Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a complete... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... See more
Company replied
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... See more
Company replied
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. An... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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After a recent family bereavement
After a recent family bereavement, dealing with customer service was the absolute last thing our family wanted to do. However, Jo and Cienne from the Tommee Tippee Parent Care Specialist team were an absolute breath of fresh air. Beyond resolving our issue quickly, painlessly, and efficiently, they offered genuine warmth and thoughtful condolences that truly meant a lot to us. Other companies could really take a leaf out of their book on how to handle customers with empathy during stressful times. We are deeply grateful for their kindness.
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Andrew,
Thank you for taking the time to leave a review, it is very much appreciated.
We are happy to hear Jo and Cienna was able to resolve your issue quickly, painlessly and efficiently as well as being a breath of fresh air.
We are wishing you and your family all the best and send our condolences to you all.
We hope you continue to use our services in the future.
Best wishes,
Tommee Tippee.
Best customer service
When looking for replacement star valves for the anti colic bottles, I emailed with Florence, when they couldn't replace the star valves they replaced all the bottles there and then, fast service and response, very friendly. Full confidence in the brand, as I have purchased many of the Tommee tippee products. The help received today fully backs up my choice in using the brand, one of the best customer service experience I have ever received, much appreciated
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Robbie!
Thank you so much for taking the time to leave your feedback.
We're delighted to hear that Florence was able to assist you quickly and efficiently when you needed replacement star valves, and that a suitable solution was provided straight away. We'll be sure to pass your kind words on to Florence.
We are so grateful for your support and are so happy to hear you had such a great experience with our Parent-Care Specialists!
Warmest Wishes,
Tommee Tippee
Great customer service
Great products and good experience dealing with their customer service, very helpful and quick to answer
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Fernanda!
Thank you so much for sharing your feedback.
We are delighted to hear you had a good experience with our Parent-Care Specialists and are getting on great with your Tommee Tippee products!
We will be sure to share your kind words back to the team.
Warmest Wishes,
Tommee Tippee
Amazing customer service from Izzy
Contacted tommee tippee regarding an issue with my PrepGo bottle they reply very quickly asking for some simple information I sent this back and again they very quickly processed a new one to be shipped to me. No hassle and very efficient. Izzy was also very polite and friendly
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you so much for taking the time to share your feedback.
We are delighted to hear our Parent-Care Specialists were able to assist you efficiently and resolve the issue you were having with your PrepGo.
It is great to hear Izzy was polite and friendly, and we will be sure to pass your kind words over to her.
Warmest Wishes,
Tommee Tippee
We needed a replacement part for our…
We needed a replacement part for our bottle warmer and could not find it anywhere online. I spoke to Martin via the customer chat, he was extremely helpful and managed to get me the part i needed. Thank you so much, Martin you are a star ☺️
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Samantha
Thank you for taking the time to leave a review.
We are so glad to hear Martin was extremely helpful and got the part required to be issued out to you, we will be sure to pass this on to Martin.
We hope you continue to use our products in the future.
Wishing you the best,
Tommee Tippee.
Excellent customer service
I raised a ticket on sunday (closed) about an issue with a product. I received a prompt reply first thing today (Monday). I was asked a few questions as standard i would say and had to give my details and was quickly sent a replacement to help resolve my issue. Beverley was understanding and helpful with my query. Excellent customer service as ive dealt with different team members a couple of times and they have always been helpful.
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jill,
Thank you for taking the time to leave a review of your experience with Beverley.
We are so pleased to hear how prompt and understanding she was when helping with your query.
Best wishes,
Tommee Tippee
Love the product even though we had…
Love the product even though we had small issue with the go prep flask , then contacted costumer service, Debbie was very helpful and the issue was solved.
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rekar,
Thank you for your feedback.
We are delighted to hear that Debbie was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Honor from customer services called me…
Honor from customer services called me back as I requested on the chat and was most helpful in helping me sort my bottle query. 100% stick with tommee tippee even if you have issues with their products they will fully help resolve it!!
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kiran,
Thank you for your feedback.
We are delighted to hear that Honor was able to assist you with your query.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Brilliant service off Jo from Tommee…
Brilliant service off Jo from Tommee Tippee. Contacted via Facebook with a query regarding a replacement filter for a product - I was just needed advice on this, but not only did Jo advise, she also sorted it for me instantly which I was not expecting! Thanks again :-)
September 28, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jessica,
Thank you so much for taking the time to leave such lovely feedback!
We are so delighted to hear Jo was able to assist you so efficiently and exceeded your expectations, we will be sure to pass your kind words over to Jo.
Warmest Wishes,
Tommee Tippee
Cienna and Jo very helpful people got…
Cienna and Jo very helpful people got my issue sorted within a matter of hours. Asset to the team
September 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Liv,
Thank you so much for taking the time to leave us this lovely review.
We are happy to hear that Cienna and Jo were able to assist you. We will make sure to pass your kind words on to them.
We hope you continue to use and love our products.
Best wishes.
Tommee Tippee.
I spoke to Debbie
I spoke to Debbie, she was absolutely wonderful, so lovely and helpful ❤️
September 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sharna,
Thank you for taking the time to leave a lovely review of your experience with Debbie.
We are so happy to hear how wonderful and helpful with was when assisting with your query.
Best wishes,
Tommee Tippee
I had Debbie helping over a product…
I had Debbie helping over a product that had stopped working! She couldn’t have done enough to help and sorted the matter straight away. Great customer service from Debbie thank you very much
September 26, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Debbie,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Debbie was able to get your issue resolved straight away and provided great customer service.
We hope you continue to use our products and services in the future.
I spoke with Martin on customer service…
I spoke with Martin on customer service and he was amazing very helpful can’t fault him Thanks again
September 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Eileen,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear how amazing and helpful he was when assisting with your query!
Best wishes,
Tommee Tippee
Debbie in customer care was extremely…
Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a completely pain free process - wish I hadn’t put it off and phoned sooner!
September 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi There,
Thank you for contacting Tommee Tippee today,
We're pleased that you had a positive experience with our Parent-Care Specialist Debbie, and we're glad that the advice given resolved your issue first time!
We're thrilled to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do.
Wishing you all the best,
Tommee Tippee
Spoke with Debbie from customer care on…
Spoke with Debbie from customer care on live chat and she was very helpful with the problem I was having with one of there appliances, she arranged collection and delivery of replacement. Thank you
September 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Barry.
Thank you for taking the time to leave your feedback.
We are thrilled to hear that our parentcare specialist Debbie was on hand to offer help with an issue you were experiencing, we are delighted she was able to get this matter resolved.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Reply from Tommee Tippee UK
Hello Sallyanne,
Thank you for taking the time to leave a review, it is very much appreciated.
We are happy to hear you received excellent customer service.
We hope you continue to use our products in the future.
Wishing you all the best,
Tommee Tippee.
Contacted Tommee Tippee Live Chat
Contacted Tommee Tippee through the online chat system due to a product failing after 4 weeks use. I spoke with 'Martin' who dealt with my issue promptly and thankfully I have a replacement product on its way to me. Thank you 'Martin'.
September 25, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Katie.
Thank you for taking the time to leave your feedback.
We are very sorry to hear you experienced an issue with one of our products after only using for 4 weeks, we completely understand how inconvenient this would have been.
We are thrilled to hear that our parentcare specialist Martin was on hand to deal with the issue and offer a replacement.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Your perfect prep pro machine is awful
Your perfect prep pro machine is awful. I bought one few weeks ago have been having issues since day 1. Your customer service is even worse. You claim it’s because of water temperature (not true) or descaling (impossible as it’s brand new). Waste of money.
September 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave some feedback on your recent experience with your Perfect Prep machine and the Parent-Care Specialists.
We're sorry to hear that you are dissatisfied with your PerfectPrep machine and we can understand how frustrating this can be. This is part of a safety feature on our Prep's to ensure that the feed dispensed is within our expected temperatures and safe for little one. This can be rectified by following our tips on our Product Support and Prepology pages: https://www.tommeetippee.com/en-gb/pages/perfect-prep-explained
It was explained that we would need to bring the unit in for assessment so we could check the performance of the machine in line with our product specifications. If a product does not pass our checks and is not in line with our expectations of intended use and performance, or a fault has developed then this would be unfit for purpose.
We can see that you are still in communication with the Parent-Care team and working towards a resolution.
Kind Regards,
Tommee Tippee
We had a malfunction with the cooling…
We had a malfunction with the cooling flask and had a chat with an agent with Tommetippee uk and they quickly assisted us and even sent us a new one
September 15, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Eric,
Thank you for taking the time to leave a review of your experience with out Parent-care Specialists.
We are so pleased to hear they were able to help you out and offered a replacement flask.
Best wishes,
Tommee Tippee
I was genuinely impressed by how…
I was genuinely impressed by how quickly and thoughtfully the Parent-Care Team responded to my enquiries. Sophie, Jo and Antony were all very kind, professional and helpful throughout the communication.
Although my enquiry was related to finding the appropriate contact within the company for an innovation proposal rather than a typical parent-care enquiry, each of them still made an effort to guide me in the right direction. I truly appreciate the time and effort they put into helping me, even though connecting inventors with the relevant departments is not the primary responsibility of the Parent-Care Team.
One small suggestion would be to make the connection between different departments within the company even stronger, particularly so that enquiries such as mine can be redirected to the appropriate team more quickly. This is not a criticism of the Parent-Care Team at all—their role is to support parents and caregivers, and they did an excellent job within that role. I simply believe that a stronger internal connection could make the experience even more efficient for people who need to reach another department.
Overall, I was genuinely impressed by the kindness, responsiveness and willingness to help shown by Sophie, Jo and Antony. Their effort made a very positive impression on me, and I am sincerely grateful for their support.
September 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Thank you very much for the kind words, we absolutely will look into improving the connections between the various teams and are always willing to listen to any advice from the outside, we hope that you were able to find everything you needed with ease,
We will absolutely pass on the kind words to the team who are always grateful to hear that their work is appreciated,
Warm Wishes
Tommee Tippee
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