Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
Company replied
I religiously buy Mori pj’s and sleeping bags which are by far the best, most soft and cosy wear I ever bought for my little one. When I experience a delivery issue (due to local delivery provider) I... See more
Company replied
Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Did not send what I paid for
Did not send what I paid for. First, a nightmare ordering. Could not correct the delivery address. The shipping company had a mix-up as well. Went to the wrong State. Finally came today in an envelope, no gift box for the $14.95 extra. I have canceled the credit card payment. The customer service is awful.
October 14, 2025
Unprompted review
Reply from MORI
Dear Harry,
Thank you again for your thoughtful follow-up and for taking the time to return the item, we truly appreciate your care and promptness.
We’re very sorry the experience didn’t reflect the ease and joy we aim to deliver. From the delivery mix-up to the missing gift box, we understand how frustrating this must have felt, and we’re grateful you gave us the chance to make things right.
Our team has now logged the return and issued your refund. You’ll receive confirmation shortly via email, and we hope this brings some peace of mind.
We’re always learning from feedback like yours, and we’re committed to making every experience better than the last.
Warmest wishes,
The Mori Customer Care Team
Jellycat Bashful Bunnies actually in stock!!!
The only company online with stock of the particular Jellycat I needed, lightning fast service and also super fast communication from Kay at their customer services, would highly recommend this amazing company. Thank you!
October 10, 2025
Unprompted review
Reply from MORI
Hi Mummy Blackburn,
What a joy to read your review, thank you so much for your kind words!
We know how elusive those Bashful Bunnies can be, so we’re thrilled we had just the one you needed in stock. And Kay will be absolutely delighted to hear she made your experience a smooth and speedy one.
It means the world to us that you’d recommend MORI, and we’re so glad we could help make your Jellycat hunt a success.
Wishing you and your little one many cuddly adventures ahead.
Warmest wishes, The MORI Team
Really excellent customer service
Really excellent customer service. Very fast response and resolution, even when the issue isn’t their fault. Mori clothes are such good quality, that I don’t buy any other sleep suits for my son
October 9, 2025
Unprompted review
Reply from MORI
Hi Kate,
Thank you so much for your thoughtful words. We’re genuinely touched that you trust MORI sleep suits for your little one, what a compliment to know they’re the only ones you choose.
It means a lot that our customer care team could support you quickly and clearly. That kind of feedback fuels everything we do.
Wishing you and your son many cosy, peaceful nights ahead.
Warmest wishes, The MORI Team
MORI is such a wonderful company!
MORI is such a wonderful company & their customer service is outstanding. MORI PJs have been my absolute favorite for my baby (organic materials and so soft). I always gift MORI PJs to friends that have new babies too! Their customer service team helped me resolve an issue when one gift was returned mistakenly by the delivery carrier. Love this company!
October 9, 2025
Unprompted review
Reply from MORI
Hi Erica,
Thank you so much for your beautiful words, they truly warmed our hearts. We’re thrilled to hear that MORI PJs have become a favourite for your little one, and even more touched that you choose them as gifts for new arrivals. That kind of trust means everything to us.
We’re also so glad our customer care team could step in and resolve the delivery hiccup quickly. It’s always our goal to make things right, especially when gifting is involved.
Thank you again for being such a thoughtful part of the MORI family.
Warmest wishes, The MORI Team
Great service and trusted company
Great service and trusted company, website is easy to use and the products came quickly.
I actually had an issue with one of the items ordered - the outer packaging was slightly damaged such that I wasn't able to gift it. I followed the online exchange process and also reached out to the team to see if they could help expedite the replacement. To my very pleasant surprise, the team got back very quickly and arranged expedited processing and delivery to ensure that I received the replacement at the soonest.
The quality of service, and especially when I needed help with my order, was excellent. Really pleased!
October 7, 2025
Unprompted review
Reply from MORI
Hi May,
Thank you so much for your thoughtful review, and for giving us the chance to make things right when your order didn’t arrive quite as expected.
We’re really sorry the packaging wasn’t gift-ready the first time around. That’s not the kind of detail we ever want to miss, especially when something is meant to be shared with love. We’re so glad our team could step in quickly and get the replacement to you in time, it means a lot to know that the service felt supportive when it mattered most.
Your kind words about our team and your trust in us truly mean the world. We’ll keep striving to make every experience as smooth and joyful as your final delivery.
Warmest wishes, The MORI Care Team
Item I ordered went out of stock and…
Item I ordered went out of stock and the replacement item offered was then also out of stock. It took 4 back and forth emails to get a refund for the item instead of a replacement I didn’t want. Took way too much time, if I didn’t love the pyjamas I would’ve just canceled the whole order based on the interaction
October 2, 2025
Unprompted review
Reply from MORI
Hi Lauren,
We’re so sorry for the experience you had, and truly grateful you took the time to share it. You deserved a smoother, more thoughtful resolution, and we regret that it took multiple emails and far too much of your time to get there.
We completely understand how frustrating it must have been to see your original item go out of stock, only to have the replacement unavailable too. That’s not the kind of care or clarity we aim to deliver, and we’re taking your feedback seriously to improve how we handle stock updates and refund requests going forward.
The fact that you still love our pyjamas means the world to us, and we’re sorry that the service didn’t match the softness you’ve come to expect. Thank you for sticking with us, even when we didn’t get it right.
Warmest wishes, The MORI Care Team
Poor customer ordering experience
Unfortunately, this review will echo comments made by another customer regarding poor customer service. I was unable to change the delivery address for a gift even though I had realised within minutes of submitting the order. There is no means of speaking to anybody in real time. The ‘live’ button is a euphemism and there is no recorded telephone number for this company. The quoted response times for live chats are two working days so issues which could be remedied very quickly with a telephone customer services are dealt with by email. I am waiting on an order which I placed on Sunday to arrive at its destination, but the status is showing ready for delivery not out for delivery some five days later. The eventual quality of the goods may turn out to be good however I am deterred from ordering from this company ever again due to its poor levels of fulfilment x
September 28, 2025
Unprompted review
Reply from MORI
Dear Jan,
Thank you so much for taking the time to share your experience—and I’m truly sorry for the frustration and disappointment this has caused.
We’ve looked into your order and can confirm that our team was able to successfully update the delivery address, and according to tracking information, your parcel was delivered on Friday, 3rd October.
That said, we completely understand that the process didn’t feel as responsive or reassuring as it should have—especially when gifting is involved. We’re actively working to improve our support channels and fulfilment timelines, and your feedback is incredibly valuable in helping us do better.
We’re so sorry again for the stress this caused, and we hope the gift still brought a little joy to its recipient. If there’s anything more we can do to help, we’re always here.
Warm wishes, The MORI Team
An excellent store for both online and…
An excellent store for both online and in-store shopping; they really care about their customers and are extremely reliable. Highly recommended!
September 30, 2025
Unprompted review
Reply from MORI
Hi Moe,
Thank you so much for your kind words — we’re absolutely delighted to hear that your experience with us, both online and in-store, has felt thoughtful and reliable. Caring for our customers is at the heart of everything we do, and it means the world to know that came through.
We’re so grateful for your recommendation — and we look forward to welcoming you back whenever you need us.
Warmest wishes, The MORI Team
Fabulous fast proactive customer…
Fabulous fast proactive customer service from this lovely company.
September 30, 2025
Unprompted review
Reply from MORI
Hi Jane,
Your kind words truly made our day — thank you for taking the time to share such lovely feedback. We’re so glad we could support you quickly and proactively, and it means the world to know you felt cared for.
If there’s ever anything more we can do, we’re just a message away.
Warmest wishes, The MORI Care Team
Great products and great customer…
Great products and great customer service. I’ve placed many orders with them and twice had minor issues (a broken zipper and a discount that wasn’t working on the website) and both times their team resolved my issues quickly and kindly.
September 29, 2025
Unprompted review
Reply from MORI
Hi Kristen,
We’re so grateful for your continued support — and truly appreciate you taking the time to share such thoughtful feedback. It means the world to know you’ve had consistently positive experiences with us, even when things didn’t go quite to plan.
We’re always here to help, and it’s lovely to hear that our team could resolve those little hiccups with care and speed.
Wishing you and your little one many more MORI moments ahead.
Warmest wishes, The MORI Care Team
Good customer service
Very prompt, helpful and solution-driven responses from the customer service team. They provide a smooth and hassle-free experience and I am always incentivised to buy more products from Baby Mori.
September 26, 2025
Unprompted review
Reply from MORI
Thank you so much, Sonali.
We’re delighted to hear that our customer care team made your experience smooth and solution-focused. At MORI, we believe every interaction should feel as comforting and thoughtful as our products—and your kind words tell us we’re on the right track.
It means the world to know you feel supported and inspired to return. We’ll keep doing everything we can to make your journey with us seamless, joyful, and full of little moments that matter.
With thanks, The MORI Team
I've never used mori before ,but wanted…
I've never used mori before ,but wanted a jellycat for my granddaughter who has just come out of hospital but I had used my address instead of hers.
The customer care team were quick to reply and amend the address.
Thank you
September 22, 2025
Unprompted review
Reply from MORI
Dear Paul,
Thank you so much for your kind words — and for choosing MORI for such a meaningful gift. We’re truly touched to hear about your granddaughter’s recovery, and we’re so glad our Customer Care team could help get her Jellycat to the right place.
It’s always our goal to make things simple and thoughtful, especially during moments that matter most. We hope she’s enjoying her cuddly companion and feeling better every day.
Warmest wishes, The MORI Team
Kay was incredibly helpful and…
Kay was incredibly helpful and knowledgeable - and answered all my questions about layering baby clothes. She also helped me resolve an issue with my order.
September 19, 2025
Unprompted review
Reply from MORI
Hi Eirene
Thank you so much for your kind words!
We're so glad Kay was able to support you with both your order and all things baby layering — it can be a bit of a puzzle, especially in those early days.
We’ll be sure to pass your lovely feedback on to her. If you ever need more guidance or just a reassuring voice, we’re always here.
Thank you for being part of the MORI family!
Warmest wishes, The MORI Team
The fit of the new pyjamas is awful
The fit of the new pyjamas is awful, they are far too tight yet long in the arms and body. I have had a sleep club membership for years and have now had to cancel. This is not what I signed up for and perhaps I missed it, but I didn't see any comms about the new fit and fabric.
September 19, 2025
Unprompted review
Reply from MORI
Hi Robyn,
Thank you so much for sharing your feedback. We’re genuinely sorry to hear that the fit of your new pyjamas hasn’t met expectations—especially as a long-standing Sleep Club member. We truly value your loyalty and are disappointed to hear this has led you to cancel.
We understand how frustrating it can be when something you’ve come to rely on changes unexpectedly. In the UK, children’s sleepwear must meet strict fire safety standards. To comply, pyjamas are either labelled “keep away from fire” or designed to fit closer to the body to reduce loose fabric. For younger ages especially, you’ll notice the garments are cut slimmer for safety reasons. That said, we’re always working to balance safety with comfort, and your feedback helps us do better.
We’d love the chance to make this right. If you could share your order details with us, or reach out directly to our Customer Care team at hello@babymori.com, we’d be happy to assist with a replacement or a larger size that feels more comfortable.
Thanks again for taking the time to let us know. We’re here to help however we can.
Warm wishes, The MORI Team
Fantastic customer service
Fantastic customer service, fast at responding and resolving my issue, honestly the best customer service I have received in such a long time
September 16, 2025
Unprompted review
Reply from MORI
Thank you so much, Amy 💛
We’re absolutely thrilled to hear that our customer service made such a positive impression. Fast, thoughtful support is something we truly care about, and your kind words mean the world to us.
If there’s ever anything more we can do, we’re always here. Thank you for being part of the MORI family!
I’ve made several orders from MORI and…
I’ve made several orders from MORI and the quality of products has been amazing so far for both MORI and non-MORI brands presented on their website.
Separately, I should mention their customer service, it simply can’t be better! Very responsive, quick and efficient. Special thanks to Kay.
September 11, 2025
Unprompted review
Reply from MORI
Hi Alla,
Thank you so much for your kind words and continued support—it means the world to us!
We're thrilled to hear you've loved the quality of our products, both MORI and the curated brands we feature. It’s so important to us that everything we offer brings comfort and joy to families like yours.
And a special shout-out to Kay—she’ll be over the moon to know she made a difference! We’re proud to have a team that truly cares, and your feedback reminds us why we do what we do.
We can’t wait to welcome you back again soon.
Warmest wishes, The MORI Team
Kathlene was quick to resolve my…
Kathlene was quick to resolve my delivery issue and made sure I was kept up to date on the progress of the replacement order. Very professional!
September 9, 2025
Unprompted review
Reply from MORI
Hi Allison,
Thank you so much for your kind words — we’re thrilled to hear that Kathlene was able to support you so swiftly and professionally.
Keeping you informed and cared for every step of the way is exactly what we strive for.
We’ll be sure to pass along your lovely feedback to Kathlene — it’ll mean the world to her!
Wishing you many cozy moments ahead, The MORI Team.
Customer Service
Kay - Senior Customer Care Executive has been excellent and very prompt with her responses and actions.
September 9, 2025
Unprompted review
Reply from MORI
Hi Declan,
Thank you so much for your kind words — we’re delighted to hear that Kay was able to support you with such care and efficiency.
We’ll be sure to pass along your lovely feedback to her — she’ll be thrilled to know her promptness made a difference!
Wishing you many cozy moments ahead, The MORI Team.
I am so sorry to say that MORI had…
I am so sorry to say that MORI has an absolutely appalling customer service! We have ordered from them several times in the past and they were fast and reliable.
Unfortunately is not the case this time.
We have placed an order on 1st of September with the understanding that delivery timeframe will be between 2-4 business days, as stated. As all items are intended to be taken with us on a holiday, leaving on 7th September, I was checking regularly the status of the order.
After several days when this stayed unchanged as ‘Unfulfilled’ I have started sending emails, messages via chat tool. There is no Live chat option, or direct phone line which makes the whole experience even more frustrating as we cannot speak with anyone, do at least we know to get essentials for our children from somewhere else.
Absolutely no reply, as I speak!
We are extremely disappointed with the way we have been treated.
Needless to say that, prepping a holiday for this whole family with 3 kids and a dog is stressful enough and certainly we didn’t need any added stress,
September 5, 2025
Unprompted review
Reply from MORI
Dear Iurmis,
I am truly sorry for the stress and inconvenience this situation has caused, especially given your urgent timeline and the importance of these items for your children and for River’s birthday celebration.
I completely understand how frustrating it must have been not only to experience the delay, but also not to have been informed in advance so you could make alternative arrangements. That was a failure on our part, and we take full responsibility for the lack of communication.
I am especially sorry that the ukulele, such a thoughtful gift for a special occasion, was not with you in time for the party. I know how meaningful these moments are, and I regret that we have added stress to what should have been a joyful day.
I checked the tracking details, and your order was successfully delivered yesterday, September 6th. I hope you were able to take the items with you on your trip.
Once again, I am sorry for the impact this has had on your plans. Thank you for bringing this to our attention so we can improve and ensure this doesn’t happen again.
Kind regards,
Brilliant customer service
Brilliant customer service - can’t be faulted. Quick to reply and very helpful in resolving my problem. Will definitely order from MORI again!
August 31, 2025
Unprompted review
Reply from MORI
Hi Mary,
Thank you so much for your kind words — they truly mean the world to us!
We’re so glad we could help resolve your issue quickly and smoothly. At MORI, we always strive to make every experience feel thoughtful, personal, and easy — just as it should be.
We can’t wait to welcome you back again soon. If there’s ever anything else we can assist with, we’re always here.
Warmest wishes, The MORI Customer Care Team
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