We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
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See what reviewers are saying
The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
Company replied
I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
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Very handy and practical😁😁😁
August 26, 2024
Reply from Babylux
Hello Zenat,
Thank you for your enthusiastic review! We're delighted to hear that you found our product very handy and practical. Your satisfaction brings us great joy, and we appreciate your positive feedback.
We hope to see you again soon!
Best regards,
The Babylux Team
Perfect
Quite fastest delivery. Customer service is very nice. Overall experience is perfect.
August 26, 2024
Reply from Babylux
Hello Kudpudeen,
Thank you so much for your positive review! We are thrilled to hear that you were pleased with our fast delivery and that you found our customer service to be very nice. Your satisfaction is our top priority, and we're glad to know that your overall experience was perfect.
We look forward to serving you again soon!
Best regards,
The Babylux Team
Reply from Babylux
Bonjour,
Merci beaucoup pour votre retour enthousiaste ! Nous sommes ravis que vous considériez Babylux comme la meilleure boutique et que vous soyez satisfait de notre livraison rapide. Votre satisfaction est notre priorité absolue.
Cordialement,
L'équipe Babylux
Reply from Babylux
Bonjour,
Merci beaucoup pour votre commentaire positif ! Nous sommes ravis que vous soyez satisfait de notre choix de produits, de nos prix et de la rapidité de livraison. Votre satisfaction est très importante pour nous et nous encourage à continuer à offrir un excellent service.
Merci encore pour votre confiance et à bientôt !
Cordialement,
L'équipe Babylux
Very good shop
August 11, 2024
Reply from Babylux
Hello,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our shop. Your satisfaction is our top priority, and we look forward to serving you again soon.
Best regards,
The Babylux Team
Everything ok
July 27, 2024
They completely mix the order
They completely mix the order.
Not so happy I cancel all and I order from other site .
July 13, 2024
Reply from Babylux
Dear customer,
Thank you for choosing Babylux for your order.
We are sorry for this inconvenience.
Our customer service will contact you to provide you with a quick solution.
Best regards.
Babylux
Great website!
Great customer service and fast delivery! I will order again using your website!
July 12, 2024
Attractive price
Attractive price, additional gift, good communication and quick order fulfillment.
June 17, 2024
Able to pay with Alma with 3 rated
Able to pay with Alma with 3 rated. Also delivered so fast .
June 11, 2024
Price ok, bad customer service
Whilst the prices are fairly competitive, I could not be more disappointed by a customer service.
We bought a "premium" quality stroller and carry cot for our firstborn.
After a month of use, one of the foot of the carrycot was way too lose, and eventually broke, living us with an unstable and not suitable cot.
Customer service said they reached the manufacturer (Joolz) and will send us a replacement part within a few day.
It has been almost a month and a half since then, and of course, we still did not received the piece.
Despite multiple emails, customer service is not willing to do anything more than "sending an email to manufacturer", and now does not answer our emails anymore.
At this price point (>800€), I am both disappointed by:
- Joolz, who sells so called premium strollers, but does not provide any support.
- Babylux, that does not offer any solution, and now has simply stopped answering us.
May 2, 2024
Unprompted review
Reply from Babylux
Dear,
First of all, we'd like to thank you for your purchase!
To make a long story short, Joolz lost the first shipment and in late May their service confirmed a new shipment.
The service after sales is waiting for the follow-up and therefore an answer from them about the expected delivery date.
We understand that this is annoying and wish to sincerely apologize for this.
We hope to provide you quickly with the replacement part.
Kind Regards,
Team Babylux
The best experience I had so far
The best experience I had so far. The prices were cheapest in the EU for cybex products and the delivery was super fast.
June 6, 2024
Terrible customer service
Terrible customer service, not helpful and just fob you off. Better off going with a physical store. Gave me a faulty stroller and now expect me to send it off for repair and be without for a long period of time.
Still not received the stroller back 3 weeks later
case 01364169 regarding Re: SAV Thule urban glide 2 - 4000039734
May 8, 2024
Unprompted review
Reply from Babylux
Dear,
May we ask you to contact us by mail at info@baby-lux.com or by phone 078 48 32 01, we will be happy to help you so that the problem can be solved as we cannot find your order by this name.
Thank you!
Team Babylux
Defective Joolz stroller
I recently purchased a Joolz stroller, but unfortunately, it arrived defective. Specifically, I'm unable to remove the fabric to convert it into a carry cot. Despite reaching out for support, it's been six days and I'm still without a solution.
In my opinion, the responsibility should lie with the shop to swiftly replace the faulty unit and manage the defective one. As a customer, this situation has left me without a working stroller and with no clear resolution in sight.
Given this experience, I cannot recommend purchasing from this shop to other potential customers.
Update to baby-lux response:
You opened a request on 24/04 and received a reply the same day.
--> I opened the ticket the 23rd not the 24th. Also your phone service is of no use as everything is handled via email and forms.
On 25/04, once your request was complete, we immediately sent it to Joolz.
--> I don't get why should I deal with the manufacturer and wait for them when the product is defective from day 1. Any other reputable shop would simply replace it to provide the fastest solution possible to the customer. If you send a replacement on the 25th I would have received it the 26th. 7 days ago.
Joolz confirmed that a new chassis would be dispatched on Tuesday 30/04, so in less than 72 working hours.
--> I had to send an email to get the information that a new chassis would be sent. I still don't have the tracking number so I don't even think it has been sent yet or when it will be sent.
It is nonsense to count hours as the issue is still not solved. 9 days have passed since the product was delivered, 7 working days. 6 if you want to exclude the first day. 144 working day hours if you want to count that way, and counting.
In my opinion you could have handled this issue much faster, but you preferred to save yourself the trouble of handling the logistics by reaching the manufacturer through the customer.
April 23, 2024
Unprompted review
Reply from Babylux
Hello,
You opened a request on 24/04 and received a reply the same day.
On 25/04, once your request was complete, we immediately sent it to Joolz.
Joolz confirmed that a new chassis would be dispatched on Tuesday 30/04, so in less than 72 working hours.
You received this information the same day from our service department.
Best regards,
Babylux
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