Excellent customer service received after our Bottle Washer Pro developed a fault and had to be replaced. Prompt responses to emails, clear instructions provided and new unit delivered within two work... See more
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Absolutely disgusted with this company
Absolutely disgusted with this company. I purchased a Baby Brezza and the motor has stopped working. Because I’m slightly out of my 1 yr guarantee there is nothing they can do. £300 machine not working, they can’t fix and won’t replace.
Beware when purchasing!

Reply from Babybrezza
Excellent customer service from Sophie…
Excellent customer service from Sophie baker- thank you☺️
Bottle Washer Pro
I have the baby Brezza bottle washer pro and it’s life changing, I have saved so much time it’s such a shame I didn’t have it for my first baby!
Amazing products will use this for all…
Amazing products will use this for all my kids
Such a life saver for night feeds
Such a life saver for night feeds. No issue with measurements as I've seen people mention previously. It's so easy to clean and makes it easy for people when they are baby sitting!
Formula pro and formula pro mini …
We’ve been using both the Baby Brezza Formula Pro and the Formula Pro Mini and honestly they’ve been amazing for us.
We keep the Formula Pro downstairs and the Mini upstairs in our bedroom, which has made feeding so much easier, especially during the night. The Mini has been perfect for night feeds as we can make a bottle in seconds without having to go downstairs or fully wake up.
Both machines are really easy to use and prepare bottles quickly at the right temperature, which is such a help when you have a hungry baby and need a bottle fast. It takes away the hassle of measuring powder and waiting for bottles to cool, which has made a big difference to our daily routine.
Having one on each floor has been a game changer for convenience, and we use them multiple times every day. I genuinely wish we had them when we had our first baby
If you’re formula feeding and looking for something to make life easier, I’d definitely recommend them.
Really grateful for the incredibly…
Really grateful for the incredibly customer service received after a product I’d purchased had a fault. Sophie responded quickly and helpfully and my issue was sorted within one day and a few emails. Really grateful to not have to wait 48 hours between emails and go through multiple customer service agents like other companies. Sophie is a credit to the company!
Incredible customer service
Incredible customer service from Sophie! Fast response when dealing with an issue and all sorted by email in only a couple of hours!
On top of this we absolutely adore our Babybrezza Formula Advanced. It has well and truly been an absolute lifesaver - by far the best purchase we made in the lead up to having our baby girl.
Incredible products, an incredible team and a very satisfied customer.
Great customer service received and…
Great customer service received and prompt resolution to my issue as unfortunately I had a fault with my steriliser. Polly quickly resolved this and has sent out a replacement machine as I was within warranty and has advised me how to correctly look after the machine.
Fantastic customer service
Fantastic customer service! Can’t fault them they have been great with dealing with a fault with our Steriliser. Had a new one sent out within a day of reporting.
The support team is great
The support team is great. They assist very quickly when you request any assistance.
Honoured Price
I'm very grateful for the support i received from the customer agent (Sophie Baker) who helped me with my Baby Brezza bundle. She honoured the original price without hesitation and handled everything professionally and kindly. Buying things for a new baby is stressful as it is and this experience has left me delighted today. Thanks again for the great service.
Quite honestly the worst designed…
Quite honestly the worst designed products I have ever used. It seems really clear to me that no one on this design team has babies. Not one part of the design is efficient or easy to disconnect/slot in. Bottles fall over in the bottle washer, you need the steady hand of the bomb squad to balance lids and teets in the top shelf or slot back on the lid, and when taking the lid off, everything falls off, the handle of the water tank gets in the way of the lid & it is so odd that they don’t have an automatic quick wash-quick sterilise option without having to hang around waiting in between to manually select it, and the bottle maker is equally arduous and inefficiently made. Such an expensive, disappointing brand.

Reply from Babybrezza
Ideal for when mums away
We loved our baby brezza milk warmer! It was particularly handy for whenever I was away and my husband needed to warm up some breast milk. It’s so good that it warms it without loosing any nutrients and goodness.
My baby brezza pro formula was making a…
My baby brezza pro formula was making a horrible noise after nearly 9 months of usage. I have send them.just a picture and in 10 min was all sorted. Very professional, and hi productive. I really appreciate all the team support.
Bottle washer pro warranty replacement
We bought our bottle washer pro back in February we use it twice daily most days and it’s been fantastic, it came up with a glitch and we couldn’t trouble shoot it so got in touch with the team and they responded quickly and promptly and dispatched us a replacement their 18 month extended warranty is fantastic and the team are so easy to deal with. A couple of WhatsApp messages back and forth it couldn’t have been easier. Cannot recommend the product enough and the customer service is second to none alongside the product. Really have confidence in the brand, the product and the team behind it.
The Formula Pro Advanced by Baby Brezza…
The Formula Pro Advanced by Baby Brezza has honestly been a game-changer in our house. It takes all the faff out of making bottles - no more scooping, no more guessing, no more waiting around while a hungry baby screams at me. With one button, it mixes the formula perfectly and at the ideal temperature every single time.
It’s fast, it’s consistent, and it makes the night feeds so much easier. I also love that you can choose the exact ounces you want, and it never clumps.
If you want something that saves time, reduces stress, and just makes the whole bottle-making process smoother, this is the gadget. Total life-saver.
The most incredible well made products
The most incredible well made products! So helpful for babies of multiple ages and just makes life as a parent so much easier! We love their bottle cleaners and warmers! X
Can't fault it!
We love our Babybrezza products. We have a bottle washer and formula pro and these have saved my sanity during the newborn stages. When baby is crying for milk in the late nights, having something that can help make milk within seconds was honestly life-changing
I absolutely love my Baby Brezza
I absolutely love my Baby Brezza! It’s made feeding time so much easier and smoother — especially during those busy days with a baby. The quality is great, it’s super easy to use and clean, and it’s one of those products I now can’t imagine our routine without. Highly recommend it to all new parents!
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