As our IT Managed Service Provider, Babble, provide us with good ongoing support for our IT needs. Their engineering team are able to resolve the majority of our issues in a timely manner. Working alo... See more
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Review summary
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Reviews shaping this summary
Good service from Babble with Nicole and Andy.
Company replied
The service is awful!! Multiple unresolved issues!! Team members that email to say the case has been resolved when it hasn’t been!! Team members that blatantly lie!!Prices that are changed with no co... See more
How are they still operating ?. We inherited this shambles of a company after they took over our previous support company. They have been nothing short of appalling. We have had many issues, typically... See more
Company replied
2.9
Average
1K reviews
Replied to 68% of negative reviews
Typically replies within 2 weeks
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AVOID - They are unable to support
We are a small business who use Babble for IT support from time to time. We are on a retainer contract and probably make 4-5 calls per year. ALL of these calls are normally urgent impacting on our ability to work. ALL of these call takes 7 hours or more to answer. AVOID this company. They do not care.
October 27, 2025
Unprompted review
Reply from Babble
Good day. Thank you for taking the time to leave a review. We really do appreciate your input. We recognise that sometimes we do not respond quickly or frequently enough when customers raise a support issue, specifically updating on status and progress. We have added resources to the support organisation and are investing in service improvements across the business. Your review is now with our Customer Success team who will be in touch within 24 hours to discuss your case further. Thanks. Valencia
Worst service i have ever had
Worst service i have ever had - 7 days now without our business phone still not fixed
October 7, 2025
Unprompted review
Reply from Babble
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in restoring your business phone service. We understand how critical this is for your operations and regret that it has taken longer than expected.
Please note that one of our Solution Specialists has already reached out to you and is actively working to resolve the issue as quickly as possible. Your experience is very important to us, and we are committed to ensuring this is resolved promptly.
Thank you for your patience and understanding.
Outstanding customer service
I have had the pleasure of working alongside Nicole. Who has helped myself and my team regain not only our phone lines but our faith in a company like Babble.
Nicole and Harry are a true asset to Babble and work very well together for great customer service and provide great engineering advice and outcomes.
I believe that they both deserve recognition for what they have done for us. Thank you!
October 9, 2025
Unprompted review
Reply from Babble
Hi Colin. Thank you very much for the 5 star review! We really appreciate the positive feedback and thank you for taking the time to leave it. I will personally pass your comments across to both Nicole and Harry, whom I am sure will be delighted with the feedback. Thank you again! Marco
LOCKED US OUT OF MACHINES AND LOST PASSWORDS?
After my original IT support provider being bought out by Babble, I have had 2 years of non answered requests etc. Now I have changed to a new IT provider they have locked 3 of my machines and have "lost" the passwords? Trying to change is costing me over £1000 to unlock my machines. AVOID AT ALL COSTS
October 13, 2025
Unprompted review
Reply from Babble
Hi Tom, thank you for taking the time to share your feedback.
I’ve carefully reviewed your account and can confirm that your case has been escalated to the appropriate team, where it is currently receiving active attention. Please rest assured that we are committed to resolving this matter as swiftly as possible.
If you wish to discuss further with a member of the team, please don't hesitate to contact us on 08004402959 or customerexperience@babble.cloud
Why are nearly all business telephone…
Why are nearly all business telephone system companies ripping customers off.
Original company i was with was Tetcom for whatever reason, Babble took over my contract I had with tetcom i had no choice in the dealings between the 2 companies. I decided i did not want to be With BABBLE LTD. I cancelled and paid over the top cancellation fees.
2 years later i received a solicitors letter about unpaid debt to Babble, they have lied and cheated me out of £3000.00 plus. This company is one of the worst in this country they are absolute sharks who pursue you with letters years later, they state they sent email reminders about made up charges months after i already paid 1600 termination charges. In truth they have charged for services right up to the end of the contract with Tetcom, without supplying any services for months later.
STAY AWAY AT ALL COSTS BABBLE ARE A AWFUL COMPANY THAT SHOULD BE BANNED FROM RIPPING CUSTOMERS OFF.
October 8, 2025
Unprompted review
Reply from Babble
Thank you for bringing this to our attention. I’m truly sorry to hear about the experience you’ve had it sounds incredibly frustrating and unfair. No one should have to go through that, and I completely understand how upsetting this must be for you.
We’d really like the opportunity to look into this and help resolve it as quickly as possible. Could you please email us at Customerexperience@babble.cloud so we can escalate this matter and investigate it further for you?
Rebecca from Babble Deserves Praise!
Rebecca from Babble's Credit Control department is highly professional, friendly, solution focused and efficient. Rebecca went out her way to call me which helped me fully understand an issue. David
October 2, 2025
Unprompted review
Reply from Babble
Thank you so much for your kind feedback.
I’m really pleased to hear that Rebecca from our Credit Control team was able to assist you so effectively. I’ll be sure to pass your message on to her and the wider team I know she’ll be absolutely delighted to receive it!
After terminating within 8 months of…
After terminating within 8 months of the end date I was hit with an additional bill of over £300 for no reason what so ever. Tried to discuss this matter amicably and they shut me down and said I still had to pay. But why?
September 24, 2025
Unprompted review
Reply from Babble
Hi Darren. Sorry for any disappointment caused when looking to do business with us. We'd like to review your case to see if there is anything else we can do for you and look for any learnings we can take from it. Your review is now with our Customer Success team who will be in touch to discuss your case further. Thanks. Janice
Shameless Attempt to Charge £350 for a Service They Never Provided
Three years after leaving Babble Cloud, I was stunned to receive a demand for £350 for so-called "IT services"—services that were never delivered, never requested, and frankly, make no sense. This is nothing short of a blatant rip-off.
Babble Cloud is a CSP provider, and as per Microsoft’s process, transferring to another CSP requires their acceptance via the Azure portal. That transfer happened. Yet now, out of nowhere, they claim I didn’t follow their T&Cs and owe them money. For what? Ghost services? Imaginary support?
This reeks of desperation and unethical business practice. If you value transparency, professionalism, or basic integrity—steer clear of Babble Cloud. Their billing tactics are predatory, their communication evasive, and their accountability nonexistent.
I wouldn’t trust them to manage a paperclip, let alone your cloud infrastructure.
September 20, 2025
Unprompted review
Awfull customer service
Awfull customer service. The System never worked well due to our sites limited internet speed from old exchange lines a factor we were told when we were sold the system would not be an issue but infact made the system unusable. Moved back to BY but Babble have been awfull to evasive when it comes to getting out of the contract. Bad communications. One team has no idea what the other is doing trying to continue charging for services we no longer use. Would not recomend to anyone. Also phone hardware is on a seperate lease contract so can't be returned and is still being paid for despite the fact we can't and dont use it.
September 20, 2025
Unprompted review
Reply from Babble
Hi Michael. Thank you for taking the time to leave a review. We'd really like to speak to you directly on this matter to help resolve any issues you have had and look for any learnings we can take from it. If you could please respond to our request for more information, or email customerservice@babble.cloud with your order or case reference number and billing name, we will be in touch within 24 hours. Thanks.
Thapsy in Johannesburg was without…
Thapsy in Johannesburg was without doubt the best, most helpful account manager I've ever had helping me with my mobile phone. This was customer services at their peak.
June 3, 2025
Unprompted review
Reply from Babble
Hi Graham, thank you for the lovely feedback about Thapsy. We're so pleased to hear she's made such a positive impact. We will share your positive feedback with her, as I know she will be delighted to receive!
Barriers to terminate
Try leaving them! So far it seems impossible to terminate. I will recommend anyone to stay clear.
You tell them by email you want to terminate and they say you must give them 3 months notice. Get back 3 months later and they tell you to start again. It's like a scam! Ofcom will be alerted!
September 5, 2025
Unprompted review
Reply from Babble
Thank you for your feedback we’re truly sorry to hear about your experience.
I completely understand how frustrating this situation must be. I’ve reviewed your account and can confirm that your case is currently with the appropriate department and is actively being worked on.
We sincerely apologise for the delay and appreciate your patience. We’re confident that the matter will be resolved shortly.
Please don’t hesitate to reach out if you have any further questions or concerns.
Great Service received from all…
Great Service received from all employees. Very helpful and always available to speak to.
September 2, 2025
Reply from Babble
Thank you for your kind words.
We’re so pleased to hear that you received great service from our team. We always strive to be helpful, responsive, and available whenever you need us, so your feedback is truly appreciated.
Quite possibly the worst telecoms…
Quite possibly the worst telecoms company you could involve in your business.
August 21, 2025
Unprompted review
Reply from Babble
Thank you for sharing your feedback. We're truly sorry to hear about your experience. We’d appreciate the opportunity to learn more about what went wrong and how we can make things right.
Could you please reach out to our Customer Experience team at customerexperience@babble.cloud with your account name and number, as we’ve been unable to locate your account. Once received, we'll gladly investigate further and work towards a resolution for you.
Great service
After a bit of delay in starting our migration. The service we received was amazing. The communication was prompt and made the whole process painless
August 14, 2025
Unprompted review
Thaspy Banda provided excellent…
Thaspy Banda provided excellent communication and service.
August 7, 2025
Unprompted review
Reply from Babble
Hi Tony, thank you for taking the time to leave the lovely feedback. We are delighted to hear Thapsy made such a positive impact. We will share your positive feedback with her!
always a very decent service
August 5, 2025
Unprompted review
Swift completion of request
Swift completion of request, good comms and overall great experience
July 7, 2025
Unprompted review
Reply from Babble
Good Afternoon, Thank you for the 5 star review! We really appreciate the positive feedback and thank you for taking the time to leave it.
Simply Don't Use.
I have never come across a company with such poor communication and customer service. Completely mis sold products to us and after three months filled with empty promises things have still not been sorted. Always promising calls back and solutions but always failing to deliver. I couldn't recommend them any less.
July 21, 2025
Unprompted review
Reply from Babble
Thank you for taking the time to share your feedback with us.
I’m truly sorry to hear about your experience and the frustration it’s caused this is certainly not the level of service we aim to deliver at Babble.
I completely understand how disappointing it must be to receive repeated assurances without seeing the results. Please rest assured that your issue is now with the appropriate department and is actively being worked on. We take concerns like yours seriously and are committed to finding a resolution as quickly as possible.
Thank you again for bringing this to our attention your feedback is important and helps us improve.
Just the worst telecoms company to deal with
I'm currenlty embroiled in a simluar issue with them (as the others listed below) Stay away from them !!
July 17, 2025
Unprompted review
Reply from Babble
Hi David. We’d love to help get this resolved for you. Could you please reach out to our Customer Experience team at customerexperience@babble.cloud with your account name and number, as we’ve been unable to locate your account. Once received, we'll gladly investigate further and work towards a resolution for you
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