We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
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The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
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I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
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Good experience
Good experience. Arrived fast. Well protected, packed and protected really good. And good prices
April 22, 2024
Bonne qualite
April 19, 2024
Quality products at reasonable prices…
Quality products at reasonable prices with responsive and top notch customer services.
April 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They do not pick up the phone and my…
They do not pick up the phone and my order is not sent! Can not get in touch with them!
March 19, 2024
Unprompted review
Reply from Babylux
Dear,
First of all, thanks for your purchase to Babylux!
You ordered the 18th March in the afternoon.
We sended you the order directly for reception on the 20th of March as we can see in the track and trace.
So the delivery has been taken place within the 48 hours.
However, our customer service is available by phone.
You probably tried to reach us outside office hours.
Kind Regards,
Team Babylux
Delayed delivery
I have made the order on 16 February for a Chicco baby bed Next2me (n° 2000104719).
10 days later on 26 February I received an email that the order will be received the week 11 March.
Today is 16 March and I received a new email that the order will be received the week 8 April.
We expect our baby to be born at the beginning of April and I am not not sure when the bed will be delivered!
This is the worst service ever!
February 16, 2024
Unprompted review
Reply from Babylux
Dear,
We are sincerely sorry that the delivery of the cot did not arrive at our warehouse on time.
This is unfortunately something that is not always in our control although we hope eventually we will be able to receive the products on the notified date.
There was a delay here in which we were immediately informed by the manufacturer that the delivery date was pushed back to the week of 8 April wich has been communicated to you immediatly.
We have since made the refund as you requested and cancelled the order.
Kind Regards,
Team Babylux
Great prices and packaging for delivery
Great price, fast delivery, and good packaging! Communication along the way was also perfect! No complaints at all!
March 11, 2024
Super fast and great value for money
Super fast and great value for money. I’d certainly order again.
February 19, 2024
TERRIBLE Service and NON professional staff and management!
I ordered for my daughter some staff and also for my stroller the rainprotect ,that when I received my package it was missing and also one product was defect the stitches was not straight anyway i directly contact the client service they told me that they wil send directly the missing product (that they didn’t do I was waiting for 2 weeks )and for defect product they send me to aftersales that I don’t understand why because the product wasn’t used it was just send with defect anyway after I was waiting for one month for get reply from aftersales service i called them and I was angry as they lie too me they told me we will contact you next week that they didn’t do after all this 1 month after so many emails I called them again and they was like yes we send you email and I told them that I spoke with your colleagues and we decided to do exchange procedures anyway they told me you need to contact us with email that I answered no you need to find solution now because I was already tired !I told that I want to speak with manager she just told me good bye and shut the phone!after I called and another women answered she told me I am a manager and allowed my employee to closed the phone.What kind of service is that in the end one man spoke to me (he introduced him self as a boss he didn’t wanted to give his name and he threatened me if I not accepted this offer he will do the refund in 30 days instead of 4 days!I was in shock in the end he told me to don’t call them again .is terrible service I think a service need to find a solution and hear a client service and in the end it was there issues not my and still I wait for one month!
This company I would never recommend to no one .
Is bad service the client service don’t hear the client what is the problem
February 14, 2024
Unprompted review
Reply from Babylux
Dear,
First of all, thank you for your purchase from babylux.
There was contact here between yourself and the after-sales service for a small stitching that stuck out at the bag.
This was a redundant stitching which is common and could simply be cut off.
You disagreed with this and wished to receive a new one.
We agreed to this but, they were difficulties again and you refused to send it back before receiving a new one.
So that this took some time is not due to our after-sales service but only to the fact that there was a refusal on your part to return the product after which we could send a new one on receipt of this one.
Through numerous phone calls where you even used unfriendly language, we still persevered and eventually managed to ensure that the product was taken back and refunded eventually.
Regrettable that we too were victims of an unfair way of handling our procedures and also the way the staff were victimised by the way they were addressed by you.
Kind regards,
Team Babylux
I wasn't aware of the Babylux website…
I wasn't aware of the Babylux website prior to making a purchase, but I was pleasantly surprised by how quickly the items were delivered and the fact they had several Babyzen Yoyo items for sale on their website. I'm also glad their delivery method is via DPD and not Chronopost, which has a tendency to change their pick up points to inconvenient locations without consulting the customer.
February 6, 2024
Very fast delivery the 3 stars is…
Very fast delivery the 3 stars is because they sent me a different color of stroller
January 29, 2024
Reply from Babylux
Dear,
Many thank for your purchase in our store!
We are sorry for sending the wrong color to you.
Customer service will contact you so an exchange can be made if you wish.
Kind regards,
Team Babylux
Babylux is my go to website for baby…
Babylux is my go to website for baby stuff! Good selection and prices. Customer service is also fantastic !
January 29, 2024
Best price fastest delivery
Best price fastest delivery! And the points are a great option. Thank you!
January 21, 2024
Totally recommend Babylux
We bought a bugaboo butterfly for travelling and found babylux great value with very good support services and delivery super quick, would totally recommend this company! Plus the pushchair is just what we wanted which is what plus !
January 17, 2024
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