I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
Company replied
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
932 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing customer service…
Absolutely amazing customer service representatives! The company is amazing and is very supportive, friendly and helpful. I love their products and cant wait to welcome our daughter with tommee tippee products!
June 25, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Dayna,
Than you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were so supportive and friendly in helping with your query!
Best wishes,
Tommee Tippee
Nicholas was very helpful and kind
Nicholas was very helpful and kind. Tommee Tippee customer support is top tier!
June 25, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello.
Thank you so much for taking the time to share your feedback, we truly appreciate it!
We’re absolutely delighted to hear that Nicholas was able to support you, and we’ll make sure your lovely comments are passed on to him.
If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to help.
Warmest Wishes,
Tommee Tippee
The customer service was excellent
The customer service was excellent. I experienced a minor issue with my order from a third party. Upon contacting the company, they were very prompt in resolving my concern in a timely manner.
June 24, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Adaora,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The most caring company
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. The responses were prompt I swear within an hour of my initial email with my concerns for a product I had responded and before midday they’ve already sent a replacement product.
I’m so happy my son loves this company’s soothers, as it is such a wholesome feeling knowing a company cares for the safety of their customers.
Beth was very helpful, thorough with directions on finding batch numbers etc.. She really helped this mom feel good for the concerns.
Cheers to tommee tippee and their excellent parent care specialists 🫶🏻
June 24, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a lovely review of your exprience with Beth.
We are so happy to hear how caring and helpful she was in resolving your query swiftly for you. We hope you and your little one continue to love the Soothers!
Best wishes,
Tommee Tippee
Nicholas and Lanre helped me promptly…
Nicholas and Lanre helped me promptly and shipped me a new product when mine broke. Just another reason to love this company!!
June 23, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sal and Alyssa,
Thank you for taking the time out of your day to leave a positive review.
We do apologize to hear your product broke however it is great to hear the team were able to work together to resolve this matter for you, it is amazing to hear you are loving all aspects of our brand.
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
Super helpful and resolved my problem…
Super helpful and resolved my problem in a timely manner! Thank you Antony and Nicholas for your help!
June 22, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Reeda,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with our Parent-Care Team. It is great to hear they were able to resolve this in a helpful and prompt response!
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Morgan was a great help to me today
Morgan was a great help to me today. I Lost parts to my cups and she was able help be fantastically.
June 23, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Anthony,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help source those spare parts for you and send those off for you.
We will be sure to pass along your kind thanks to Morgan.
Please do not hesitate to get back in contact should you need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had and issue with the products up until now but the resolved the issue right away! Thank you!!
June 22, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Maria,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a great impression.
We will be sure to pass along your kind words to Beth, Antony, Andy and Izzy.
Please do not hesitate to get in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Made me feel important.
It was a amazing feeling of care i got from Izzie in the customer service team. Helped me quickly get what i needed on order to continue taking care of my little one with the best products.
June 22, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ramon,
Thank you for taking the time to leave a review of your experience with Izzy.
We are so pleased to hear how she was able to help you get the parts you need to help you keep caring for your little one!
Best wishes,
Tommee Tippee
Super helpful customer service team.
Nicholas, Antony, Beth, & Izzy have been very helpful in getting me replacements pacifiers after discovering one was defective. i will 100% continue to use them with my babies.
June 21, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Haylee,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how everyone was helpful in resolving your query about your Pacifiers and hope little one continues to love these.
Best wishes,
Tommee Tippee
Nicholas and Sophie did a great job!
Nicholas and Sophie did a great job providing a solution to my problem. I cannot thank them enough for their quick responses and getting me exactly what I needed.
June 21, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Madeline,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that our Parentcare Specialists were happy to resolve your query swiftly and how quick we were to support you. We're delighted to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great customer service!
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not only got the replacements we needed but new cups as well. So incredibly thankful for their help!
June 20, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Cassandra,
Thank you for taking the time to share your feedback.
We're delighted to hear how great you found our Parentcare Specialists and that you found us to be helpful. We could not be happier to hear that your query was resolved swiftly with not only replacement parts, but also some replacement Cups to be with you soon. We hope you and your little one continue to love our Cups as much as we do!
Warm Wishes,
Tommee Tippee
I was having trouble finding the duck valve
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without taking any payment. I was surprised at how quick everything was taken care of and appreciated her service.
June 19, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Lindsey,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear how quickly she was able to help get some spare parts ordered for you.
Best wishes,
Tommee Tippee
10/10
Their customer service out of the UK is absolutely phenomenal! Jo helped me and she is incredible. I have disabled kids who use specific cups exclusively, and Jo helped me find a way to replace the cups my kids have that are out of commission and they have issues using!
June 12, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi AJ,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how incredible she was when helping you find some cups that will work for your little one!
Best wishes,
Tommee Tippee
We love Tommee Tippee
We love Tommee Tippee. We have used these bottles and Sippy cups for my two youngest and they have been awesome. Super easy to use and easy to clean. My two year old ruined some valves for me so my only complaint is I wish I could order more but Diego at the HQ helped me out! Amazing customer service!
June 12, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Juan,
Thank you so much for the lovely 5 star Trustpilot review.
We are so pleased to hear that you are happy with how helpful Diego was when you recently spoke to them.
I am sorry that have limited stock, but in the future hopefully we can offer the valves easier to order in the future.
Hopefully the new cups will be loved by your two year old.
Kindest Regards.
Tommee Tippee.
Great customer service on messenger…
Great customer service on messenger when needing replacement valves damaged in dishwasher cycle!
June 8, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Janelle,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to get those replacement parts out to you and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Reply from Tommee Tippee North America
Hi Emily,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear you received great service from our Parent-care Specialists and love the products!
Best wishes,
Tommee Tippee
Kindness. Empathy Respect
When I called. I was heard and I felt the kindness in his voice., knowing that there are people that. Are willing to show empathy and understanding , it gave me ease and comfort
He was able to go above and help with my needs and took away. Some of the stress. We are experiencing. Wow. I even teared up when he said. Yes. I can . He was amazing. He should be teaching customer service. Classes. And he deserves a raise. From the moment he answered till we hung up I was impressed
Thank you to moon and back
Dimitris
Jeanna. Hyte
June 2, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jeanna,
Thank you for taking your time to leave your review.
It's always wonderful to hear that our Parent-Care Specialists can not only help you with your issue but help resolve it with empathy and understanding, to deliver the kind of service we strive for.
We will be sure Diego hears of your exceptionally kind words.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Extremely quick response and replaced…
Extremely quick response and replaced parts that were missing from the bottle I bought.
June 1, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Alyssa,
Thank you for taking the time to leave a review today.
We do apologize to hear your bottle was missing some parts, however it is great to hear the team were able to promptly resolve this matter at hand for you.
If you need any other support please do not wait to reach out!
Best Wishes,
Tommee Tippee
I have had the best experience with customer service!
I have had the best experience with Tommee Tippee! I used the bottles for my daughter for a long time, she was obsessed and so excited each time she saw the bottle. I am so excited to use the same bottles for my new baby🩵 I wanted a specific kind and couldn’t find them so I reached out and they made it happen. Thank you so much!
May 31, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Lisa,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care specialists were able to be of help of getting that bottle out to you for you and you're little one.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.