I'm about to become a mom and I've been doing research for the best products. After ordering I realised that most of them were from Tommee Tippee. I needed assistance to figure out how some of them wo... See more
Company replied
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See what reviewers are saying
Of course! Here's the translation: --- Hello, I wanted to express my gratitude for the exceptional support I received regarding my recent request. Thanks to your efficiency, I quickly re... See more
Company replied
I really enjoy the products, yet I have to give a lower note considering the poor customer service with my recent purchase. Not only do you have to do the research for them, you aren't informed about... See more
Company replied
Great customer support , very responsive and helpful for my issue. Thank you.
Company replied
Company details
Written by the company
Tommee Tippee provided baby feeding, changing and play time products worldwide
Contact info
United Kingdom
- tommeetippee.com/fr-fr
4.2
Great
846 reviews
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Great customer support
Great customer support , very responsive and helpful for my issue. Thank you.
March 25, 2026
Unprompted review
Reply from Tommee Tippee FR
Hi Cecile,
Thank you for taking the time to leave a review today.
It is great to hear the team were able to provide great customer support and were helpful during your enquiry.
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
The customer team is great
The customer team is great. Florence helped us with a damaged milk heater. Super quick, diligent and efficient!
February 11, 2026
Unprompted review
Reply from Tommee Tippee FR
Hello Toni.
Thank you for taking the time to leave your feedback.
We are so happy to hear that the Customer service you received from Florence was super quick and efficient, and she was able to get the issue resolved for you.
We will certainly be passing your kind words on.
We hope you continue using our services and products in the future.
Best Wishes.
Tommee Tippee.
Great products, grate assistance!
Customer care was great, I had some issues with two bottles I ordered form Amazon and after listening to my problem the assistant sent me two new bottles for free. Thanks Tommee Tippee!!
October 17, 2025
Reply from Tommee Tippee FR
Hi Lorenza,
Thank you for taking the time to share your feedback on your experience!
We are pleased to hear that your query was resolved swiftly with some new bottles on their way to you. We are glad to hear that you have received excellent customer service and that you felt listened to, this is very important to us! We are ever so happy that you are satisfied with the service you received.
Wishing you all the best,
Tommee Tippee
Great customer service
I called the support service today because I had no news from an order I made recently.
The person I talked to understood my problem and was very efficient to solve it.
October 28, 2025
Unprompted review
Reply from Tommee Tippee FR
Hello Julie,
Thank you for your feedback.
We are very pleased to know your query was handled efficiently by one of our Parent Care Specialists and that you are happy with the service you received.
Please do not hesitate to contact us should you need any further assistance at all with your order or the items purchased.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee FR
Hi Ilaria,
Thank you for taking the time to leave a review today.
It is great to hear you had such a positive experience speaking with us.
Best Wishes,
Tommee Tippee
Reply from Tommee Tippee FR
Cher Noé,
Nous vous remercions d'avoir pris de votre temps pour nous laisser un avis très favorable sur le service que vous avez reçu lors du mauvais fonctionnemment de votreproduit Tommee Tippee. Nous vous réjouissons d'avoir pu vous porter l'aide et l'assistance dont vous aviez besoin.
Nous vous souhaitons une excellente journée, espérant vous revoir bientôt sur notre site.
Cordialement,
Tommee Tippee.
refund not received for an amount of…
refund not received for an amount of 17.99 EUR
it's very hard to receive a response from
Tommee Tippee FR
October 13, 2025
Unprompted review
Reply from Tommee Tippee FR
Bonjour Erwann,
Nous sommes désolés d'apprendre que vous n'avez pas reçu votre remboursement et que vous avez eu des difficultés à nous contacter.
Nous sommes heureux de voir que cela a maintenant été résolu pour vous.
N'hésitez pas à nous recontacter si vous avez besoin d'une assistance supplémentaire.
Tommee Tippee
I highly recommend !
I'm about to become a mom and I've been doing research for the best products. After ordering I realised that most of them were from Tommee Tippee. I needed assistance to figure out how some of them work. Called the Customer Service, they were wonderful : answered immediately, were patient with me and explained everything I needed to know. I highly recommend !
October 3, 2025
Unprompted review
Reply from Tommee Tippee FR
Hi Mag,
It is great to hear you have had a positive experience with us, it was a pleasure to be able to assist with you your query. Thank you for taking the time to provide us with your feedback and for recommending us!
-Tommee Tippee
Excellent customer service
I really like their products and I was very satisfied with the service I received from Sophie K and Rowan from customer service. They were very kind and helped me when I had issues with the LetsGo bottle warmer.
July 2, 2025
Unprompted review
Reply from Tommee Tippee FR
Hi Ambra,
Thank you so much for your kind words! We're thrilled to hear you love our products and that Sophie K and Rowan were able to support you so well with your LetsGo bottle warmer.
We’ll be sure to pass on your lovely feedback to them, it’ll mean a lot! If you ever need anything else, we're always here to help.
Have a lovely day
Kind Regards
Tommee Tippee
Reply from Tommee Tippee FR
Hi Fabien,
You're so welcome, and thank you for the lovely feedback. 😊
We are always here if you need anything else.
Reply from Tommee Tippee FR
Bonjour Sebastian
Merci pour votre avis. Nous sommes très heureux que vous soyez satisfait de notre service client.
Notre équipe est formée pour être à l'écoute et répondre rapidement aux besoins de tous nos clients.
Cordialment
Tommee Tippee.
Exactly what I needed
Exactly what I needed, it keeps my baby feeder warm for a long time .
March 3, 2025
Reply from Tommee Tippee FR
Hello Edith,
Thank you for taking the time to provide us with your feedback, we appreciate it.
We are pleased to hear you are happy with your product.
Best wishes,
Tommee Tippee
Perfect customer experience
Perfect customer experience, package was delivered in 2 days, a gift was missing but extremely efficient customer service, it was sent right away ! Thanks !
January 28, 2025
Unprompted review
Reply from Tommee Tippee FR
Hello Sarah,
Thank you for taking the time to leave a lovely review regarding your experience.
We are thrilled to hear that you received excellent customer service and that you found this to be the perfect experience. We are glad to hear that your missing free gift from your order was resolved with this being sent to you. We are happy to hear that you are satisfied with the service!
Wishing you all the best,
Tommee Tippee
Poor and dysfunctional customer service
I really enjoy the products, yet I have to give a lower note considering the poor customer service with my recent purchase. Not only do you have to do the research for them, you aren't informed about what's going on and have a new contact for every email sent. The customer service really gets me thinking about ordering with them again as it's such an ordeal.
January 20, 2025
Reply from Tommee Tippee FR
Good Evening,
Thank you for taking the time to leave a review on your experience with our customer service team.
We are sincerely sorry that you feel this way as we have different agents so that we can try and respond to you as quick as possible. We are very sorry to hear that you had not been informed or updated in this matter and we apologise for any inconvenience caused by this.
I can see that your query has been resolved in regards to your order and we are pleased to hear that this has been resolved.
If you wish to contact us to discuss this further or regarding a future correspondence, please see the link below to contact us.
Contact Us | Tommee Tippee UK (https://www.tommeetippee.com/en-gb/contact-us)
Best Wishes,
Tommee Tippee
Phonecall
I called Tomme Tippee's assistance because I never received my package. I was on the phone with Jonathan and he was very understandable and kind. I am glad I resolved my problem with him ! Thank you Jonathan !
January 15, 2025
Unprompted review
Reply from Tommee Tippee FR
Bonjour Pauline.
Merci pour votre avis. Nous sommes très heureux que vous ayez eu une bonne expérience avec nos agents du service client.
Nos agents sont formés pour être professionnels en étant attentifs et réactifs dans toutes les situations.
Cordialment
Tommee Tippee.
Ultra light stay put pacifier
My baby loves the ultra light stay put pacifier. She will keep it in her mouth actually and not spit it out definitely a game changer.
January 4, 2025
Unprompted review
Reply from Tommee Tippee FR
Hi Paige,
Thank you for your fantastic feedback. We are glad to hear that the Ultra-Light Stay Put Pacifier has been a game changer for your baby. Knowing she keeps it in and doesn’t spit it out is wonderful to hear, it’s exactly what we designed it for.
Warm regards,
Tommee Tippee
They went above and beyond to get me…
They went above and beyond to get me replacement bottles when all the ink measurements had rubbed off very nice about it and efficient!
October 9, 2024
Unprompted review
Reply from Tommee Tippee FR
Hi Zayne,
Thank you for taking the time to leave a review today.
We’re sorry to hear that your bottles have faded, but we’re delighted that our customer service team was able to assist you efficiently and resolve the issue so quickly.
Wishing you all the best.
Kind regards,
Tomme Tippee
Reply from Tommee Tippee FR
Hi Hilaric,
Thank you for taking the time to share your feedback with us.
Thank you for your feedback. We are delighted that you had a great experience with our customer service team and Honor was able to assist you.
Kind regards,
Tommee Tippee
Client support
Of course! Here's the translation:
---
Hello,
I wanted to express my gratitude for the exceptional support I received regarding my recent request. Thanks to your efficiency, I quickly received the XL trash bin. Although the clip that holds the lid arrived broken, I am impressed by the responsiveness of your customer service, which addressed my issue within an hour of my request and resolved it promptly.
Thank you very much for your professionalism and high-quality customer service.
Best regards
Joe
August 8, 2024
Unprompted review
Reply from Tommee Tippee FR
Hello Joe,
Thank you for your feedback. We are delighted that you had a great experience with our service with getting your XL trash Bin resolved and sent to you.
We hope you continue to use our service in the future.
Best wishes,
Tommee Tippee.
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