babyeze.co.uk Reviews 10

The staff were really lovely and gave excellent demonstrations of the different prams and travel systems. They were incredibly knowledgeable and provided great recommendations. As first-time parents, the whole process can feel quite overwhelming, so we really appreciated their support.

The only reason this isn’t a 5-star review is because of our collection experience. We came on a Sunday and unfortunately they were short-staffed, with only one person on the shop floor due to illness. We were the first customers there and were told before we could leave we would need to run through how to use the items again, which was absolutely fine and we understood why.

However, during the demonstration we started receiving a lot of unsolicited parenting advice that wasn’t related to the travel system we had purchased. For example, we were told to make sure if I decided to breastfeed to sit on the edge of the bed so I wouldn’t fall asleep on the baby, to make sure my husband washed his hands before holding the baby after work due to germs and not to let people kiss the baby? These were just some examples of many and I know it was all meant with kindness but it felt excessive and was unrelated to the purpose of the appointment. We could tell the shop assistant was stressed, especially as other customers were coming in and being asked to return later but, had the focus stayed on demonstrating the products we’d bought, I think the whole process would have been much smoother and less stressful for everyone involved. In the end, we were there for an hour and the second group of customers had already returned before our demonstration was even finished let alone even paying for the items. Realistically, it probably could have been wrapped up in around 20/30 minutes maximum. At 34+ weeks pregnant, all I really wanted to do was collect our purchase and get home.

The staff at Babyeze have been extremely helpful in the selection and ordering our travel system and we can't recommend them enough. They gave us practical advice based on our situation in what to look for in a pushchair and detailed the features of the pushchairs they had available, which was much more in-depth than other shops in the same area. They stock a small number of brands that aren't typically at other stores, and we ended up with one we hadn't seen before.

When we picked up our pushchair, we were shown how to assemble and disassemble it, as well as how to maintain the wheels. The car seat and base we ordered from a different manufacturer had some delays and we're not shipped at the same time and the staff were proactive and chased up the order. They were able to get the items sent to us to save us a trip to the shop which was very convenient.

We could not fault their service and range of products, 5 stars!

Ordered a product on August 4th with an expected delivery of 5 working days. Today is September 18th and I've not received my item. I have had 0 updates from Babyeze. I've emailed repeatedly and not received a reply. I've called over 50 times and 90% of the calls have gone to voicemail where I've left my name and number and not received a call back. I've started calling the store despite the order being online and a lady there has tried to help by contacting her colleague but her colleague has not been in contact. Awful company, do not use!

The staff were amazing, made me feel so welcome and helped me navigate through the whole pram options. They were so knowledgeable and I felt very confident in my decision and left with an whole wealth of other information too. Thank you so much.

The ladies in the shop at lakeside were amazing, right through from order to collection. They go above and beyond! Their advice for first time parents is greatly appreciated and we will most definitely be returning.

Thank you!

I love this store and the employees, I browsed this shop at 24 weeks pregnant, they helped me choose the most incredible pram suited to my lifestyle and the best for my baby, my Inglesina pram is amazing!
I have been back to the shop twice since having my baby and every time they have given me advice and support on the pram/car seat and carry cot, how to use it and different features of it, they tell you this when collecting the pram but there’s so much information to remember a refresh is always handy! The staff are always so happy to support and help. From the moment I brought my pram from them I felt so looked after, the support and help carries on even after you have purchased from them. The team go above and beyond to make sure you are satisfied. They have lots of knowledge and experience, they know their stuff! I will always recommend them and will keep returning in the future. They aren’t like any other store just trying to sell you anything.

Visited this shop yesterday with daughter and daughter in law with grandsons in prams one is a year old the other is 8 months old . Was just browsing through shop when one of the ladies who works in shop took it open herself to start spouting advice on how the two babies should be seated in prams . Apparently according to her Iv never heard of this she asked whats the children’s age as according to her


they should not have foot rest up as it affects hips Iv not heard of this there is no mention on nhs website and I myself being a mother of three grown children that had foot rest up on prams none have hip issues. She proceeded to try to adjust my daughter in-laws pram she did ask but made her very upset and uncomfortable we couldn’t get out of there fast enough. If we wanted advice we would ask for it and it was intimidating to jump straight on customer as soon as they walk through door . Won’t ever go in this shop again or recommend it. I appreciate advice but that was to far and as I’m concerned inaccurate great sales techniques I think not

Me and my partner are expecting our first child and the staff we ever so nice and helped to demystify what type of pram we should be looking for as we really didn't have a clue! They were really knowledgeable and took a lot of time to give us demonstrations of different prams. We came based on a friend's recommendation and so glad we did - love to support small businesses like this and the high level of service sealed the deal.

Cannot recommend this shop enough went in as grandparents to look at prams for a new arrival nothing was too much trouble very knowledgeable staff that really took the time to explain the whole range and didn’t make you feel rushed at all thanks for making a daunting task easier will definitely go back for the next grandchild thanks again

Ordered from them a week ago, they have told me the order is in process, have asked for a delivery day …..they don’t reply…….have asked for a refund….no one getting back to me. Filing a claim with my credit card company ……Stick to Amazon……