Anna, Thomas, Antony, & Beverley were beyond helpful. Daycare kept losing my bottle caps until I had none left. I contacted customer service to inquire if I could purchase the caps so I could apply my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a small hiccup with one of our new cups, there was a staining issue. Called customer support & within minutes got an email to replace the damaged cup. This was by far the easiest, quickest, & m... See more
Company replied
I contacted Tommee Tippee on fb and was greeted with two wonderful difference representatives to work with (Florence and Nicholas). They were both very polite and quick to respond. I used this brand w... See more
Company replied
I emailed with multiple agents over the course of a couple of days regarding a new straw cup that wasn’t working correctly. They were able to figure out why the cup wasn’t working and although they no... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Outstanding customer support
Jo at customer support was friendly, efficient and knowledgeable, and had free replacement valves on order for me within minutes. Five star experience!
November 12, 2026
Unprompted review
Melted weight
Somehow the weight from my straw was melted in the dishwasher. Thomas helped me get a replacement. So kind and quick!
November 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Top notch service
Anna, Martin, & Florence were so helpful and responsive to all of my questions and concerns. I had an amazing experience communicating with them. Everything was clearly explained and I am a happy customer!!! Thank you so much :)
November 11, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Paulina,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Anna, Martin and Florence provided amazing communication as well as being helpful and responsive.
We hope you continue to use and love our services in the future.
Best wishes,
Tommee Tippee.
Outstanding customer service
Martin listened to my concerns and was able to send me a replacement piece. It was a super easy process and Martin was so kind and helpful. We’ve been using these products for 7+ years and will continue to do so, thank you to this company for amazing customer service!
November 11, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Taytum,
Thank you very much for taking the time to leave some feedback.
You are more than welcome for the service.
We are happy to hear of your experience with Martin, and will be sure to pass on your kind words to him.
It's lovely to hear that you and your son will continue to use our products in the future.
Best wishes,
Tommee Tippee
Great customer service!
A big thank you to Beverly, Tayla, and Martin for their kindness and assistance in helping me get replacement parts for my children’s Tommee Tippee cups. Everyone was friendly, helpful, and professional throughout the process. I truly appreciate the great customer service and would happily recommend Tommee Tippee products to other families!
November 11, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi P Kasper,
Thank you for your feedback.
We are delighted to hear that Beverley, Tayla and Martin were able to assist you with your query and sent you out a replacement.
We will pass your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great customer service!
November 10, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Jewel by Zayan,
Thank you so much for the positive Trustpilot review.
We are so glad to hear that you have received great customer service from us, and you are so pleased that you have left this review.
We appreciate the review and were happy to help.
Kindest Regards.
Tommee Tippee.
Love the Tommie Tippee Sippy
Love the Tommie Tippee Sippy. Great for weaning off a bottle.
November 9, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Shelly,
Thank you for taking the time to leave a review of our sippy cups!
We are so pleased to hear you and little one love these and they've been great for transitions from bottle.
Best wishes,
Tommee Tippee
Had an issue with one of the bottles I…
Had an issue with one of the bottles I purchased. Spoke with Jo, provided all information and they sent out a replacement bottle. I appreciate the quick help with my bottle issue. Love Tommee Tippee!
November 9, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Amanda,
Thank you for your feedback.
We are delighted to hear that Jo was able to assist you with your query and sent you out a replacement bottle.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Facebook messenger was effective for contacting them
I contacted Tommee Tippee on fb and was greeted with two wonderful difference representatives to work with (Florence and Nicholas). They were both very polite and quick to respond. I used this brand with my daughter almost a decade ago and am looking forward to using it again now with my son!
November 5, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Tara,
Thank you for taking the time to leave a review.
We are very happy to hear Florence and Nicholas was polite and quick to respond.
It is also wonderful to hear almost a decade down the line you have chosen to use our products.
We hope you continue to use and love our products in the future.
Best wishes,
Tommee Tippee.
Such a quick response
Such a quick response. And resolve the issue within 2 emails.
I was speaking with Thomas and Izzy
November 5, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Crystal,
Thank you for taking the time to leave a review of your experience with Thomas and Izzy.
It's wonderful to hear how quickly they were able to get your query resolved with you!
Best wishes,
Tommee Tippee
Honorine was AMAZING!
Honorine was AMAZING. She heard my questions and concerns, showed empathy, and surpassed my expectations. Her kindness and professionalism was unmatched. She went above and beyond for me. Tommee Tippee North America is lucky to have such a wonderful employee working for and representing them.
November 5, 2026
Unprompted review
Reply from Tommee Tippee North America
HI Kendra,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how kind, professional and empathetic she was when assisting with your query!
Best wishes,
Tommee Tippee
Antony great customer service
November 4, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi M,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists are able to help solve your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in touch should you need any future assistance.
Warmest Wishes,
Tommee Tippee.
Had some issues with a product and it…
Had some issues with a product and it was handled so smoothly and professionally by Beverley and Cienna. Really appreciate the kindness, efficiency and speed in which they fixed my issue. Instructions were very clear and the issue was fixed above and behind what I was expecting
November 3, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Emma,
Thank you for your feedback.
We are delighted to hear that Beverley and Cienna were able to assist you with your query and resolved this with efficiency.
We will pass on your kind words over to them.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Lovely CS Susie 🙂
Susie helped me sort out the issue with my orders.
She's very helpful and kind.
Great customer service indeed.
October 30, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Casper,
Thank you so much for taking your time to write this review.
We are so happy to hear about your experience with one of our Parentcare Specialists Susie.
We are glad to hear that you were happy with how Susie was able to help you with one of your orders and was kind and helpful.
Your feedback is greatly appreciate and will be fed back to Susie.
Kindest Regards.
Tommee Tippee.
Easy to submit ticket.
October 30, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Robin,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear you found it easy to get in touch with our Parent-care Specialists.
Best wishes,
Tommee Tippee
Martin was so wonderful at resolving my…
Martin was so wonderful at resolving my issue in such a timely manner. What wonderful customer service you have. It was also very nice to get a live person to talk to instead of a recording. Martin was fantastic!
October 28, 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Julie.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our parentcare specialist Martin was on hand to help with your query and this was resolved in a timely manner, and you were very happy with the customer service you received.
We will certainly be passing your kind words onto him.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes
Tommee Tippee.
Above and beyond great experience
Anna, Thomas, Antony, & Beverley were beyond helpful. Daycare kept losing my bottle caps until I had none left. I contacted customer service to inquire if I could purchase the caps so I could apply my baby's name on the new ones. To my very much surprise,OMG they sent me a few ones for free without giving me a hassle. One less thing to worry about as a busy mom.
October 6, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Evelyn,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists, and that we were able to exceed your expectations.
We will be sure to pass your feedback on to Anna, Thomas, Antony and Beverley - and hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Found a quick fix!
I wrote in with the chat bot about an issue with a particular cup and received immediate help from Martin on the customer service team. Service was friendly and quick! Amazing customer support!
October 26, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Veronica,
Thank you for taking the time to leave a review of your experience with Martin.
It's wonderful to hear how friendly and quick the support he offered was regarding the cups you have!
Best wishes,
Tommee Tippee
Easy to work with!
Nicholas, Martin and Cienna were very helpful and got me where I needed to go. They went above and beyond with helping me and informing me on product knowledge! They respond so fast as well!
October 23, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Natalie,
Thank you for taking the time to leave a review of your experience with Nickolas, Martin and Cienna.
We are so pleased to hear how helpful and informative everyone was when assisting with your query!
Best wishes,
Tommee Tippee
Simple resolution to a broken gasket
Simple resolution to a broken gasket. Great customer service by Thomas.
October 26, 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Neal,
Thank you truly for your feedback, it is greatly appreciated. We are extremely happy to hear that you had a great experience with Thomas and that he resolved your query quickly and efficiently..
Hopefully you continue to use our products in the future.
Best Wishes
Tommee Tippee
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