We purchased a 2nd hand Babymore Eva Cot but some key parts were missing including the drawer. Contacted Babymore directly. Debbi responded straight away and arranged for the missing parts to be dispa... See more
Company replied
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See what reviewers are saying
Don’t order if you live in a flat! My 30kg cot was left downstairs to collect, even though my building has a spacious lift. Street drop off is part of Babymore’s delivery conditions, I wish I kn... See more
Company replied
Purchased a Freya nursing chair - really poor quality materials, seat pad sank and material sagged after just a couple of weeks use. Customer service not helpful at all. Sent replacement parts tha... See more
Company replied
The air glide crib has been a game changer when it comes to our baby’s sleep, he settles so much better than a traditional Moses basket, or next to me which was much too big for a newborn. When we req... See more
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Company details
About Babymore
Written by the company
Shop Cribs
Shop Cot Beds
Shop Nursing Chairs
Shop Nursery Room Sets
Shop Pushchairs
Shop Car Seats
Shop Mattress
Babymore, a renowned nursery brand and leading supplier of baby products. Our vision is to create unique, stylish designs that are expertly crafted with the utmost care to help families start their new journey together.
With changes in lifestyle, technology, safety and fashion, Babymore products meet the diverse needs of parents seeking convenience, style and value.
Designed in the UK, through research and our own invaluable experience as parents, Babymore offers a wide range of innovative award-winning products, from cribs, cots, cot beds, nursery furniture and complete room sets, to pushchairs and car seats.
The Babymore collection embraces traditional timeless designs as well as the latest trends so that whatever your requirements, we have everything you need for your precious bundle from birth and beyond!
Contact info
United Kingdom
- 02034755588
- customerservices@babymore.co.uk
- babymore.co.uk
3.9
Great
153 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Babymore
Thank you for your feedback!
Very quick delivery all received as per…
Very quick delivery all received as per our order
March 11, 2024
Reply from Babymore
We're glad to hear about your experience!
Outstanding customer service
We purchased the Travel System which we would highly recommend, however where Babymore excels more than most companies is the excellent customer service. We had misplace an attachment to our Pram and reached out to Babymore for assistance. They promptly sourced the item and responded to us so that we could replace it extremely quickly.
Thank you Peter
March 1, 2024
Unprompted review
Reply from Babymore
Thank you for your feedback!
Excellent product and customer service
I bought an Aston drop side cot from Babymore. There was a slight problem with product on delivery. I spoke to Debbi from Customer Services. I must say that she was excellent. She ensured the matter was put right immediately without any fuss. She kept me informed constantly and hurried a replacement through. Can fully recommend. Thank you Debbi and Babymore. Lovely cot.
February 16, 2024
Unprompted review
Reply from Babymore
Thank you for your kind words! We're really pleased to hear that you had a great experience with our Customer Service, especially Debbi. If there's anything else we can help you with, feel free to reach out.
Great communication and swift delivery
Great communication and swift delivery!
Would certainly use again
January 2, 2024
Reply from Babymore
We're really happy to hear that you're satisfied with our customer service and delivery time. Thank you for sharing your experience with us!
Delivered on time
Delivered on time, easy to assemble, a present for the granddaughter who loves the chair
January 21, 2024
Reply from Babymore
Thank you for your review! We're delighted to hear the chair was delivered on time, easy to assemble, and most importantly, a hit with your granddaughter. If there's anything else we can assist you with, feel free to reach out.
Easy to order and really fast delivery
January 12, 2024
Reply from Babymore
Thank you for your positive feedback!
Purchase the nursing rocking chair
Purchase the nursing rocking chair - extremely comfortable, my wife uses it all the time to feed our new born. Should have purchased the foot stool as well as looks like they don’t sell that separately - get them together as a bundle. All in all a great nursing chair for mums.
December 15, 2023
Reply from Babymore
Thank you for choosing our nursing rocking chair! We're delighted to hear it provides extreme comfort for your wife during feedings. We appreciate your support!
Let down by competitor, best thing ever!
I am restricted on space so needed a Petite cot from a reliable place which would be not only functional, but safe for my newborn baby. I narrowed it down to a possible 2 cots, 1 from a competitor and 1 from Babymore. I decided to go with the more expensive competitor only because they were a well known company who I’d purchased from before as opposed to BM who had never heard of. Needless to say my due date was fast approaching (19/12) and the competitor cot never arrived as the order was cancelled due to lack of stock so I was stuck. I therefore took a chance and purchased the BM cot and mattress (which had gone up in price after Black Friday) and i must say, it was the best purchase of my pregnancy. The cot is just a dream, the mattress is perfect and complies with all UK/EU standards, delivery was brilliant, it arrived within 3 working days and the set up was done in minutes - plus it fits in the allotted space perfectly and my daughter is very comfortable in it. Brilliant buy, don’t hesitate!!
December 11, 2023
Reply from Babymore
Thank you for sharing your experience! We're delighted to hear that our cot exceeded your expectations and provided the perfect solution. We're sorry to hear about your initial setback but are thrilled to have been the best purchase of your pregnancy. If you have any more needs or questions, feel free to reach out. Wishing you and your daughter all the best!
It was supposed to be a drop-side cot
It was supposed to be a drop-side cot, but the side can’t drop after we assembled it. We tried a few times and it looks very fragile so we stopped trying. Stupid design.
December 15, 2023
Reply from Babymore
Hello Cathy,
We're really sorry to hear about your experience, but it appears that we haven't received any direct communication from you. Our drop-side mechanism is designed to function smoothly when assembled and used correctly. Please reach out to us directly so we can work together to ensure the best possible experience with our product. Your satisfaction is our priority.
*Update - We've noticed on the video supplied by you, that the cot was not being used as designed. The mechanism requires a simple two-step process: push in with your leg and then lift the panel to drop it down. The push itself will not cause the dropside to drop. Since providing you with this guidance, we haven’t heard back from you. We hope this resolves the issue and we would be grateful for your consideration in updating the review so it is in line with the circumstances.
We put up our cot over the weekend and…
We put up our cot over the weekend and we love it! It's very stylish and the drop side will be so useful. We can't wait until our baby is big enough to use it but in the meantime our nursery is complete!
December 18, 2023
Unprompted review
Reply from Babymore
That's fantastic to hear! We're thrilled you love the cot and find it stylish. Wishing you a wonderful journey as you prepare for your little one. If you have any more questions or need assistance, feel free to reach out.
Stella sleigh drop side cot
I had a problem with the order delivery which was partly my fault. Peter at Babymore was incredibly courteous and helpful, and persistent in helping to get things sorted out. Not only was the customer service good but, most importantly, we are delighted with the cot. It is just as stunning as we hoped. We particularly needed the drop sides to make it easier to lift out the baby.
Happy customers!
July 30, 2023
Unprompted review
Reply from Babymore
Thank you for your understanding, and we're glad Peter could assist you efficiently and that you are pleased with the Stella sleigh drop side cot. If you have any more questions or need further assistance, feel free to reach out. Happy parenting!
Reply from Babymore
Thank you for your feedback!
Problem resolved efficiently -happy with the services
Babymore Eva Sleigh cot is so beautiful. Sturdy and smooth with a very useful drawer to store few essential baby items too. The side slides down to settle baby easily. I bought this for my grandson holiday visit as the price is so reasonable. I bought a wrong size mattress nonetheless and so purchased a new one to fit. Babymore offered swift delivery as it was so close to my grand baby visit. Got it and feel so happy about this. Babymore is offered me a refund for the wrong size without hassle. Babymore products can be found on Amazon trade platform and so you get double reassurance for your consumer rights. I am very happy with the service after all. Would recommend Babymore to anyone.
December 5, 2023
Reply from Babymore
We're delighted to hear that the issue was resolved efficiently, and you're happy with our services. It's wonderful to know you find our Babymore Eva Sleigh cot beautiful and functional. Thank you for recommending us, and we appreciate your positive feedback!
Reply from Babymore
Thank you! We're thrilled you love our product and had a smooth experience with delivery and assembly. We appreciate your feedback and look forward to serving you again.
Very friendly staff who sorted an issue…
Very friendly staff who sorted an issue out with our pram and quick to pick up the telephone. Very generous and helpful, and even going the extra mile.
December 1, 2023
Unprompted review
Reply from Babymore
Thank you so much for your positive feedback! We're thrilled to hear that you found our staff friendly and helpful. Going the extra mile is what we aim for. If you ever need further assistance, feel free to reach out.
Excellent quality
Delivered on time and a beautifully made cot/bed, really excellent quality and a good price.
October 24, 2023
Reply from Babymore
Thank you for your feedback! It's wonderful to know you found the cot bed beautifully made and at a good price. If there's anything else we can assist you with, feel free to reach out.
I canceled order and i didn't get my…
I canceled order and i didn't get my money back.
October 2, 2023
Reply from Babymore
Dear Dragan, thank you for the review, our apologies for the issue you've experienced, and all the confusion. You informed us the Klarna refunded your order, upon further checking, your order was refunded on 21st Oct, please do check with Klarna, if the funding has not be processed.
Kind regards,
Babymore
Great product and fast delivery
September 25, 2023
Reply from Babymore
Thank you for your feedback! We're really glad to hear that you're happy with our product and delivery service.
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