Jolly Tots Reviews 561

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. People frequently highlight the excellent customer service, noting the team's attentiveness, patience, and willingness to go above and beyond to assist with product choices and demonstrations. Consumers are also very satisfied with the quality and variety of products offered, finding them sturdy, safe, and well-presented. Many appreciate the competitive pricing and great deals, often finding better value than elsewhere. The overall service, from initial inquiries to efficient delivery, is frequently described as excellent, with many recommending the company for its reliable products and outstanding support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Product

People report positive experiences with product, often highlighting the excellent quality, wide variety, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the welcoming, professional, and... See more

Price

Customers express great satisfaction with the pricing, consistently finding competitive and amazing value... See more

Customer service

Reviewers consistently express satisfaction with customer service. Customers frequently highlight the staff's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

The team was extremely responsive and cooperative. I purchased the Joie Aeria bundle, but unfortunately the bedside crib was no longer available. They promptly informed me and offered either an altern... See more

Rated 5 out of 5 stars

Jolly tots made choosing the right pram so easy! And answered every question I had along the way, Was also very accommodating when I ended up changing my mind on which travel system I wanted, they als... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

561 reviews

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Rated 5 out of 5 stars

Outstanding customer services and prices

We visited Jolly Tots on a friend's recommendation as my wife and I are expecting our first baby, and the experience was truly outstanding. From start to finish, the customer service and pricing were excellent.
We were initially served by Kiera, who was incredibly helpful while showing us a range of prams and car seats. She went above and beyond by walking us through all the colour options and guiding us on how to use the pram attachments. She also made sure we were fully informed about the store’s latest offers and deals.
After deciding on the Joie Finiti Flex Travel and Home Bundle, Louise was brilliant in letting us know which items were available immediately and what needed to be ordered. Finally, David handled the payment process with a friendly and helpful attitude, giving us a clear idea of when to come back for collection.
We highly recommend Jolly Tots to anyone searching for newborn and toddler items. Professional, friendly and great value!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have bought the full egg3 travel…

I have bought the full egg3 travel system from jolly tots Birmingham, plus next to me crib and bouncer. David in particular was very helpful and informative and helped myself and my husband a lot as we are first time parents and had a lot of questions! Will highly recommend!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! David and staff were amazing 😍 David knew his knowledge and understanding of every product.., highly recommend!!!!! So happy and excited to come back

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Used jolly tots 8 years ago for my daughter and 8 years on came back for my Neaphew!

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent choice, price and customer service.

Recently visited the Evesham store to purchase a Nipper Wagon. The customer service was excellent. They let us try one in our boot to make sure it fits. There was no pressure to buy. The price was the best around and they even disposed of the excess packaging when we bought it so didn't have to take that home. Win win really!
If anyone wants somewhere to look at a variety of products this is the place to go.

April 25, 2026
Rated 5 out of 5 stars

Staff were all very friendly and…

Staff were all very friendly and helpful. Kira sorted me out with a double buggy, bath, play mat and mattress. Nothing is ever too much trouble. I have been coming here for over 25 years and they have always been very helpful with what i have needed.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Harvey for such a…

I’d like to thank Harvey for such a great experience from start to finish. I purchased a bundle of Nuna pushchair items, and everything was exactly as described at a great price. Delivery was quick and well organised, with everything arriving safely and on time. Communication was prompt, friendly, and very helpful throughout, which made the process easy and stress-free. It’s clear Harvey genuinely cares about his customers. I wouldn’t hesitate to recommend him to anyone.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

David helped me out with choosing our…

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different company and shop), David made the experience this time round much more relaxed and comfortable. I didn’t feel pressured into buying the first system I looked at. I went back the next day after having a think and brought the system.

Recommend David for help at Jolly Tots.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Staff were very welcoming and professional. Excellent customer service and great products. Brought a stroller for an amazing price, thank you!!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My family have used Jolly Tots many times over the years and have always had fantastic service and items. We seen David in the Birmingham store today and he was very helpful. Thank you David and Jolly Tots.

April 27, 2026
Unprompted review

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