Jo helped me within minutes. Sent me out a new prep feed maker without any hesitation as soon as I provided her with my confirmation of purchase email. Excellent customer service. Would recommend th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Got Tommee Tippee anti colic bottles from Amazon. Bottles changed colour and turned orange after first boil. Contacted Tommee Tippee and Florence was very helpful. Will receive replacement bottles and... See more
Company replied
Enquired about a spare part for these bottles will Tommee Tippee Insulated sportee bottle. The agents Jo and Jude were extremely helpful and as they were not able to help with spare parts offered to s... See more
Company replied
Spoke with Izzy today and she was incredible was asking about a limited edition dummy my daughter loves and you don’t sell anymore so she decided so offer sending me so dummy that are similar for my... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Really helpful
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi William,
Thank you for taking the time to leave your review.
We're always pleased to hear that our Parent-Care Specialists could be of help and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Debbie and Beth were super helpful in…
Debbie and Beth were super helpful in sorting a little problem with our product
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Matthew,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Speciality were able to help solve your issue and leave you with such a great impression.
We will be sure to pass along your kind words to both Debbie and Beth.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Wanted to update my review thank you Jo…
Wanted to update my review thank you Jo for all your assistance and resolving my issue. Customer service was absolutely brilliant 🤗
May 20, 2026
Unprompted review
Impeccable customer service
I had some issues with a delivery for a bundle but when contacted the customer service I was amazed by the professionalism offered by Honorine and ESPECIALLY Antony. He went to the bottom of the problem and made me realise that actually I was missing 2 products from my parcel instead of just 1 as I thought. I cannot recommend enough and after such care in the custom service department I have no doubts I'll buy more from Tommee Tippee.
May 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kak,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a good customer service and a quick delivery.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
I had a problem with my rapid cool bottle
I had a problem with my rapid cool bottle as digital screen stopped working after 2/3 weeks of using. I have contacted customer services of tommee tippee and within and hour or so I had a replacement been sent to me.
Quick and easy process, sent a video of an issue and proof of purchase. That was it!
Very helpful staff Anna, Jude, & Cienna!
Amazing customer services!
Thank you!
May 19, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jelena,
Thank you for taking the time to leave a review today.
We do apologise to hear that you had an issue with your PrepGo after such little use we can imagine how frustrating this is when trying to feed your little one!
However, it is great to hear the team were able to quickly resolve the matter, and we hope you continue to enjoy the replacement!
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
I contacted tommee tippee in regards to…
I contacted tommee tippee in regards to my baby monitor not charging , Beverley couldn’t have been more helpful and understanding to the problem!
Thankyou for all your help
May 19, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Bailey,
Thank you so much for taking the time to leave your feedback.
We are so glad to hear our Parent Care Specialists were able to help you.
We will be sure to pass your kind words on to Belverley.
Warmest Wishes,
Tommee Tippee
I contacted Tommee Tippee's Parent Care…
I contacted Tommee Tippee's Parent Care team about an issue with my Trainer Straw Cup — after disassembling and steam sterilising the parts, air would get trapped inside and make it very difficult for my little one to drink through the straw.
The team were incredibly responsive and understanding. I spoke with Jude, Nick, and Andy, and all three were polite, professional, and genuinely helpful throughout. They promptly arranged a replacement cup for me, and even accommodated my request for the 12m+ version as my child has grown into that age range.
The whole process was smooth and stress-free. It's reassuring to know that Tommee Tippee stands behind their products and takes customer concerns seriously. Highly recommended!
May 19, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Aiven,
Thank you for taking the time to leave a lovely review today.
We do apologise to hear that the cup was no longer working after being correctly assembled. We can imagine the frustration this can cause for your little one when they are not able to drink from their cup.
However, it is great to hear that our Parent-Care Team were able to work together to resolve this quickly and stress-free for you and even offering the older age rating!
Thank you for letting us put this right we really do value your custom.
Best Wishes,
Tommee Tippee
Excellent customer service …
I contacted Tommee Tippee customer service to enquire about spare parts for the insulated sportee cup as my grandson chews through them! Sadly they do not do spares for these cups, but may consider doing so in the future.
The customer service person was extremely helpful and sent me a link where I was offered a free bottle as a replacement as they could not supply me with spares for his cup. Could not fault their service and swiftness in sending this replacement out.
May 14, 2026
Reply from Tommee Tippee UK
Hello Mrs Heller,
Thank you so much for taking the time to leave your feedback!
We are delighted to hear our Parent Care Specialists were able to help you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Amazing customer service
Amazing customer service, Diego and Florence were super helpful and friendly, thank you so much!
May 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Angel,
Thank you for taking the time to leave a lovely review of your experience with Diego and Florence.
We are so pleased to hear how helpful and friendly they were when helping out wth your query!
Best wishes,
Tommee Tippee
Very easy to purchase and easy website
Very easy to purchase and easy website
May 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sophia,
Thank you for taking time to leave your review.
We're always pleased to hear when Parents and Carers find the website easy to navigate and accessible.
Please do not hesitate to get in contact should you ever need any support.
Warmest Wishes,
Tommee Tippee.
Great Customer Service
I had reason to contact Tommee Tippee today and like to give credit where it is due.
My call was answered promptly by Beverley who was absolutely lovely. She efficiently dealt with my problem and sent an email while I was speaking to her which resolved the matter. I can't thank her enough and will certainly be keeping an eye on Tommee Tippee products for my granddaughter
May 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shelia,
Thank you for your feedback.
We are delighted to hear that Beverley was able to assist you with you problem and resolved this matter for you.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee.
Beverly was a lovely customer advisor…
Beverly was a lovely customer advisor and dealt with my query promptly
May 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Elizabeth,
Thank you for the amazing 5 star Trustpilot review.
We are so please to hear that Beverly was able to help you with your query in a timely manner and you really enjoyed speaking to them.
This feedback will be really appreciated, and we will make sure Beverly is told about your kind words.
Warmest Regards.
Tommee Tippee.
We bought the Dreamview monitor for our…
We bought the Dreamview monitor for our first baby. It’s a bit awkward with the wire and needs to be charged weekly but the sound and vision are very good. What I’m very disappointed in as that you can’t buy an extra camera to put in another room - you need to buy everything again. This seems like a moneygrab and very inconvenient for parents with more than one child.
May 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kmtgm,
Thank you for your feedback.
We are sorry to hear that you found the Dreamview monitor a bit awkward with the wire and that this needs to be charged weekly. The battery takes 4 hours to fully charge. We do recommend to fully charge this before use.
We are glad that you found the sound and vision on this monitor very good quality.
We are sorry to hear that you are disappointed that you are unable to purchase an extra camera for your monitor. We will gladly take your feedback on and may look into this in the future.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee.
We accidentally threw away some parts…
We accidentally threw away some parts of my baby’s anti-Colic bottles.
Contacted the customer service and asked for replacement parts and they sent me new bottles. I couldn’t believe they help me and sent me new bottles.
May 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Michele,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience with our Parent Care Specialists, and we were able to help you.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Jennifer,
Thank you truly for your feedback, it is greatly appreciated.
We are extremely happy to hear that you had a great experience and couldn't be happier with it.
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Kathryn,
Thank you for providing us with your feedback.
We are pleased to hear that you found the Complete Anti-Colic Bottle Feeding Bundle is a really good price.
We hope you continue to use our products in the future.
Best wishes,
Tommee Tippee
Cienna was extremely helpful and…
Cienna was extremely helpful and assisted me with the replacement pump parts.
May 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sharni.
Thank you for taking the time to leave your review.
It is wonderful to hear that our parentcare specialist Cienna was extremely helpful in managing to send you out some spare parts for your Pump.
We will certainly be passing your kind words on.
If you require any further assistance, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Purchased the black out blind and…
Purchased the black out blind and around 7am I went into my sons room to take it down, heard a bang and due to the heat it’s cracked my window. Nothing was said about this even being a possibility. Strongly advise to everyone not to purchase.
May 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rachel,
Thank you for taking time to leave your feedback.
We're sorry to hear of your experience with the Portable Black Out Blind, we designed this to be an easy way for Parent and Carers to be an adaptable and easy way to create a dark sleepy environment for your little one so we can understand your disappointment at finding the heat has caused a crack in your window.
As Trustpilot has not provided us with your email on this occasion, can we kindly ask you to get in contact with ourselves, quoting 143713, so we can look at how we can best support you.
We look forward to hearing from you.
Warmest Wishes,
Tommee Tippee
The best customer service provided
I bought my breast pump 3 years ago never knowing i needed the right size flange as I've always used the ones it came with. Until I had my second child and I contacted them by chance to get assistance with getting the right size flange. I didnt have my receipt due to buying it in store but they sent me a couple of sizes to try, I wasnt expecting it as this is my first time contacting their customer service. But I should have known that they provide amazing service like their products. Im glad I am supporting them. I have tommee tippee baby products from breast pumps to nappy bins- even for my first child.
Thank you so much for assisting me.
May 13, 2026
Reply from Tommee Tippee UK
Hi Mae,
Thank you for taking time to leave your review.
We're always pleased to hear that our Parent-Care Specialists can assist you in getting out the spare parts you need so you can keep pumping.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
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