Tommee Tippee UK Reviews 

I emailed as my autistic son started using a sports bottle from tommee tippe but its old stock but the agent is sending me a bottle that might work Nicholas was absolutely brilliant

I was gifted a preloved breast pump but a few bits were missing i contact tommee tippee through facebook and spoke to Debbie and Cienna very professional and understanding and the replacements have been ordered.
Thankyou both so much for your help and amazing customer service.

Florence and Izzy were brilliant at helping resolve my issue and it was sorted very quickly. Very pleased with my experience.

I had a faulty portable feed maker and I reached out to the customer service and I had help from Izzy, Cienna, Nicholas and Antony who were all such great help. I provided photos and videos of the feed maker not working and even though I responded late the to being busy, I still heard back from them within hours and a replacement is currently on the way.
I am extremely grateful for the help and couldn’t recommend them more

We’ve used a few tommee tippee products now and the quality is very good. Their ‘Letsgo’ portable bottle warmer has been a life saver. We warm breast milk from fridge temperature to 45 degrees and it can do that 2.5 times on a charge which is good. Heating from room temp or from fridge to 37 degrees will obviously get you more feeds but has been brilliant for our use. We recently had a silicone gasket break on the bottle warmer and needed a new one, contacted Tommee Tippee and they sent one out free of charge as goodwill. Great service

Had a faulty cup bought from Amazon, and the customer service from both Florence & Nick was absolutely perfect in every way, they were helpful and understanding and I could have asked for any better communications. They sent out replacements quickly. Simply amazing :)

Over the last three months, my experience with this company has been incredibly frustrating and disappointing.

I purchased a machine that repeatedly failed to make bottles as intended. After reporting the faults, I returned the original machine for assessment. Rather than resolving the issue, I was sent a replacement machine, which also developed faults. I then had to return that machine as well. In total, I have returned two separate machines, yet I am still left without a working product.

I was told that the machine returned to me today was my original machine. However, this is simply not true. The batch code on the machine I received is different from the batch code on the machine I originally sent back, and I have photographs proving this. Despite providing this evidence, I have continued to be told that it is my original machine, which raises serious questions about the accuracy of the information I have been given.

The machine also arrived back in the exact same box that I used to send it back on Monday, making me question how thorough the assessment process actually was.

At 1:00 pm today, I emailed the company with video evidence showing that the machine still would not make a bottle. Four hours later, at 4:00 pm, the exact same fault was still present. The Hot Shot temperature warning had still not cleared after four hours, meaning the machine remained unusable and I was unable to prepare a bottle for my baby.

A machine that remains locked out for hours and cannot prepare a bottle is clearly not functioning as intended. In my view, this raises serious safety concerns, particularly when parents rely on it to feed their babies.

Over the last three months, I have spent countless hours emailing customer services, returning two machines, providing photographs and videos, and repeatedly explaining the same faults. Despite all of this evidence, I have continuously been told that “no fault was found” and refused the refund I requested, even though I still have a machine that does not work.

As a customer, I feel completely let down. Instead of resolving the issue, I have been left without a reliable product, without the refund I believe I am entitled to, and unable to rely on a machine that is supposed to make feeding my baby easier.

Based on my experience, I cannot recommend this company. The after-sales service has been extremely poor, communication has been inconsistent, and despite me returning two faulty machines and providing overwhelming evidence that the faults persist, the company has continued to deny there is a problem. I would strongly advise anyone considering buying one of these machines to think very carefully before doing so.

*** replying to your generic response to my review. I have responded, yet you still have not given me the results and continue to take time refunding me!

Terrible customer service. Explained the perfect pro machine is faulty. Being asked to record videos to prove the error. Why would I out of my way to call up and complain if there wasn't something truly wrong? I have a 5 week old child. It's taken me 5 weeks to get round to making that call. Don't appreciate being talked to like I'm an idiot and can't set up a machine with step by step instructions. It's faulty. I simply want to return and get a refund. Also got told I'd get a call back. Instead I got an email- when do I have time to email!? For a company that provides goods for babies I am shocked at the lack of empathy and understanding for mums who are completely rushed off our feet and burnt out!!!

I’ve been using multiple Tommee Tippee products for my baby and have no issues whatsoever.
When the nail filer heads wore out - I just had to speak to a customer service executive named Florence over a chat and was immediately issued with spare heads to my address.
Great customer service and fantastic quality products.
Thanks Tomme Tippee and special thanks to Florence for your service.

The tomee tippee day and night machine is a dangerous disgrace of a product, when setting it up, it clearly stipulates on the machine to add boiling water, yet the instructions stipulate to add cold water, you can easily add boiling water to the machine and subsequently damage the filter, making it dangerous for babies to have. This truly is a mismatch of terrible information where one conflicts with the other. This company needs to be sued if any child becomes ill through their product.

In addition, there are so many negative reviews about these machine products and I am not surprised, it's likely that tomee tippie have got these manufactured on the cheap, maximising their margins and not giving any care towards their customers.

Update: refills are also a nightmare to get hold of, no one stocks them on Amazon, likely down to such few people owning them because they are such a garbage product. Seriously, tommee tippie is tipping me over the edge.

What a disgrace of a company.

Spoke with Debbie.
Great customer service, clear, empathetic and helpful. Great experience and solution. Thank you!🥰

Have purchased a lot of tommee tippee products since having my daughter however the new anti colic bottles I purchased were leaking. Contacted customer services via online chat spoke with Nicholas and the issues was resolved immediately and a new order placed for replacements bottles. Great products and great customer service.

Debbie was very helpful great customer service very happy .

Contacted the live chat on the website and spoke to Nicholas G, this was due to having Tommee tippee natural start bottles I have used for only 2 months and the print on the bottle including the measurements wearing off, he was very helpful went through all the necessary information about the bottles and how we use them and then proceeded to offer to send out replacements for all 6 bottles we have, very happy with this outcome

I have personally used Tommee Tippee products with my own kids. Today I had a question in regards to a friend and I contacted the company through Facebook. I got put in contact with Nicholas G and they where amazing. So quick to respond and beyond helpful

Nicholas, Izzy and Jo were very responsive and greatly helped with our query. They sent a replacement product when the spare part we needed was not available. Thank you!

Excellent customer service! My flask issue was resolved quickly, professionally, and without any hassle. The support team was friendly, responsive, and genuinely cared about helping. Thank you, Tommee Tippee!

Broken perfect prep machine on arrival, was not able to use it at all. Dissapointing and unreliable when we have a new baby to care for. Nowhere to get product support or a new unit on the weekend.

Really left me stuck in a bad place with a newborn to look after

I purchased the RapidCool expecting it to make preparing bottles on the go easier, but unfortunately my experience has been disappointing.

The main issue is that the temperature indicator isn’t reliable or as clear as advertised. It can be difficult to tell when the bottle is actually safe to use, which isn’t something parents should have to second guess when preparing a feed for their baby. As a result, I’ve lost confidence in using the product.

I have also found the display itself difficult to use, making what should be a simple process more stressful than it needs to be.

What has added to my frustration is the lack of a customer service email address. Not everyone has the time to sit on live chat or answer phone calls, especially with a young baby. It would be much more customer friendly to offer an email option so customers can explain issues in detail and keep a written record of conversations.

Overall, the idea behind the product is great, but the execution has let it down. I hope Tommee Tippee reaches out to discuss this feedback, as I would appreciate the opportunity to resolve my concerns directly.

Contacted customer services on Facebook with a question, had a really helpful and very fast response, answered my question and helped to find a solution to my problem, spoke to Martin who was very understanding and went above and beyond to help me out on a Friday evening. Fantastic customer service