Jolly Tots Reviews 574

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and friendly demeanor, making the shopping experience pleasant and stress-free. Many people appreciate the personalized service and the absence of pressure to buy. Consumers frequently highlight the excellent quality of the products, including prams, travel systems, and nursery items, noting their sturdiness and good design. The pricing is also a significant positive, with many finding the items to be very affordable and offering great value compared to other retailers. The customer service is repeatedly described as fast, efficient, and professional, with staff going above and beyond to assist with queries and provide detailed demonstrations.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Many reviewers praise the staff for being... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide variety and excellent... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the staff's... See more

Price

Clients share positive opinions on price, consistently highlighting competitive pricing, great value, and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the staff for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different com... See more

Rated 5 out of 5 stars

Great service from the door to payment , helpful suggestions and support to meet our needs and wants for our baby girl Thank you Kayleigh for being so helpful we have our pushchair and nursery set s... See more

Rated 5 out of 5 stars

We had a amazing experience today at jolly tots. There are lots of options to choose from. The customer service was great. Bought an amazing bundle with the help of David. Got suggested the most affor... See more


Company details

  1. Baby Store

Written by the company

Jolly Tots stock a massive range of products for you and your baby. We offer fast delivery throughout the UK and click and collect from our store in Birmingham. Proudly independent for over 30 years. Why shop anywhere else? Please inbox us if you would like us to try to price match a competitors offer. Follow us on the socials for amazing clearance deals, live demonstrations and fantastic giveaways


Contact info

4.9

Excellent

TrustScore 5 out of 5

574 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent choice, price and customer service.

Recently visited the Evesham store to purchase a Nipper Wagon. The customer service was excellent. They let us try one in our boot to make sure it fits. There was no pressure to buy. The price was the best around and they even disposed of the excess packaging when we bought it so didn't have to take that home. Win win really!
If anyone wants somewhere to look at a variety of products this is the place to go.

April 25, 2026
Rated 5 out of 5 stars

Staff were all very friendly and…

Staff were all very friendly and helpful. Kira sorted me out with a double buggy, bath, play mat and mattress. Nothing is ever too much trouble. I have been coming here for over 25 years and they have always been very helpful with what i have needed.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Harvey for such a…

I’d like to thank Harvey for such a great experience from start to finish. I purchased a bundle of Nuna pushchair items, and everything was exactly as described at a great price. Delivery was quick and well organised, with everything arriving safely and on time. Communication was prompt, friendly, and very helpful throughout, which made the process easy and stress-free. It’s clear Harvey genuinely cares about his customers. I wouldn’t hesitate to recommend him to anyone.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

David helped me out with choosing our…

David helped me out with choosing our travel system - the Joie Finiti Bundle. He was such great help. This is my second travel system and I was completely unhappy with my first (from a different company and shop), David made the experience this time round much more relaxed and comfortable. I didn’t feel pressured into buying the first system I looked at. I went back the next day after having a think and brought the system.

Recommend David for help at Jolly Tots.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Staff were very welcoming and professional. Excellent customer service and great products. Brought a stroller for an amazing price, thank you!!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My family have used Jolly Tots many times over the years and have always had fantastic service and items. We seen David in the Birmingham store today and he was very helpful. Thank you David and Jolly Tots.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was so impressed by the service…

I was so impressed by the service received from Tom today at the Evesham store. He explained everything so well, was happy to discuss different options and price ranges, and was honestly so helpful. We walked away very happy with our purchase!
The price range here is also really good. I’d recommend to any new mums

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much

Everytime I come to jolly tots be an emergency and need something or I’m just having my usual baby browse for new finds they have got me sorted especially would like to thank David he makes me feel warm and welcomed and is just overall so resourceful and so helpful I couldn’t thank him enough.
Guys keep up the good work absolutely smashing it and I highly recommend you to all the mamas I know
Thank you once again
Laila x

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

David helped me and my partner today,

David helped me and my partner today,
Warm welcome in store we walked in needing everything for our first child.
Plenty of advice and demos on things we liked.
Easy transaction over all great service
Will be first choice shop for anything else we need.
Thank you

April 20, 2026
Unprompted review

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