I’m so impressed with the customer service. Everyone I’ve spoken with has been incredibly kind, helpful, and genuinely thoughtful. They made the whole experience feel so personal and easy. Their produ... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
that's what every customer service should be : top notch, fast to reply, very comprehensive and fully dedicated. We had an issue with one of our bottles and it has been taken care of within a few days... See more
Company replied
I absolutely love Tommee Tippee! ❤️ Their products have become such a big part of our everyday life with my 8-month-old daughter, Sophia. One of her favorites is her Tommee Tippee straw cup, whic... See more
Company replied
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
983 reviews
No recent history of asking for reviews
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Florence was so helpful with my issue
Florence was so helpful with my issue! All the replies were so fast as well! I highly recommend Tommee Tippee from the customer service alone!
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jeremy,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialist Florence and we will be sure to pass your feedback on to her 🙂️.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Worst experience
Worst experience. The slowest flow bottles they have drowned my baby. I contact and asked if they have preemie options. No of course not. So I have $100 worth of bottles from my baby shower I specifically asked for that I cannot use or even return for that matter. Very furious with this brand. Every bottle should have a preemie option!
September 24, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kathy,
Thank you for taking the time to leave us feedback on your experience with our bottles. We are sorry to hear this was not a pleasant experience for you or your little one, this is certainly not how we want our consumers journey to be with our products.
Here at Tommee Tippee we understand that each baby is different and will have different needs. This is why we have launched the following https://www.tommeetippee.com/en-us/products/natural-start-perfect-latch-trial-kit-451057?_pos=12&_sid=7ef823aac&_ss=r which comes with a smaller bottle and different style teats so you can find what works for your little one. The smaller bottle allows you to make a smaller feed for those little ones that have a smaller tummy and also so that you can trial the teats without wasting feeds.
Having a preemie can come with its own challenges so we do not want your feeding journey to add more stress and discomfort, one of our Parent-Care Specialists have reached out to discuss this further with you so that you can get back to feeding your little one with ease.
We hope to hear back from you soon,
Tommee Tippee
Tommee Tippee Starter Straw Cup
The Tommee Tippee Starter Straw Cup is the best for little ones! I have not found a comparable straw sippy cup. My son picked up on it right away at 6 months old, which made an easy transition away from bottles.
Their customer service is very helpful and replaced the straws when they were no longer functioning as they should. Definitely recommend!!
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Gracie,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear your little one picked up on how to use the cup at just 6 months old.
Well done to little one!
We are also happy to hear you found our customer service helpful and that you would definitely recommend.
We hope you and little one continue to use and love our products.
Best wishes,
Tommee Tippee.
Susie was very helpful & accommodating
Susie was very helpful & accommodating. She was very professional & friendly
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Staci,
Thank you for taking the time to leave a review of your experience with Susie.
We are so happy to hear how accommodating and friendly she was when assisting with your query!
Best wishes,
Tommee Tippee
Excellent customer service from Tommee…
Excellent customer service from Tommee Tippee! Anthony and Susie were both incredibly kind, helpful, and responsive. They went above and beyond to assist me and made the whole experience wonderful. Really appreciate their support and thoughtful service! ❤️
September 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Bhuvaneswari,
Thank you for your feedback.
We are delighted to hear that Antony and Susie were able to assist you with your query and went above and beyond.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Inquiry about seal for spout.
So far, easy to communicate my question.
September 27, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Margaret,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to know that you have had easy communication with our parent care specialist team.
We hope you continue to use our products and services in the future.
Best wishes.
Tommee Tippee.
I love the products but,
I love the products. They are fantastic and they also are the only cups my autistic two year old will use. But right now I'm having a problem cause their cups say bite proof ad son managed to bite the top off both cups in less than a month. So hopefully they can do something to fix that or something.
Customer service was great. Very helpful so far.
Will update review after a solution has been given.
September 26, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Angelica,
Thank you for taking the time to leave some feedback on your recent experience with the Parent-Care Specialists.
We are happy that you love our products, but we are sorry that you have had disappointment with the sippy cup due to advising bite proof but yet the spout being bitten off. We appreciate that it may be difficult when your son bites the top off the cups, although bite proof if continually chewed then the spout may well disperse from the cup.
We are glad that the team have been helpful and look forward to fulfilling a resolution with you as quickly as possible, we will continue our correspondence with you.
Warm wishes,
Tommee Tippee
A customer for life
I originally emailed Tommee Tippee because my little guy has a sensory processing disorder and chews things, I purchased their sports cups that were spill proof and bite proof. My son who definitely figured out a way to chew up the spouts definitely did. I wrote an email to the company seeing if I can just purchase replacement lids. The company went above and beyond and replaced all 5 of my cups completely with no charge. We have been using Tommee Tippee for 5 years now and I will be a customer for life. I will even buy their products for my grandkids. The pacifiers, bottles, and cups are all great products!! The customer service is exemplary!! Thank you Florence, Thomas, and Izzy for all your help!! Thank you Tommee Tippee for making wonderful products!! Sincerely a customer for life!!
September 19, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Copper,
Thank you so much for taking the time to leave us this lovely review.
We are so happy to hear that Florence, Thomas and Izzy were able to help arrange some replacement cups for you.
We will make sure to pass your kind words along to them.
Best wishes,
Tommee Tippee
Great products and great customer service.
I honestly can’t say enough good things about this company! ❤️ They were so generous in sending us bottles and binkies to try, and I’m so thankful they did because they ended up being a total lifesaver!
I breastfeed, so we mainly use the bottles when I give my daughter pumped milk, and we’ve been really happy with them. But the binkies completely surprised me! 😂
My daughter is 6 weeks old and has refused pretty much every binky we’ve tried since bringing her home. She would either spit them out almost immediately or make the absolute nastiest face like she wanted nothing to do with it. 😂 I had tried basically every kind except theirs because, honestly, I didn’t think she would like the shape. I always went for binkies that looked the most nipple-like, so I never even gave these a chance.
Well… today she proved me completely wrong! 😂 She kept their binky in her mouth for over 20 minutes, which has NEVER happened, and then actually fell asleep with it still in her mouth! Normally she spits every other binky out even if she falls asleep with it.
So needless to say, I’m officially a believer! 😂 You guys may have just saved my life AND my breasts from being used as a 24/7 comfort pacifier. 😂
Thank you again for being so generous and for making products that my baby actually loves! We will absolutely be recommending your company to other moms! ❤️
January 8, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Jocelyn,
Thank you for taking the time to leave a review.
We are very glad to hear you and little one are loving out products just as much as we do.
It is amazing to hear little one took to the Binky after refusing binkies previously meaning you can now get a bit of a break yourself.
We hope you continue to use and love our products.
Wishing you the best,
Tommee Tippee.
Top notch customer service
Customer service was attentive, kind, thorough, and even checked on my little one. My concern was taken seriously and my product was replaced. Will definitely be sticking with this company!
September 17, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ckanen,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to assist you with your query and sent you out a replacement product.
We take all our queries and concerns very seriously to provide you with the best solution that we can offer.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I absolutely love Tommee Tippee
I absolutely love Tommee Tippee! ❤️ Their products have become such a big part of our everyday life with my 8-month-old daughter, Sophia. One of her favorites is her Tommee Tippee straw cup, which has gotten SO much use that it’s practically on its last days. 😂
I recently reached out to their customer service just to share how much we love their products, and I was genuinely impressed by how kind and thoughtful their response was. They took the time to listen and made me feel like they actually cared about our experience.
It’s so nice to find a company that makes products we genuinely love while also making their customers feel appreciated. We’ll definitely continue being loyal Tommee Tippee customers! ❤️
September 16, 2026
Unprompted review
Reply from Tommee Tippee North America
HI Trish,
Thank you for taking the time to leave a review of your experience with our products and Parent-care Specialists.
It's so wonderful to hear how much you and Sophia love the straw cup specifically and how thoughtful and kind our team were when you decided to share this with us.
We hope you both continue to love these and other products going forwards.
Best wishes,
Tommee Tippee.
Outstanding Customer Service from Tommee Tippee – Special Thanks to Susie!
I recently had an issue with one of my Tommee Tippee products and contacted their customer service team. From the very first interaction, I was impressed by how helpful, professional, and genuine the support was.
A huge shout-out to Susie – she was absolutely fantastic. She listened carefully, explained everything clearly, and went above and beyond to resolve my problem quickly and efficiently. Her friendly and patient approach made the whole experience stress-free.
It’s so refreshing to deal with a company that truly values its customers. Tommee Tippee’s products are already great, but their customer service (especially Susie’s help) takes it to another level. Highly recommend both the brand and the support team!
Thank you, Susie and Tommee Tippee!
September 16, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Jaden!
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that you received the support you needed and that Susie made such a positive impression.it's wonderful to know that Susie's helpful, friendly, and professional approach helped resolve your issue and made the process stress-free.
Your kind words will be shared with Susie. We truly appreciate your recommendation and your continued support.
Warmest Wishes,
Tommee Tippee
My son is severely special needs and…
My son is severely special needs and the tommee tippee sportee water sippy cup is all he will drink out of! We’re having a hard time finding the cup! I chatted with someone here and they created a ticket and they are going to help me the best they can! Thank you for being so helpful!
September 13, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi,
Thank you so much for taking the time to leave a review!
It is so wonderful to hear about the experience you have had with our Parent Care Specilist Team. We completely understand how hard it can be, especially, when a child becomes attached to something so meaningful to them.
We will always try to find the best alternative we have, if we are unable to locate the exact cup needed. A member of the Parent Care Specialist Team has popped you an email.
Kind regards,
Tommee Tippee
Top notch customer service
Top notch customer service. I reached out because the straw in my son’s weighted straw cup had a rip in it, and I wanted to see if I could purchase replacement straws from the company. Nicholas replied the next day and said they would send replacement straws for free. I was not expecting that! Excellent service!!!
September 4, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Nicole,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Nicholas deliver top notch customer service and got some replacement straws issued out to you.
We hope you continue to use our products.
Best wishes,
Tommee Tippee.
Customer service provided by Elliot was…
Customer service provided by Elliot was amazing. Very thoughtful and kind.
September 7, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Jaidyn,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Elliot was very thoughtful and kind, and provided excellent customer service.
We will be sure to pass this on.
Best wishes,
Tommee Tippee.
Customer service was great
Customer service was great. Just wish I could find replacement valves for our sippy cups we already have at home. Thanks Elliot, Honorine and Morgan.
September 7, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Taryn,
Thank you for taking the time to leave a review of your experience with Elliot, Honorine and Morgan.
We are so pleased to hear how great they were when helping you get the spare parts you need!
Best wishes,
Tommee Tippee
Great products
September 6, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Holland.
Thank you for taking the time to leave your feedback.
We are thrilled to hear how much you like our products. We hope you will continue using our services in the future.
Warm wishes.
Tommee Tippee.
Martin was great
Martin was great! He was very empathetic and helped us out with a little goodie. EXCELLENT CUSTOMER SERVICE!
September 4, 2026
Unprompted review
Reply from Tommee Tippee North America
HI Allison,
Thank you for taking the tiem to leave a review of your experience with Martin.
We are so pleased to hear how helpful and empathetic he was when assisting with your query!
Best wishes,
Tommee Tippee
Quick and Wonderful experience
Quick and Wonderful experience. I spoke to Antony and Beverly and they were both so helpful to me! solved my issue perfectly. thank you so much
September 1, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Savannah.
Thank you for taking the time to leave your feedback.
We are thrilled that our parentcare specialist, Beverley and Antony were able to help resolve your query quickly and were very helpful.
We will certainly be passing your kind words onto them both.
If you require further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Excellent customer service!
I’m so impressed with the customer service. Everyone I’ve spoken with has been incredibly kind, helpful, and genuinely thoughtful. They made the whole experience feel so personal and easy. Their products are also great quality. I truly appreciate how much they care about their customers. Highly recommend! 🥰
September 1, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Sivana.
Thank you for taking the time to leave your feedback.
We are so thrilled to hear how happy you are with the customer service you received.
We are delighted our parentcare specialist, dealt with your query in an incredibly kind and thoughtful manner. And you found the experience to be easy and personal.
We always strive to listen and support in the best way possible. We will certainly be passing your kind words on to the team.
If you require any further assistance in the future please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
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