Babylicious Reviews 65

Bought a bugaboo parasol, said 10-14 days delivery. After 3 weeks I tried to contact them, no answer so left a message to ring me back. No response. Rung again and spoke to somebody who wasn't particular apologetic but rather said actually it meant 10-14 working days, however this was over a month now so that still didn't calculate. Assured me it would be delivered within the following 2 days. Well that was over a week ago now. Tried ringing again, no answer. So I've paid for a product I haven't received. Paid £5 delivery on an item that hasn't been delivered and the first contact they have sent me is asking for feedback on my experience. Would not recommend.

Absolutely shocking service. Im not one to srite reviews but my experience with the company has actually given me a reason to, to warn others of how bad they can be.

Ordered an 'instock' item at the end of April, was informed of up to 15days delivery which i was happy with, transaction was easy, fast and money removed from my account within the day. So far so good. Got a login to watch the progress of my order which was nice and low and behold, my order was 'processing'.............and thats was it.

I checked on a weekly basis on my order, week one 'processing'. Week two 'processing'.
Now after the lack of any new information week 3/4, which is mid May i figure (half a month and a bit later), give them a quick email. Simple quick email which i kept a record of, pretty much, 'any idea where my package is'. A week went by, no email.
So went old school, picked up the phone on my lunch break, rang them, no answer, figured maybe they are on their lunch break too. So rang them an hour or so later, still no answer.
Repeated the following day, nothing.

Now ill honest, i got a tad pissed off with the lack of contact and the 'processing' was giving zero information and was very tempted to contact paypal and get them involved as money had been removed and seemed to be for zero reward for it.
Sanity prevailed and i sent a follow up email, alot more detail, thought and a few references to me contacting paypal. To my surprise, a reply. On the 19th of May.
But no apology, no recognition to the delay in replying, answering the phones or any actual conversation or satisfactory information. It was as generic as possible, paragraph one (1 line) saying thank you for my email, grammar errors and repeating itself in strange places reflecting its copy and pasted nature.
Then a second and final two line paragraph stating id have the item by the end of the week. WOOHOO, progress.....
or so i thought.

End of the week, nothing.

So phone calls ensue, my attempts fail, but my partner persists, she finally gets through to some part timer (who wasnt too helpful but any contact is helpful at this point) who enlightened me to how the company goes about some of its business.
Its 'INSTOCK' items, arnt always in stock, they order them from other companies on an as needed basis, this process can take up to two weeks turn around because Babylicious is a middle man for some items, even more if the item is on back order. But to Babylicious this isnt known till Babylicious process my order, take your money and contact the supplier to
make the order (i was told by the lady my item was back order till around the 26th, so to clarify, reply on the 19th, told id get it on the 23rd, but its on back order till the following week).
Then she says, she cant help anymore, there is nothing she can do on a bank holiday, which was fair enough. But my item will be with me soon.
Now i turn detective as i want to confirmed this by making my own enquiries with the maker of my item and a few other retailers of the product, all enquiries led to near identical 'we are sorry, but your item is currently on back order and has been for awhile, we expect it to be available from the 26th, sent out on the 27th with two to three day delivery dependant on when your order, who i order from and what class of delivery taken'.
So every company i contacted, even the maker of the product was open to the fact it was not available and unless it was actually in stock, the possibility of getting one was remote.

So, i wait till after the bank holiday. I finally get a text from a delivery company, package delivery due on the 28th. YAY!!!!
The 28th arrives, another text, 'sorry, your Babylicious package hasnt been received' now down to either Babylicious or the courier, i cant comment. But i made the decision to contact paypal on friday and ask them to get the process of refunding my money. I told Babylicious this is what i would do as it was well over their delivery schedule and also the thought of a company taking my money and simply expecting me to go away and wait with no info as to any issues is again, not a good way to do business.

The day of the 30th, paypal D-day, i get a text, package on route to the delivery address.
5 weeks and finally it arrives.

I know its only a month and a week and frankly, mistakes happen, but to have zero info or any form of contact letting me know the situation before my own persistent attempts at contact is appalling in my eyes, then to send a more than obvious generic copy/paste email lying to me about an item they never even had in stock is not going to make me go away.

I understand that unless you have a large storage area, keeping everything listed in stock isnt possible. I also understand listing items as instock even when they technically arent in YOUR stock, is a good way to generate business but running the risk of running into back orders does facilitate a need to keep customers effected in the loop, NOT to simple ignore them until they get persistant and spoon feed them lies on a copy and paste template.

I do not recommend Babylicious, they will never get back my confidence as a consumer enough for me to use them again and i will not recommend them.
To anyone that does use them, as they do stock (will it says 'instock') items that others do not (my item was 'out of stock' in stores and on every other site i could find, which is why i made my order with Babylicious when i say the 'instock' panel), use PAYPAL as they can help get money back if you get into a situation like me and any emails or communications sent, keep a record of them.

Whatever you are looking for baby and children wise, have a look at the babylicious website. They have a great range of products and more importantly, friendly and helpful staff who will do all they can to help. We went to their shop to pick up a wardrobe and were so impressed. Would definitely recommend!!!