to be delivered in Durban airport vodacom shop . However due to riot in the area access to the region was forbidden. We thus went to the Vidacom shop in Johanesbourg airport where we first landed . It took 30 min nego before they agreed to transfer our SIM card and then another hour before we got the SIM card ready, so the question is why prepaying before departure if it takes so long when plans slightly changes. Apart from that, SIM card worked perfectly.

July 24, 2021
Rated 5 out of 5 stars

Perfect

Awesome service! All my answers and requests have been answered within a very short time. Very friendly and supportive. Can fully recommend 👍🏼

June 8, 2021
Rated 5 out of 5 stars

Quick and easy

Quick and easy. B4i.travel delivers exactly what you order without hidden cost.
Super!

They even put in your SIM card so that you're sure it's working correctly.
After I purchased my SIM card, I didn't receive an email with the confirmation. Just one simpel email was enough to notice within 1 day that the order was carried out already and I got my phone number even before I went to South Africa.

March 22, 2021
Rated 5 out of 5 stars

Top-service!

We had to cancel our trip to South Africa due to Corona. no problem for B4i.travel. They gave us the possibility to find a new date for our trip, so the simcard we bought will be activated next year. Top-service!

March 19, 2021
Rated 1 out of 5 stars

I ordered a Big Ten SIMM Card on the 23…

I ordered a Big Ten SIMM Card on the 23 December 2020. The package was supposed to be delivered at my address in Canada.There is no information on
the shipper, no tracking number all it said is that the package will be delivered
on 31 December 2020. To date (4 January 2021) have received nothing.
I e-mailed "Support" 3 January 2021 about the issue, no response.

January 5, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service. I ordered an South Africa SIM card and it arrived a few days later. Obviously one pays a premium to buying this in SA but you have a phone that works as soon as you arrive and you don't have to go through the "RICA" authorisation process at a store in South Africa

December 4, 2020
Rated 5 out of 5 stars

Excellent service from b4i.travel

I have used b4i.travel about 4 times. Each time their service has been excellent and responses to queries quick and helpful.This latest time we were due to travel but had to cancel due to COVID lock-downs. B4i.travel stepped up and provided an upgrade to my requested service order and made the order available for when we eventually get to travel in the future.
I would recommend them for anyone traveling to South Africa.

December 2, 2020

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