Babybrezza Reviews 69

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness and prompt resolution of issues. Many people found the products, such as the Bottle Washer Pro and Formula Pro Advanced, to be life-changing, making feeding times significantly easier and saving valuable time for parents. The ease of use and quick preparation of bottles at the ideal temperature are consistently mentioned as major benefits. However, some customers also noted issues with product quality, reporting that some units developed faults and stopped working. A few other people also felt that the product design was inefficient, citing difficulties with balancing items in the bottle washer and the lack of an automatic quick wash/sterilize option.

What people talk about most

Product

People report positive experiences with product. Many customers praise the convenience and time-saving... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the excellent and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the products as well-made, easy to... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and professionalism.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent customer service received after our Bottle Washer Pro developed a fault and had to be replaced. Prompt responses to emails, clear instructions provided and new unit delivered within two work... See more

Rated 5 out of 5 stars

Incredible customer service from Sophie! Fast response when dealing with an issue and all sorted by email in only a couple of hours! On top of this we absolutely adore our Babybrezza Formula Adv... See more

Rated 5 out of 5 stars

I'm very grateful for the support i received from the customer agent (Sophie Baker) who helped me with my Baby Brezza bundle. She honoured the original price without hesitation and handled everything... See more

Rated 5 out of 5 stars

Possibly the best customer service I’ve ever experienced! With two babies under two, my Baby Brezza bottle washer has been an absolute lifesaver. When it suddenly stopped working and displayed an erro... See more


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

69 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Absolutely disgusted with this company

Absolutely disgusted with this company. I purchased a Baby Brezza and the motor has stopped working. Because I’m slightly out of my 1 yr guarantee there is nothing they can do. £300 machine not working, they can’t fix and won’t replace.
Beware when purchasing!

March 24, 2026
Unprompted review
Babybrezza logo

Reply from Babybrezza

We’re really sorry to hear how disappointing this experience has been – we completely understand how frustrating it is when a product stops working, especially when you rely on it daily.

We’ve looked into your case carefully and can confirm that your Baby Brezza machine is unfortunately outside of the 12-month manufacturer’s warranty period. While we’re unable to offer a free repair or replacement beyond this timeframe, we did review your situation in full and offered a discounted replacement as a goodwill gesture.

We appreciate this isn’t the outcome you were hoping for, and we’re sorry for that. If you would still like support with troubleshooting or to discuss the discounted option further, our team would be more than happy to help.

Rated 5 out of 5 stars

Bottle Washer Pro

I have the baby Brezza bottle washer pro and it’s life changing, I have saved so much time it’s such a shame I didn’t have it for my first baby!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Formula pro and formula pro mini …



We’ve been using both the Baby Brezza Formula Pro and the Formula Pro Mini and honestly they’ve been amazing for us.

We keep the Formula Pro downstairs and the Mini upstairs in our bedroom, which has made feeding so much easier, especially during the night. The Mini has been perfect for night feeds as we can make a bottle in seconds without having to go downstairs or fully wake up.

Both machines are really easy to use and prepare bottles quickly at the right temperature, which is such a help when you have a hungry baby and need a bottle fast. It takes away the hassle of measuring powder and waiting for bottles to cool, which has made a big difference to our daily routine.

Having one on each floor has been a game changer for convenience, and we use them multiple times every day. I genuinely wish we had them when we had our first baby

If you’re formula feeding and looking for something to make life easier, I’d definitely recommend them.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Really grateful for the incredibly…

Really grateful for the incredibly customer service received after a product I’d purchased had a fault. Sophie responded quickly and helpfully and my issue was sorted within one day and a few emails. Really grateful to not have to wait 48 hours between emails and go through multiple customer service agents like other companies. Sophie is a credit to the company!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service from Sophie! Fast response when dealing with an issue and all sorted by email in only a couple of hours!

On top of this we absolutely adore our Babybrezza Formula Advanced. It has well and truly been an absolute lifesaver - by far the best purchase we made in the lead up to having our baby girl.

Incredible products, an incredible team and a very satisfied customer.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service received and…

Great customer service received and prompt resolution to my issue as unfortunately I had a fault with my steriliser. Polly quickly resolved this and has sent out a replacement machine as I was within warranty and has advised me how to correctly look after the machine.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Honoured Price

I'm very grateful for the support i received from the customer agent (Sophie Baker) who helped me with my Baby Brezza bundle. She honoured the original price without hesitation and handled everything professionally and kindly. Buying things for a new baby is stressful as it is and this experience has left me delighted today. Thanks again for the great service.

January 5, 2026
Unprompted review
Rated 2 out of 5 stars

Quite honestly the worst designed…

Quite honestly the worst designed products I have ever used. It seems really clear to me that no one on this design team has babies. Not one part of the design is efficient or easy to disconnect/slot in. Bottles fall over in the bottle washer, you need the steady hand of the bomb squad to balance lids and teets in the top shelf or slot back on the lid, and when taking the lid off, everything falls off, the handle of the water tank gets in the way of the lid & it is so odd that they don’t have an automatic quick wash-quick sterilise option without having to hang around waiting in between to manually select it, and the bottle maker is equally arduous and inefficiently made. Such an expensive, disappointing brand.

December 13, 2025
Unprompted review
Babybrezza logo

Reply from Babybrezza

Hi Marina,

Thank you for your feedback, we're truly sorry to hear you’ve not had a positive experience with your Baby Brezza Bottle Washer Pro. Your feedback will be passed directly to the manufacturer for further investigation.

We understand how important it is for baby equipment to work effectively in saving time for busy new parents such as yourself. We’re sorry that the design of the machine did not meet your expectations.

We’d be more than happy to assist with some troubleshooting and see if we can find a better way for the current machine to work for you. Please don’t hesitate to reach out to us directly should you wish to go ahead with this.

Kind Regards,
The Cheeky Rascals Team

Rated 5 out of 5 stars

Ideal for when mums away

We loved our baby brezza milk warmer! It was particularly handy for whenever I was away and my husband needed to warm up some breast milk. It’s so good that it warms it without loosing any nutrients and goodness.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Bottle washer pro warranty replacement

We bought our bottle washer pro back in February we use it twice daily most days and it’s been fantastic, it came up with a glitch and we couldn’t trouble shoot it so got in touch with the team and they responded quickly and promptly and dispatched us a replacement their 18 month extended warranty is fantastic and the team are so easy to deal with. A couple of WhatsApp messages back and forth it couldn’t have been easier. Cannot recommend the product enough and the customer service is second to none alongside the product. Really have confidence in the brand, the product and the team behind it.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

The Formula Pro Advanced by Baby Brezza…

The Formula Pro Advanced by Baby Brezza has honestly been a game-changer in our house. It takes all the faff out of making bottles - no more scooping, no more guessing, no more waiting around while a hungry baby screams at me. With one button, it mixes the formula perfectly and at the ideal temperature every single time.

It’s fast, it’s consistent, and it makes the night feeds so much easier. I also love that you can choose the exact ounces you want, and it never clumps.

If you want something that saves time, reduces stress, and just makes the whole bottle-making process smoother, this is the gadget. Total life-saver.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Can't fault it!

We love our Babybrezza products. We have a bottle washer and formula pro and these have saved my sanity during the newborn stages. When baby is crying for milk in the late nights, having something that can help make milk within seconds was honestly life-changing

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my Baby Brezza

I absolutely love my Baby Brezza! It’s made feeding time so much easier and smoother — especially during those busy days with a baby. The quality is great, it’s super easy to use and clean, and it’s one of those products I now can’t imagine our routine without. Highly recommend it to all new parents!

November 12, 2025
Unprompted review

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