We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
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See what reviewers are saying
The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
Company replied
I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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excellent ;
January 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible service
I got a wrong mattress.
I contacted customer service and explained them the problem. Additionally asked them to resolve the issue ASAP because I’m expecting a delivery of my baby quite soon.
No excuses from them and no attempts to quickly resend me the right mattress.
Instead of that they gave me the return label to send back the wrong item.
January 2, 2024
Unprompted review
Reply from Babylux
Dear,
We immediately sent you the return label to return the wrong mattress so that we could quickly send you the correct product.
The return of the mattress must take place before the correct item can be sent and that was the problem for you, although we can already provide the exchange within a maximum of 4 working days.
Therefore, it was also important for us and for you that you were able to return the item immediately so that we could provide you with the correct item quickly.
Sorry you don't like our quick service.
Kind regards,
Team Babylux
Good customer service
Wrong products were sent but customer service sent the right products asap
December 17, 2023
I ordered a stroller for my son
I ordered a stroller for my son, excellent quality - price. The order arrived in 2 days in good condition, easy to assemble. Very satisfied, highly recommend."
December 11, 2023
Good 👍 item for my Yoyo
November 24, 2023
Simple and reliable
November 19, 2023
The product is perfect and the delivery…
The product is perfect and the delivery was super fast. Within 3 days I received my order. I recommend 100% Babylux.
November 14, 2023
Everything went well with the delivery…
Everything went well with the delivery of our car seat. We also received the seat protector that was gifted. I recommend babylux as I have ordered several times from them without any issue.
October 21, 2023
Do not order!
Do not order from here. Ordered a car chair, was told that I would get the track and trace next day which of course we didn’t. Customer service says again you will get it tomorrow and nothing. Absolutely shocking.
Hoping they cancel the order and we get a refund but never ever again!!
October 26, 2023
Unprompted review
Reply from Babylux
Dear Mr Schmidt,
We cannot find an order registered under your name.
May we please have your order number so that we can check what went wrong when sending your order.
Thanks in advance!
Team Babylux
Be careful: 8 euros to return small package, 20 for bigger one
I made an order and mistakenly chose the wrong size of the item, and minutes after I emailed the shop asking to cancel the order. They mentioned it is not possible and the only thing I can do is reject the delivery- for which I need a proof, otherwise I will be considered responsible in case the package is lost. Otherwise, I will be charged 8 euros for a small package or 20 (!!)for large if I accept it and decide to return it.
It is only written with a small print at the end of their terms.
It turned out that Post.nl doesn't give any proof that the package is rejected, so I decided to keep an item because something tells me I would lose the money and the package would get lost- which wa ssuggested to me as an option.
Very surprising terms for a webshop, and I definitely won't order again, considering having to pay such a high fine in case the item doesn't fit.
October 24, 2023
Unprompted review
Reply from Babylux
Dear,
First of all, thank you for your purchase from Babylux.
An order placed with us during the working week is processed within the hour which was the case with you here.
Therefore, the shipment could no longer be stopped as your parcel was already in transit.
A refusal at the door is indeed an option whereby you, the customer, only need to take a photo of the programmation on the driver's device as proof if the parcel does not return to us properly so that we can refund you back.
You ordered a product for which return costs are indeed to be covered if the product is received and the client wants to return it back.
We also sell 'Premium' products where the return costs are covered by us. You can easily recognise these by the golden label on the product page.
Pity that here our clear message on the phone and by mail was not well understood and that the driver who delivered you here did not cooperate properly.
Kind regards,
Team Babylux
Great service
October 19, 2023
Service top
October 3, 2023
Amazing super fast service
The shipment was less than 24 hrs and I received stroller on Saturday. I also received voucher in value of 10% of my order. I am very happy with this shop, with service and prices. This is not my first good experience with them and I am sure I will shop here again. I only recommend, 10/10 points!
September 16, 2023
Delivered on time and beautiful piece
September 15, 2023
Terrible support, broken products
Ordered a chair from babylux. It was broken. Support was slow, took over a month to send a replacement and then it was also broken.
They will only talk on email, and when I called the store they claimed no one was there who could talk on the phone, all the way up to the CEO.
Also, does not seem to be registered in NL but is running a somewhat deceptive .nl domain. Agent I talked to had no idea what a KVK number was.
September 14, 2023
Unprompted review
Reply from Babylux
Dear customer,
First of all, we would like to thank you for your order!
You ordered a Quax chair that unfortunately had a crack upon receipt.
After filling in the form, your case was immediately transferred to the manufacturer who handled it within their deadlines.
The after-sales service has since provided a return label to complete the return of the broken product after which a refund will be provided as you requested.
Best regards.
Babylux
Price, delivery time and communication
The price was the best, the delivery time was great and the response from the seller on the purchase was quick.
August 28, 2023
They are efficient and email response…
They are efficient and email response were also fairly quickly.
August 16, 2023
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