Jolly Tots Reviews 576

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience comfortable and pressure-free. People frequently highlight the excellent quality of the products, noting their sturdiness, safety, and beautiful design, with a wide range of options to suit various needs and budgets. The customer service is often described as fast, efficient, and professional, with many appreciating the personalized approach and the staff's willingness to go above and beyond. Reviewers also commend the competitive and reasonable pricing, often finding better value than other retailers.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the staff for being welcoming,... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the wide range and high... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more

Rated 5 out of 5 stars

A 5 star review for Jolly Tots and in particular, David! The staff are always very helpful. We have virtually purchased nearly all of our things for our little one from this great family run business,... See more

Rated 5 out of 5 stars

I cannot tell you how helpful and informative Tom was. It was really refreshing to go somewhere and someone know what they are talking about. Not just this but what a lovely , personable person he was... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

David helped me and my partner today,

David helped me and my partner today,
Warm welcome in store we walked in needing everything for our first child.
Plenty of advice and demos on things we liked.
Easy transaction over all great service
Will be first choice shop for anything else we need.
Thank you

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

We visited today as we was recommended…

We visited today as we was recommended this place by a friend. We was greeted as soon as we entered and stumbled across a pram which we really liked. David was super helpful in showing us what was included in the bundle and showing us the inns and outs of the pram. We ended up choosing the pram bundle and added on the extra car seat and isofix. We was really happy with all the help we got with choosing our pram and would recommend this place to everyone. Thanks again for all your help.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Jolly tots in our opinion is the best…

Jolly tots in our opinion is the best baby store, we were made to feel very welcome, staff are friendly and approachable. Prices were competitive and the deals were of amazing value. The staff took the time to show you how the pushchair works and how everything fits together. Louise who processed our order was lovely and very helpful. Closer to our due date we will definitely be back to jolly tots!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing knowledge and friendly staff

I was struggling with which travel stroller to purchase. I came down to a few strollers and asked Jolly Tots through TikTok how they compare. The staff were knowledgeable and gave me the information I needed to make my decision.
The stroller arrived in two days, packed safely and with everything inside.
I would 100% repurchase with Jolly Tots again as I know they are reliable and friendly!
Thank you

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
Staff are super friendly, have loads of knowledge and more than happy to help with everything.
I have brought everything here from cots to pushchairs to accessories and will always recommend to others!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service really welcoming and friendly, great selection to choose from and the staff were really knowledgeable.
Excellent prices aswell you can save a lot compared to online, HIGHLY recommend!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Car seats

Went in store today to find some new car seats for our growing family to fit in our car, we had some help off a man who worked there named David who really helped us decide wha was going to be best for our situation, absolutely fantastic customer service

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fast responses, informative answers to all my questions and honestly smooth payment and delivery. Also great offers- cheaper than high street retailers alongside longer Guarantee.

Thank you.

March 26, 2026
Rated 5 out of 5 stars

Served by David

Served by David, absolutely amazing service. Sorted us a wicked price on absolutely everything we needed for a new born and also chucked in some freebies!

Thanks David

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much to Keira for helping…

Thank you so much to Keira for helping me and my partner choose a double buggy for our daughters. Super helpful and very professional. Thank you so much!

April 12, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you so much for such a lovely review ❤️

Rated 5 out of 5 stars

Amazing store!

Great customer service and knowledge on products. Have brought numerous product from Jollytots and have been exceptionally happy with each of them.

April 12, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you 🙏

Rated 5 out of 5 stars

Louise went out her way to ensure I…

Louise went out her way to ensure I could get fast delivery. Brilliant shop and the ex display they have in is always bargains.

April 9, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such a lovely review. Louise is great ❤️

Rated 5 out of 5 stars

Amazing service and huge choice

What an amazing shop and staff! Cant thank Rachel enough for all her help in choosing a baby bouncer for my grandchild. I had help getting the items I bought into the car and can’t recommend this shop and the staff enough. There is a huge choice and range of products and will definitely be returning. Fantastic prices too.

April 8, 2026
Unprompted review
Jolly Tots logo

Reply from Jolly Tots

Thank you for such kind words 🙏

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