Babylist Reviews 60

The absolute worst! Do not order from them. I ordered a breast pump using my insurance, which took an ungodly amount of time to process and finally ship out to me. And then the kicker, they email me 6 months later saying that my insurance isn’t going to cover it. Oh and here’s a bill. 1) I had insurance coverage 2) they refuse to do anything to actually rectify the situation and just sent a bill saying ‘contact insurance and you can pay us back in $20 increments if you want’. Swell. Great solution. I no longer have that insurance and you ‘surprise billed me’which is illegal in the state I live in. They are the worst. Do NOT order 1 single product from them. Way over priced, takes way too long to get your items, and overall just terrible customer service.

This company uses third party sourcing, does not know inventory, and cannot meet its delivery timeframes. Ordered 4 items, only 1 item shipped after 2 weeks. Remaining items have yet to be shipped. After contacting them, was told the remaining items were from different warehouses. Received a notice 2 additional items were shipped but tracking said the shipper still hadn’t received anything from Babylist. And other item was being prepared for shipment. Still waiting….

Horrible company. Ordered an item in stock and weeks later says they no longer have said item and it won’t be back in stock for months - doesn’t try to make it right by making up for their mistake, instead they just tell you to cancel and order something else. No discount or compensation for totally wasting your time and failing to communicate. Doesn’t care about customer service. Forget trying to get a pump through them. Will tell your doctor to fax the form, then when they do, they’ll send you a bunch of emails saying you need to email it instead. They waste new and busy moms’ time and do not care if you’re happy or not.

Find another company.l just got home,and their delivery driver was blocking my driveway.I tooted once,but he didn't care,and made me wait while he delivered.I said something to him,and he screamed at me and spit on my car.Great company,great employees.....and you can't call them.

I’m terribly disappointed that this was the registry chosen for a baby shower I was recently invited to. I accessed the registry just fine and selected my gift that I purchased through Amazon and had shipped to me without issue. This is where everything went downhill. Babylist asked me to include the purchase order number. I chose not to include that. They asked me to verify where I purchased the item. Ifi didn’t complete this info they wouldn’t mark the gift as purchased from the registry. They asked me for my address so that the recipient can send a card (unnecessary). I’d finally had enough when I agreed to completes feedback form and they asked me if I WAS planning to have a baby! This is WAY overstepping for info requests. I would never recommend this registry to anyone.

A month ago, I purchased a $1200 stroller for my DIL. It was listed as an item that several people could contribute to because it was expensive but I paid the whole amount. I did this with another DIL when she had her baby but with a different company. Babylist WILL NOT SHIP THE STROLLER but says that my DIL needs to go into her account, locate the 'credit' and choose what to buy. Absolutely insane!

It’s been two weeks since I placed my order with no status updates regarding shipping date or est delivery date. They will not allow me to cancel order for refund.

This company is a proverbial joke, as evidenced by all of the one star reviews. I wanted to change the shipping address of the item I purchased, before they even shipped it, and I was told it wasn't possible. I double checked online, and the package was literally sitting in their warehouse. They have a huge leadership problem - it's obvious. In addition, to no phone support, it's almost impossible to find the chat button on their website - I would bet that this move is intentional! I

I was charged for items that were never in my cart! I changed my mind on purchasing anything from them but somehow they were able to charge me anyway. I disputed the charge but was unsuccessful. Never given the opportunately to return unwanted items because they were not delivered to me. Never use or buy anything from this company. Customer service is horrible, you can't talk to a live person, only virtual chat that gets you nowhere!

I am really upset. I received a text saying my gift to my daughter was delivered 1/23/24 but the gift was no where in sight. We looked on website that advised you to check with neighbors and allow more time. This is an unacceptable practice. Now they have requested I allow 5 more business days from 1/23/25. I will update my review on 1/30/25.

Worst experience they will try to keep all the funds people give you ! Most of their items can’t not be purchased with your own funds ! It’s a night mare

I’m so frustrated, I created a Babylist profile so that everyone could go to one place for my other THREE registries. I added everything I needed and wanted. But Babylist insists on promoting their gift cards! Do not buy their gift cards! Anyway I kept trying to figure out how to remove the item, couldn’t. So anyway a family member decided to purchase a Babylist gift card for $200. At first I was super excited but that quickly ended. I CAN’T PURCHASE ANYTHING OFF OF ANY OF MY THREE REGISTRIES!! I have to purchase ONLY from the Babylist shop!
Not only is the shop Bull— the prices of items are dumb high/expensive they had nothing I wanted or needed and I can’t even purchase a gift card for visa or any other place at all. So now I’m stuck with this $200 useless gift card that is not returnable or transferable, I completely livid and pissed off! Of course I emailed the company right away-can’t wait to see what they come up with

I ordered items specifically that said they would be delivered before the date of the baby shower. I ordered them well in advance. The one order had about 10 items on it and the second order had two items on it. None of them were delivered prior to the baby shower. It was difficult to contact anyone. Once I did contact someone through the Live chat they were not very helpful and didn’t seem to care. I am understanding to certain point that things happen. I left myself more than enough time for my items to be delivered. It was a little embarrassing, going to the baby shower and looking at the display, wondering where my items were.

Avoid getting your pump through Babylist! This is my third pregnancy, and I’ve previously gotten pumps through Aeroflow and 1 Natural Way. This time, only Babylist had the pump I wanted, so I had no choice but to order from them. The entire process was incredibly frustrating.

When I placed my order, they asked for my OB’s information and claimed they would handle getting the prescription. However, that wasn’t true. After placing the order, they emailed me and told me I needed to obtain the prescription myself. While it’s not a big deal to get it from my OB, why say they’d do it if they won’t?

Then came the long wait for insurance validation. With 1 Natural Way and Aeroflow, it only took 1–2 days to validate my insurance, and I received my pump within about 10 days total. Babylist, on the other hand, took five days just to validate my insurance. Now, a week after validation, my pump still hasn’t shipped. They said once it ships, delivery will take another 5–10 business days.

My due date is approaching, and I don’t think the pump will arrive in time. I’ll likely have to use my old one. If you’re considering ordering a pump through Babylist, be warned: they are incredibly slow and inefficient.

Was not able to contact a person to discuss tracking. There is no way to talk to a person on the phone. It took one minute to place an order and after 60 minutes still not able to talk to someone.

TERRIBLE!!!!! If I could rate no stars I would! I have told everyone already not to use that registry and infect use my other ones! They are a scam and steal money! Never received packages! They have no customer service options other than chat bots and email!!! Terrible! Terrible! Terrible! Will never use again for even looking!

Ridiculously overpriced. They hide prices from Amazon or they advertise prices from Amazon as more expensive, but in fact Amazon beats their prices if not match almost always.

Terrible customer service. Takes several weeks to ship items. Tracking items is terrible. All their products have a terrible mark up. The list goes on

Do not use this service!!! They do not have a phone number that works for customer service and they do not respond to emails. There
Is no communication between them and the customer. They are also more expensive than most websites. In addition, you cannot track anything unless you get another app? Why can I track purchase on all other websites.
Please do not use!!!!!

Order placed over two weeks ago and it still has not shipped. When I try to get in touch with customer service (an oxymoron), all I get are bots that say they can't answer that question. Never a live person.