Bababoom Ltd Reviews 

281
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Becky and the team at Bababoom were super helpful and knowledgeable, making us feel so comfortable and well informed with all our purchase choices They were able to talk through our options in a lo... See more

Rated 5 out of 5 stars

What a great informative & impartial appointment. Super friendly, no question was left unanswered, allowed us time to talk together, no pushy sales, honest & open on products & no pushy sales. A real... See more

Rated 5 out of 5 stars

Beautiful shop, stock only the best, safest products for baby.. all midwife approved! Service is amazing each and every time we’ve been in, all the girls really listen to what you need and giv... See more

Company replied

Rated 5 out of 5 stars

I have alwaya purchased my sons stuff from furniture to prams from Bababoom. Each time i needed to upgrade his car seat i have also visited bababoom who have always been so helpful at explaining the p... See more

Company details

  1. Baby Store
  2. also in
  3. Baby Clothing Store
  4. Gift Shop

About Bababoom Ltd

Written by the company

Established in 2010 by a Midwife and mum, this family run business prides itself in outstanding customer service. Bababoom is not your average baby shop, having appeared on numerous TV shows and with one of the highest Instagram followings in the Uk the store is loved by celebrities and influencers alike. The team are very focused on your individual family needs. The world of ‘baby bits’ is so vast that our team have hand picked collections to ensure you are offered the latest high quality products from prams, car seats, nursery furniture, gifts and clothing from newborn up to 12 years, all approved by our midwife with safety being our number 1 factor when researching.

When you shop with us you will find a different experience with the team encouraging you to think about your lifestyle and what your parenting needs will be rather than encouraging you to add anything and everything into your cart.

Our mission is to not only be a luxury baby and pram boutique but to offer specialised advice for mums and dads to be which is happily given in store and online through our live chat to ensure you have the best possible experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

281 reviews

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4.4

All reviews

(281)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

The best!

Megan was so helpful and so informative. I felt quite overwhelmed / didn’t know what I needed and she gave honest advice on all the different options. I left with everything I needed on order, with everything being held for me until I need it which is so handy. Can’t wait to visit again!

January 13, 2024
Rated 5 out of 5 stars

Extremely helpful and fantastic…

Extremely helpful and fantastic customer service, I sent an enquiry through late at night, not expecting a reply until the morning, but to my surprise I received a response almost immediately. They were brilliant and I would definitely shop here again. Thank you ☺️

January 11, 2024
Rated 5 out of 5 stars

Our experience was fantastic

Our experience was fantastic. We are expecting our first child and Megan and her team were so helpful at helping us find the perfect buggy for us. I couldn't recommend them enough! Thank you.

December 23, 2023
Rated 5 out of 5 stars

All the staff at Bababoom are great

All the staff at Bababoom are great, knowledgeable, super friendly and supportive. They won’t push you for a quick sale, they would rather you be equipped with all the knowledge and be 100% in making your choice. Loved our purchase and will definitely be back and will be recommending them to family & friends x

October 24, 2023
Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience here. Isabella was terrific- she was incredibly patient and explained everything very well to us. We will certainly be returning here.

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

10/10 customer service

Staff at bababoom are not just helpful but super friendly too!! They are so efficient at getting back you with any questions you have and always happy to help in anyway they can!! Great customer care even after you’ve brought you’ve products from them!! Would highly recommend!!

Thank you 🥰

November 22, 2023
Unprompted review
Rated 3 out of 5 stars

Delivery issue

The item was refunded and repurchased after I expressed my frustration here about the order being not delivered. My purchase was hanging somewhere for quite a while and was delivered to another person at first, this was realised after contacting the customer service and waiting longer than it should be for the delivery. I am happy the way this issue was rectified by the customer service afterwards. Very swiftly, for this reason I am changing the overall rate of satisfaction with service from one star. However, my expectation as a customer was to receive the order without hurdles and chasing everybody from the beginning. The choice of the courier is not the customer’s responsibility and they shouldn’t worry about the delivery to receive the service they pay for.

November 10, 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Good Morning Kat, thankyou once again for your review and again we can only apologise that Royal Mail had an issue with your delivery. Unfortunately we can't monitor that all items are delivered as scheduled but I am pleased to see that once you had made us aware of the issue we were able to rectify this for you. We use Royal Mail rather than cheaper alternatives as the service is usually very good and we are sorry to see that on this occasion there was an issue.
Kind regards

The Bababoom Team

Rated 5 out of 5 stars

Brilliant Customer Service

Megan & the team at Bababoom are brilliant.
We travel an hour and a half to get our baby bits from this shop because the customer service is just amazing, I recommend to all my friends and family. Nothing is ever too much for them to sort and we really appreciate all the help they’ve given us. Thanks again!

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Cannot thank the staff enough

Cannot thank the staff enough. We shopped with them for baby one and two and have been back to them in between for advice on car seats in particular and they have always been approachable, knowledgeable and friendly. We wouldn’t shop anywhere else.

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

A great first baby shopping experience

I recently visited your store with my husband and I wanted to give Becky a huge shout out. As parents to be for the first time we really didn’t know what we needed or where to start. She was incredible! So much help showing us all the different options we could choose from and weighing up the differences. Her midwife knowledge was also such an amazing help! So glad we came to your store and really excited to purchase from you soon xx

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant family run shop

I have been using Bababoom for years to buy gifts for friends and family and this year I finally used them to buy for myself and newborn! Megan, Becky, and the rest of the staff are so helpful and knowledgeable. You really feel like they tailor their service and advice to you and your needs rather than just upselling to meet targets. I recommend Bababoom to every expecting parent as the level of customer service and knowledge cannot be faulted.

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend a visit to…

Would definitely recommend a visit to Bababoom for anyone expecting parents (or for anyone looking to buy a gift as they have such beautiful stuff in store) the team were so helpful and knowledgeable, gave us loads of great tips and advice without any pressure to buy anything! We went in twice before we ordered anything (first time parents so lots to think about that we didn’t even know we needed to know) and we are so happy with the service and how much help we got!

November 3, 2023
Rated 5 out of 5 stars

Great service

Megan was amazing as always. Have been shopping here for years and will not go anywhere else. They go above and beyond … highly recommended them ❤️

November 2, 2023
Rated 5 out of 5 stars

Amazing place to get everything for your little one!

When we were looking into prams we went to Bababoom and Mamas & Papas. It was good that Bababoom had the mamas & papas pram so we were able to compare, we were really impressed with the sales team and also Megan. They were all really helpful in giving us good advice for all the things we bought in there. Recently our Cybex car seat the spring had broke in the part where it clips to the pram and we contacted Bababoom who then got in touch with Cybex who then sent us the part and instructions of how to fix it. Thanks again!

November 1, 2023
Unprompted review

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