We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
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The Cybex G2 Plus is little wobbly if not pushed all the way with the bać support vertical but the shop has done their work OK
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I bought the Thule Chariot Jogging Kit Double and on first assembly a small part already broke. So I asked for a replacement for just that small plastic thingy. And now they want me to send the wh... See more
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We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
44K reviews
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As usual there was a priblem with the…
As usual there was a priblem with the delivery of my order. It's the third time I have to send emails, quote numbers of orders, serial numbers, etc and it's really a pain...given that the dwlivery is paid.
January 7, 2025
Reply from Babylux
Hello Ralitsa,
Thank you for sharing your feedback. We sincerely apologize for the repeated delivery issues you’ve experienced. We understand how frustrating it must be to face such complications, especially when delivery fees are involved. 😔
Please rest assured that we are reviewing your case to identify the root cause of these problems and prevent them from happening again. Our team will reach out to you promptly to assist with your current order and ensure a resolution as quickly as possible.
Your satisfaction is very important to us, and we appreciate your patience and understanding. 🙏
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you for your positive feedback! 😊 We’re thrilled to hear that you were happy with our fast delivery.
We look forward to welcoming you back for your next purchase! 🙏
Best regards,
The Babylux Team
Very good customer service
Very good customer service! The products were delivered very fast (within 2-3 working days) and I was pleasantly surprised by the two gifts received upon ordering the baby car seat, plus a card gift that will have me coming back for another order. Good marketing!
Regarding the car seat: easy to install and was adopted by our baby instantly. We previously had a Cybex Cloud Z2 i-size, that we absolutely loved, but was getting a bit small for a 1 year and 7 months baby. We chose this model as it has a good ADAC rating and it matches our Z2 Base. So far, we are happy with our choice!
January 14, 2025
Reply from Babylux
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you were happy with our fast delivery and the little surprises included with your order. It's great to know that our efforts made a positive impression and that you are considering ordering from us again.
We're also glad that the car seat was a perfect match for your needs and that your baby adopted it so easily. Choosing a product with a good ADAC rating and compatibility with your Z2 Base shows careful consideration, and we're happy to have been part of that journey.
If you need anything else, feel free to reach out. Wishing you and your family many safe and happy travels!
Best regards,
The Babylux Team
Reply from Babylux
Hello Samantha,
Thank you for your feedback! 😊 We’re thrilled to hear you were satisfied with the fast delivery and our competitive prices. Your satisfaction means a lot to us!
We look forward to serving you again soon.
Have a great day,
Team Babylux
Supprime Incredible experience!
In November I ordered a stroller Bugaboo Fox5 from another supplier in NL. On their website it appeared available and I wanted to have specific color Astro Purple. Sadly after making payment I received email that requested color is out of stock and therefore delivery was set for 6 weeks later. After 5 weeks with no change I called the supplier who told me that they will not have the article in color I chosen and that Bugaboo stopped making it meanwhile so I can choose another color, which I of course didn’t want. Then I found Babylux website where the same article was available and selling even for lower price, granting that it will be shipped same day if ordered before 17 h. It looked too good to be true and I had doubts so I called to confirm that the color was really in stock. They have 7/7 line and I waited 4 minutes (which is nothing) and Lady confirmed that they had it in stock and if ordered same day, it will be delivered next day (Saturday). I still had doubts but I made an order anyways. The order arrived next day on Saturday at 12:10 by post NL. Unpacking the parcel I found out that babylux even gave us few items for free Like car seat protection and simple warm footmuff for baby and I also discovered that they probably didn’t have whole bundle stroller with Astro-Purple canopy so they shipped me the basic color in black and added purple canopy (which is sold extra for 60-80€) for free! I have to sincerely say that I never had such positive experience and I am hooked with them for next 5 years at least because they have wide sortiment, good prices and outstanding customer service. Thank you Babylux!
January 3, 2025
Unprompted review
Reply from Babylux
Hello,
Thank you so much for sharing your incredible experience with Babylux! 🌟 We are thrilled to hear that we exceeded your expectations, from the prompt delivery to the extra items included with your order. 😊
Your satisfaction and trust mean everything to us, and your detailed feedback motivates us to keep providing outstanding service. We look forward to serving you again in the years to come!
Kind regards,
The Babylux Team 🛍️✨
Reply from Babylux
Hello,
Thank you so much for your kind feedback! 🌟 We’re delighted to hear that your order arrived so quickly, even during the busy pre-Christmas season. 🎄✨
Looking forward to assisting you again in the future. Happy holidays! 😊
Kind regards,
The Babylux Team 🛍️💛
Reply from Babylux
Hello,
Thank you so much for your kind words! 🌟 We're delighted to hear that you found our service perfect and efficient. 😊
We look forward to assisting you again in the future!
Best regards,
The Babylux Team ✨💛
Reply from Babylux
Hallo Dadon,
Bedankt voor je positieve feedback! 😊 We zijn blij dat je tevreden bent met de snelle levering. Jouw tevredenheid betekent veel voor ons!
We hopen je snel weer te zien voor je volgende aankopen.
Fijne dag verder,
Team Babylux
Super rapid
In 2 days my colis was in my hand i am very thankful to babylux for the next time i know i can trust babylux!!!
November 20, 2024
Reply from Babylux
Hello Sumeyye,
Thank you for your wonderful feedback! 😊 We’re thrilled to hear that your package arrived in just two days and that you trust us for your next purchases. Your satisfaction means everything to us!
We look forward to serving you again soon.
Have a great day,
Team Babylux
Perfect service!
Perfect service!
The order was processed and delivered quickly without delays.
November 19, 2024
Reply from Babylux
Hello Jake,
Thank you for your feedback! 😊 We’re thrilled to hear that you found our service perfect and that your order was processed and delivered quickly without delays.
We look forward to serving you again in the future!
Have a great day,
Team Babylux
The price of the stroller was cheaper…
The price of the stroller was cheaper than other websites.
The delivery was also smooth.
November 4, 2024
Reply from Babylux
Hello L. Bista,
Thank you for your feedback! 😊 We're glad to hear that you found the stroller at a better price and that the delivery went smoothly. We always aim to offer the best value and service to our customers!
We look forward to serving you again in the future!
Have a nice day,
Team Babylux
Reply from Babylux
Hello Diana,
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you find the chair solid and easy to clean. It’s great to know that it’s perfect for your baby!
We look forward to serving you again in the future!
Have a nice day,
Team Babylux
Reply from Babylux
Hello,
Thank you so much for your positive feedback! 😊 We’re thrilled to hear you appreciated our competitive prices and fast delivery. 🚀
We totally appreciate your recommendation and hope to see you again for future purchases!
Have a great day,
Team Babylux
Reply from Babylux
Hello,
Thank you for your positive feedback! We're thrilled to hear that you found our service fast and good. If you need anything else, feel free to reach out.
Have a nice day,
Team Babylux 😊
Top e-shop
Great product availability (no need to wait for a stroller 6 months for example!), great packaging and fast shipping. Also the prices are the best we found in Belgium for the specific stroller we bought. I would definitely recommend!
September 12, 2024
Reply from Babylux
Hello,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found our product availability great and that the packaging and shipping met your expectations. It's wonderful to know that you found the best prices for your stroller in Belgium. Your recommendation means a lot to us!
Have a nice day,
Team Babylux 🌟
Great product
Great product, easy to fold and open, comfortable for my baby, lightweight.
September 3, 2024
Reply from Babylux
Hello,
Thank you for your positive review! We're delighted to hear that you find the product easy to fold and open, comfortable for your baby, and lightweight. Your satisfaction is very important to us.
We look forward to serving you again in the future!
Have a nice day,
Team Babylux
Great service and product
The customer service team were very quick and efficient. We were offered a gift and a coupon for the next purchase too.
September 3, 2024
Reply from Babylux
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that you enjoyed the product. It's wonderful to know that the gift and coupon were appreciated too. We look forward to assisting you again on your next purchase!
Have a nice day,
Team Babylux
I have been very satisfied
I have been extremely satisfied, I just would like to suggest a bit more clarity on the delivery for customers outside Belgium and the Netherlands (in my case it was Luxembourg, still very fast but less clarity on timing). Thanks!
August 27, 2024
Reply from Babylux
Hello Marco,
Thank you very much for your positive review and your valuable feedback! We’re delighted to hear that you were extremely satisfied with your experience. We appreciate your suggestion regarding more clarity on delivery times for customers outside Belgium and the Netherlands. We will certainly take this into consideration to improve our service.
We look forward to serving you again soon!
Best regards,
The Babylux Team
Reply from Babylux
Hello Nada,
Thank you for your positive feedback! We're delighted to hear that you found our service fast and trustworthy. Your satisfaction is very important to us.
We look forward to serving you again soon!
Best regards,
The Babylux Team
Very handy and practical😁😁😁
August 26, 2024
Reply from Babylux
Hello Zenat,
Thank you for your enthusiastic review! We're delighted to hear that you found our product very handy and practical. Your satisfaction brings us great joy, and we appreciate your positive feedback.
We hope to see you again soon!
Best regards,
The Babylux Team
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