On a positive note when the 3 in 1 buggy/car seat/pram arrived it was fantastic and very good VFM and we were very pleased with it. Ordered 15th June and arrived early August although the initial deli... See more
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Product was excellent and price competitive but delivery took 5 weeks and updates only provided when chased
I ordered a recaro booster seat over 2 weeks ago. I heard nothing from the company despite the delivery time stated on the website. I chased the company and did not get a response. I then email... See more
Company replied
I was really pleased with the service today. I only popped in to have a look hoping to comeback in January when they were hopefully doing a sale. They gave me the best price, full demonstration and th... See more
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Company details
Written by the company
Baby Boutique Uk is a beautiful Baby Boutique. Stunning Baby Boys clothing and Baby Girls Clothing, Baby Designer Clothing Brands, Pretty Originals, Bufi Italian coats, Sofija. Stunning Prams, Venicci Stockists, iCandy Stockists,Babystyle Oyster 3, Peg...
Contact info
52 Church Street, pr1 3dh, Preston, United Kingdom
- salesbabyboutiqueuk@gmail.com
- baby-boutique.uk
3.7
Average
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Baby Boutique customer service
I ordered a Lorelli Mikaya stroller for a holiday, as it was advertised as a compact, one-hand auto-fold stroller. However, after receiving and inspecting it, I found that when you lift it, it partially unfolds again. Suspecting a fault, I contacted customer service, but they replied that this is normal and not a defect. They also sent a video guide showing a woman demonstrating the stroller, but she clearly uses both hands to operate it. In reality, it is not possible to lift and handle it with one hand while also holding a baby.
They agreed to accept a return, but I will have to cover the transport costs. The issue is that the product description on their website does not match the actual features. To double-check, I went back to review the listing, but the product has now been removed from their website.
Overall, I would not recommend this product or the company, based on this experience.
June 11, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you for taking the time to leave your review.
We're sorry that the Lorelli Mikaya did not meet your expectations.
The stroller you received was not faulty. When you contacted us, we reviewed the issue and supplied a demonstration video from our team showing the correct lifting technique. In the video, our staff member was holding the stroller in the air to simulate lifting it into a car boot, which may have made it appear that two hands were required. The stroller can be operated as designed, and the behaviour you described is consistent with the manufacturer's design rather than a defect.
Regarding the product page, Lorelli have since withdrawn from the UK market, which is why the product listing is no longer available on our website. However, we would be more than happy to provide you with a copy of the original product listing should you wish to review the specifications and features that were advertised at the time of purchase.
As with all non-faulty returns, return carriage costs remain the responsibility of the customer in line with our returns policy.
We are sorry that you were disappointed with the product and appreciate your feedback.
Reply from Baby Boutique UK
Thank you for your lovely review.
We're so pleased to hear that your pram arrived quickly and that you're happy with it. We hope you enjoy using it and wish you all the very best with your growing family.
Thank you for choosing Baby Boutique, and we hope to see you again in the future.
Kind regards,
Baby Boutique Customer Service
Fantastic product
Fantastic product! I bought the Peg Perego 3 in 1 travel system for my twin grandchildren. It is so easy to use and a very high quality product. I can’t believe how easy and how clever this travel system is! I highly recommend it for all needs. We are now going to buy another set for our daughter to use. Excellent description on the website too.
May 20, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you so much for your wonderful review.
We are delighted to hear how pleased you are with your Peg Perego 3-in-1 Travel System. Peg Perego products are renowned for their quality, innovation and ease of use, so it's fantastic to hear that it has exceeded your expectations.
It's especially lovely to know that you purchased it for your twin grandchildren and are now considering another set for your daughter. We truly appreciate your recommendation and your confidence in both the product and our website descriptions.
Thank you for choosing Baby Boutique. We wish your family many happy adventures ahead and look forward to helping you again soon.
Kind regards,
Baby Boutique Customer Service
Long waiting for delivery
Ordered a pushchair on sunday May 10th. Asked whether the order has been fulfilled and they said yes on Wednesday however only received the dispatch email on friday. DPD didn’t get hands on it until Tuesday May 19th. No idea when was it dispatched and where was it till Tuesday. Arrived on Wednesday, 10 days later however the website says 3-5 working days which is misleading. So if you’re not ready to wait just order from somewhere else. Pushchair itself is okay
May 10, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you for your feedback.
We're sorry that you were disappointed with the delivery timeframe. Your order was placed on a Sunday, and while it did arrive slightly outside of our advertised 3–5 working day delivery estimate, it was delivered only two working days later than expected.
We appreciate that delays can be frustrating, especially when you're waiting for an important purchase. We also apologise if there was any confusion regarding the dispatch notifications and tracking updates provided by the courier.
That said, we are pleased to hear that you are happy with the pushchair itself, and we hope it serves you and your family well for years to come.
Thank you for your custom and for taking the time to share your experience.
Kind regards,
Baby Boutique Customer Service
Really lovley people helped me with…
Really lovley people helped me with everything throughout understanding and kind ordered my baby pram and paid the 10% deposit to secure the pram and sorted a delivery date to my needs and also helps pay pram off with everything else to pay out for lol especially when my baby is a miracle baby and I didn't no absolutely over the moon can't wait to pay it off and have the lovley pram bundle with us thank you
May 20, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you so much for your lovely review.
Reading your kind words has truly made our day. We're delighted that our team was able to help you find the perfect pram bundle and arrange a payment plan and delivery date that worked for you.
A huge congratulations on your miracle baby – what a special and exciting time for you. We know how much there is to organise when preparing for a new arrival, so we're pleased we could make the process a little easier and more affordable.
Thank you for putting your trust in Baby Boutique. We can't wait for you to receive your beautiful pram bundle, and we wish you and your growing family all the very best for the future.
Kind regards,
Baby Boutique Customer Service
Purchased the pink 3 in 1 travel system 0
Purchased the pink My Babiiie 3 in 1 travel system from Baby Boutique online.
The pram is beautiful and arrived very quickly. Plus, very easy and straightforward assembly.
Huge shout out to Sarah who was very professional and so helpful in explaining that the car seat can come later in another package when we thought initially it was missing from the order. The car seat actually came 2 hours later. We love the travel system and are very happy customers!!!
May 15, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you so much for your wonderful review.
We're delighted to hear that you love your My Babiie 3-in-1 Travel System and that it arrived quickly and was easy to assemble. The Pink colourway is absolutely beautiful, and we're so pleased you're happy with your purchase.
Thank you also for your kind words about Sarah. We're glad she was able to reassure you regarding the separate delivery and help put your mind at ease while you were waiting for the car seat to arrive.
We truly appreciate you taking the time to share your experience, and we're thrilled that everything arrived safely and that you're happy customers.
Thank you for choosing Baby Boutique, and we wish you all the very best with your little one.
Kind regards,
Baby Boutique Customer Service
Brilliant service from start to finish
Brilliant service from start to finish! Beautiful pram, stunning design and brilliant customer service from the team. I really recommend everyone to shop with Baby Boutique
May 6, 2026
Unprompted review
Super helpful
The staff were so helpful when finding a travel system for our first child. I couldn't recommend them enough!
May 8, 2026
Unprompted review
Amazing store and great staff
Amazing store and great staff! Thanks so much. We love our babies new travel system.
April 16, 2026
Unprompted review
I ordered a travel system some time…
I ordered a travel system some time ago, but a week after placing the order I was informed that the colour I had chosen was out of stock. I agreed to wait for it to be restocked. However, after having my baby earlier than expected, I then agreed to change to a different colour to speed things up.
I stayed in for two full days waiting for delivery, but the travel system never arrived. As I have two other children and needed to be able to get out, I had no choice but to purchase another pram at short notice.
Since then, I have made several attempts to contact the company to resolve the issue, but I have been completely ignored. I’ve even had to involve my bank, and they have also received no response.
What should have been a happy and special time was made unnecessarily stressful due to the lack of communication and poor service
March 17, 2026
Unprompted review
Reply from Baby Boutique UK
We’re very sorry to read this and genuinely regret that your experience felt stressful during what should have been such a special time.
Unfortunately, shortly after your order was placed, we were informed that the original colour you selected had become unavailable with the supplier. We appreciate your patience in agreeing first to wait for restock and later changing to an alternative colour to help speed up delivery following the early arrival of your baby.
However, we would like to clarify that the travel system was dispatched and delivered. We understand there may have been frustration surrounding the delivery timing and communication, and we are sorry for any inconvenience this caused, particularly while caring for a newborn and two other children.
We certainly would never intentionally ignore a customer, and we apologise if you felt unsupported while trying to contact us. We always aim to resolve issues as quickly as possible and appreciate how important reliable communication is, especially for parents preparing for a new arrival. We shared the delivery information with you. This was delivered via DPD to your apartment building.
We’re sorry again that your experience did not reflect the level of service we aim to provide and wish you and your family all the very best.
Shocking service
Ordered in March , waiting and waiting , emailed for a update
The emails were very unprofessional , and reply's were short to the point of rudeness . The courier , DPD they use again shocking service , they said they couldn't gain access despite been in , three times I apparently wasn't in
They delivers to a pick up point and had to go pick the item up
Avoid !!!
March 26, 2026
Unprompted review
Reply from Baby Boutique UK
We’re sorry to read that you were unhappy with your experience and apologise for the frustration caused.
We understand the delay and delivery issues were disappointing. In regard to the courier, we did attempt multiple times to have the parcel successfully delivered. Unfortunately, the delivery address provided was a commercial/business address rather than a residential one, which may have contributed to the access issues experienced by DPD.
We completely appreciate that having to collect the parcel from a pickup point was inconvenient, and we are sorry for this. While courier delivery issues can sometimes be outside of our direct control, we always try our best to work with both the customer and courier to get parcels delivered as quickly as possible.
We’re also sorry if our email communication came across as abrupt. That was certainly never our intention, and we appreciate the feedback regarding how this was perceived.
We genuinely value every customer and are sorry that your experience did not reflect the level of service we aim to provide.
Absolutely beautiful pram and no…
Absolutely beautiful pram and no problem with delivery highly recommend
April 2, 2026
Unprompted review
Ordered the egg dolls pram and…
Ordered the egg dolls pram and raincover as a Xmas present, there was a fault with the hood but Connor sorted it straight away. Defo recommend:)
December 25, 2025
Unprompted review
Reply from Baby Boutique UK
Thanks for leaving us a review, Sometimes issues happen but we aim to resolve them super quick, Glad Connor sorted this for you.
I came to the Preston store this…
I came to the Preston store this weekend just gone, and I found exactly what I was looking for! the staff where polite and helpful form start to finish, and the shop was lovely! I will definitely be back
February 7, 2026
Unprompted review
Reply from Baby Boutique UK
Amazing , Thanks for sharing your experience with us, we will let the team know.
I had an amazing experience at Baby…
I had an amazing experience at Baby Boutique! From the moment I walked in, the staff was friendly and helpful. Keeley made the whole process smooth, ensuring I felt comfortable throughout. The customer service was top-notch, and it just made me return for another purchase this year as I bought my first pram two years ago for my son, it gets you so excited for having a newborn such a lovely experience!
February 10, 2026
Unprompted review
Reply from Baby Boutique UK
Thanks for sharing your experience with us, I am glad Keeley could help, We will pass over your lovely comments
Had a really great experience
Had a really great experience at this baby boutique when buying our pram. The shop has a lovely range and the staff were so friendly. Keeley was especially helpful — she took the time to show us all the different prams, explained the differences, and answered all our questions without making us feel rushed. She made the whole process feel easy and stress-free. We’re so happy with our pram and would definitely recommend this store to anyone looking for baby essentials.
March 10, 2025
Unprompted review
Reply from Baby Boutique UK
Thankyou for sharing your experience with us. We will let the team know :)
All good in the end
My car seat took a while to arrive, far past the websites timescale. My car seat was being Sent from the manufacturer not the actual shop however I didn’t find this out until the day of delivery as wasn’t stated anywhere on the website . To begin with there was a lack of communication and I had no idea what was happening even tho the store had responded to my emails there wasn’t really any information to them. My car seat was ordered on the 26/01/26 and didn’t arrive until 5/02/26. I do think my experience would have been better if the communication was better. I am happy with the seat, and since talking with Sarah my experience has been better and more knowledgeable. She provided me help with making sure my seat was installed correctly. If my contact had come from her from the beginning my review would have more stars as she has been fantastic, and gave me a lot of information. Thankyou to Sarah for making a difference to my experience. I am overall happy now the experience towards the end but overall it has been quite stressful. Thankyou Sarah
February 4, 2026
Unprompted review
Reply from Baby Boutique UK
We’re very sorry to read how frustrated you feel, and we completely understand how important a car seat is — this is not something we ever take lightly.
We would like to clarify a few points for transparency. You have been in contact with our sales team via email, and we have replied to your messages to keep you updated. The Avionaut car seat you ordered is dispatched directly from the manufacturer’s UK warehouse rather than our showroom, which is why dispatch timing and tracking are issued by them.
We have been advised that your order has now left the warehouse and is due to be with you imminently. Occasionally, tracking details are released shortly after the parcel has physically left the depot, which can cause delays in receiving the tracking number — however, we are more than happy to chase this first thing in the morning if you would like to email us again.
If you need any help with delivery updates, tracking confirmation, or car seat fitting advice once it arrives, our team is here to help and will gladly assist.
We genuinely regret that this experience has caused you stress and disappointment, and we appreciate you raising your concerns so we can address them.
— Baby Boutique UK Team
Visited at the weekend and ordered our…
Visited at the weekend and ordered our pram, the store is amazing and the staff were so knowledgeable and helpful, definitely recommend
February 1, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you so much for your kind words! We’re absolutely delighted to hear you enjoyed your visit and that our team were able to help you choose your pram.
It means a lot to us that you’d recommend our store — our aim is always to make such an important purchase feel relaxed, informed and enjoyable. We hope you love your pram just as much when it arrives, and please don’t hesitate to pop back in or get in touch if you need anything at all. 😊
Ordered a car seat almost 2 weeks ago
Ordered a car seat almost 2 weeks ago. No update on when it’s going to be hear or information from courier. Should have just paid Halfords or similar a couple of £ more for the guarantee.
January 25, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you for taking the time to leave your review, and we’re genuinely sorry for the delay and the lack of updates you’ve experienced — we completely understand how frustrating that is.
This particular car seat is dispatched directly from Cosatto rather than from our own warehouse. We have chased this with them as a priority, and we’ve been advised that your delivery is now imminent. As this is a public forum, we haven’t shared the tracking details here, but please do get in touch with us directly and we’ll be more than happy to provide them.
If you need any help once the seat arrives — including fitting advice or general support — our team is always here to help.
Thank you again for your patience, and we do hope once everything is resolved that your experience improves.
Ordered a wicker basket during xmas and…
Ordered a wicker basket during xmas and new yr period , got it with a week , not assembled yet but all parts are there.
January 9, 2026
Unprompted review
Reply from Baby Boutique UK
Thank you for your lovely feedback! We’re really pleased to hear your wicker basket arrived within a week, especially over the Christmas and New Year period.
If you need any help with assembly or have any questions once it’s set up, please don’t hesitate to get in touch — we’re always happy to help. We hope you love it once it’s assembled! 😊
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