babycentral.co.uk Reviews 

157
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Customer service was exceptional! Katie was extremely helpful and secured me some bottle lids as I’d lost some from my sons bottles. I also ordered some new teats. They arrived within 2 days of the o... See more

Rated 5 out of 5 stars

Very fast delivery, order the item Monday evening arrived Wednesday afternoon which was great as I really needed it for my baby. Truly pleased with the item. I love the extra security feature whic... See more

Rated 5 out of 5 stars

Really fast delivery. No issues with item. My only suggestion would probably be packaging that doesn't have the brand on it. Some people may still be keeping the new to themselves (we weren't, but I... See more

Company replied

Rated 5 out of 5 stars

Received my order within couple of days of placing it. When opening my parcel I had 3 packs of Dr Brown Teats missing. I rang Baby Central and the girl I spoke to was very apologetic and reordered th... See more

Company details

  1. Baby Store
  2. Maternity Store

Written by the company

Baby Central is a small family-owned business based in the heart of the British countryside. For the past 15+ years we have worked really hard to provide essential pregnancy and baby products to parents across the UK. Born as part of Central Medical Supplies - a medical supplies business - our ethos has always been to seek products that offer a solution to a problem, focus on great functionality for parents and good health for baby. Our life began as a distributor of hospital grade breast pumps, into both Hospitals and retailers, and we have not looked back. Since then, we have added a number of key well-known brands to our offering such as Dr. Brown’s, Dreamgenii, and our latest addition, WonderFold. Still owned by the same family with the same friendly team, Baby Central is now a standalone business, allowing us to focus on what matters most to us – helping our parents and retailers make the best choices for baby. Buy any of our product ranges online today or get in touch to enquire. If you’re unsure what you’re looking for or need more information on a certain product, call us on 01538 399 541. We’d be happy to help!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

157 reviews

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4.4

All reviews

(157)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service very fast…

Amazing customer service very fast delivery and very helpful staff when I phoned would recommend to anyone.

July 9, 2021
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Reply from babycentral.co.uk

Hi John,

Thank you for taking the time to leave this review, we really do appreciate the positive feedback.

Kind regards,
Baby Central

Rated 5 out of 5 stars

Well packed and prompt delivery

Well packed and prompt delivery.
The Dreamgenii is a great product but takes some getting used to. It doesn’t prevent me from rolling onto my back in the night. I think the small cushion for back support needs to be much bigger or firmer.
Great service from Babycentre though

July 5, 2021
Rated 5 out of 5 stars

Excellent

I never write reviews but the service was excellent. I bought some Dr.brown bottles. It came faster than I expected and for free shipping. Will definitely be buying all my baby stuff from this site!

June 3, 2021
Rated 5 out of 5 stars

Super fast delivery, the best price!

Bought 3 sets of Dr Brown’s bottles. The best price among all retailers. I was surprised when my order arrived less then in 24 hours after purchasing.

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

Best customer service

This company gave me the best customer service. I ordered a silver bundle dr browns bottle set, which was the best value I had seen online anywhere. Unfortunately and due to no fault at all on baby central’s part there was an issue with delivery. (I was not in, and the parcel had been left somewhere I could not find)
Having rang them in a panic not only did Katie keep in contact with me throughout the day and would call me back with updates, she assured me we would sort the issue, she immediately investigated the delivery for me with the courier and ended up sending me another package on express delivery to make sure I had the parcel in time ready for my newborn nephew to come out of hospital the next day. She even had it sent to another address for me to make sure they did not miss out.
I was so impressed and grateful at the way it was handled and could really see they put customers first - even at expense of their own and through no fault of theirs they made sure I was looked after.
Would absolutely recommend and buy again if there is anything I need. Thanks again Katie - you were so helpful and kind.

May 7, 2021
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. I am happy with the items as well, good quality and very good prices. Thank you

April 9, 2021
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Reply from babycentral.co.uk

Thank you for the great feedback!

Rated 5 out of 5 stars

Great products and great service

Great products and great service. Use this company for my Dr Brown products and wouldn’t use anyone else.

March 19, 2021
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Reply from babycentral.co.uk

Thank you for the great feedback!

Rated 5 out of 5 stars

Excellent

Excellent I will shop again thank you so much

March 11, 2021
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Reply from babycentral.co.uk

Thank you for the great feedback!

Rated 3 out of 5 stars

Quick delivery, product not quite right

Quick delivery, no problems at all in that area.

I ordered these bottles to use in hospital with my bottle-fed newborn, but when they arrived I discovered they weren't appropriate for newborns because of the teats on them being too fast-flowing. I did send them back for a full refund, with no problems, but it was a bit inconvenient and it would've been useful to know beforehand that they weren't suitable from birth.

Product itself came well packaged and had it been suitable, I'm sure it would've been great.

March 10, 2021
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Reply from babycentral.co.uk

Hi Alice,

We are sorry that the product was not quite suitable for your needs on this occasion. We will assess the product information on our site to see what we can add. Thank you for the feedback.

Rated 5 out of 5 stars

Excellent service

I have not used the product yet but have heard from other mothers that the maternity Csection briefs are brilliant. I can comment on the quality of the service however, which was fantastic, particularly given Brexit challenges with exports. Would highly recommend Babycentral for online orders.

March 10, 2021
babycentral.co.uk logo

Reply from babycentral.co.uk

Thank you for the great feedback! We hope you like the briefs when you get to use them!

Rated 5 out of 5 stars

Brilliant website

Brilliant website, had exactly what I needed. Best and biggest range of Doctor Brown products that I've been able to find. Products arrived in time too. Couldn't fault it - will definitely use again and would recommend

March 7, 2021
babycentral.co.uk logo

Reply from babycentral.co.uk

Thank you for the great feedback!

Rated 5 out of 5 stars

Really great follow-up Customer service…

Really great follow-up Customer service when I was told at the UPS Access Point that the item had been returned to the store via UPS (it hadn’t).

February 27, 2021
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Reply from babycentral.co.uk

Thank you for the great feedback! We are sorry the UPS information was wrong but we are glad that we could resolve the issue for you :)

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