Debbie in customer care was extremely helpful today. No sitting on hold, no being asked to repeat yourself, just straight to the issue and resolution. Very happy with the outcome and it was a complete... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beverley was a huge help to me after my initial product turned faulty, she arranged for a replacement to be sent out. Upon arrival, the delivery person took a picture of the box as it was extremely da... See more
Company replied
I honestly couldn't rate a company more and Antony who I dealt with was so helpful! I messaged on the chat as I was gifted the gro egg which has been really useful and the cable was damaged so wanted... See more
Company replied
I contacted tommee tipper regarding an issue that appeared with my portable feed maker. They responded very quickly just needing proof of purchase and some questions answered regarding the product. An... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Absolutely amazing customer service
Absolutely amazing customer service, contacted them through Facebook messenger and my query was dealt with straight away by Cienna who was fantastic. Best customer service I have ever received by far!
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Sophie,
Thank you for your feedback.
We are delighted to hear that Cienna was able to assist you with your query and dealt with this straight away.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Elise,
Thank you for your feedback.
We are delighted to hear that Florence was able to assist you with your query.
We pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Great customer service
Great customer service. We use so many tommee tippee products daily
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lauren,
Thank you for leaving a review of your experience with our Parent-care Specialists.
We are so happy to hear they provided great service and you love so many of our products!
Best wishes,
Tommee Tippee
Great product and customer service
I like the glass bottle products and also received great customer service. My query was handled by Florence, Tom and Martin who dealt with it in a friendly, professional and timely manner.
September 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Florence, Tom and Martin.
We are so pleased to hear they were all friendly when assisting with your query and get everything resolved in a timely manner for you.
Best wishes,
Tommee Tippee
Fantastic customer service!
Fantastic customer service!! A small issue which was rectified really quickly.
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to share some feedback.
We're thrilled to hear how satisfied you are with the service provided to you and we could not be happier to hear this! We're pleased to hear that your query was resolved swiftly and that you are delighted with the experience you have had with our Parentcare Specialists.
If you ever need any further assistance, please do not hesitate to reach out to us!
Wishing you all the best,
Tommee Tippee
Excellent help from Susie today
Excellent help from Susie today, sorted our issue within minutes.
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Alan,
Thank you so much for the 5 star Trustpilot review.
We are so pleased to hear that you are very pleased with the service provided by Susie.
We appreciate the comments about how great the service was and how this was dealt with quickly.
Kindest Regards.
Tommee Tippee.
I have a problem with the bottles I…
I have a problem with the bottles I purchased and Thomas who I spoke to online was nothing short of amazing thank you so much for sorting this for me
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Megan,
Thank you for taking the time to leave a review of your experience with Thomas.
We are so pleased to hear how amazong he was when helping out with your bottles.
Best wishes,
Tommee Tippee
If I could give six stars, I would! ⭐⭐⭐⭐⭐⭐
If I could give six stars, I genuinely would!
Our Tommee Tippee Perfect Prep machine jug accidentally fell and broke on a Sunday evening, including the lid. This meant it was no longer safe to use to prepare milk for our daughter, which understandably left us feeling stressed and worried about what we were going to do, especially as we couldn’t find any replacement parts online.
Late that evening, I contacted Tommee Tippee through their AI chat service, explained the situation, and a support ticket was raised and passed to the relevant team.
Then, at 8.30am on Monday morning, I received a message from Patient Care Specialist, Antony, who immediately reassured me that he would do his best to help. He asked for a few details about our Perfect Prep machine, including the model and batch number, which I provided straight away.
Antony came back promptly and, as a gesture of goodwill, offered to arrange a replacement jug and lid completely free of charge, an item that would normally cost around £20.
I then received an official order confirmation from Tommee Tippee confirming that the replacement would be delivered within 3–5 days.
And the best part? All of this was sorted by 11am on Monday morning! From initially contacting them late on Sunday evening to having a solution in place just a few hours later.
Antony was absolutely fantastic throughout. He was genuinely keen to help, communicated promptly and, most importantly, took ownership of the issue and found a solution that gave us real peace of mind. As parents, being able to safely prepare our daughter’s milk is obviously incredibly important, so his help genuinely made a stressful situation so much easier.
If Antony is an example of the level of customer service Tommee Tippee provides across the wider team, then they really do have an outstanding customer care team.
A huge thank you to Antony and Tommee Tippee, you’ve gone above and beyond! 👏
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Hafy,
Thank you very much for taking the time to leave such a positive review for our Parentcare Specialist Antony 🙂 We will be sure to pass on your kind words.
It is great to hear that the service you received not only met, but potentially exceeded your expectations and made a stressful situation easier.
We hope you continue to have positive interactions with us moving forward.
Best Wishes
Tommee Tippee
The speed of response and resolution…
The speed of response and resolution from the parent care team was nothing short of exceptional.
Our single hand pump didn't not fit and the team promptly dispatched additional horns to fit the device for my wife.
Fantastic service, thank you Beverley and Florence.
September 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are thrilled to hear you received exceptional customer service from our parentcare specialists Beverley and Florence, and they were able to fully assist with your query and send out additional horns for your device.
We fully understand how important these parts are so you will be able to continue with your feeding journey.
We will certainly be passing your kind words on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
AI is incredibly annoying
The bot kept providing me with “null” ticket reference for my query. And then forgot the whole chat (several times).
What an absolute waste of time.
It seemed to understand everything excellent, and would’ve been great. But it just couldn’t actually finish the task, but thought it did.
September 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Neil
Thank you for taking the time to leave us this feedback.
We are sorry to hear that you experienced this issue with our chatbot and completely understand how frustrating this must have been for you.
We are constantly looking to improve our service and your feedback will go a long way to fix any issues you were facing with our chatbot to avoid this from happening again.
One of our Parent Care Specialists has reached out to you via email so we can help you, and we hope to hear back from you soon.
Your perfect prep pro machine is shit
Your perfect prep pro machine is shit. It’s a waste of £200. I bought one yesterday and after multiple attempts I still haven’t made 1 bottle because of the ‘ cold tap water being too warm’ warning. I’ve tried cold water from the fridge and tried adding a bloody ice cube! What kind of machine needs an ice cube to work! If it’s incapable of making a bottle from cold tap water it needs recalling and fixing. I’ve read some comments on ‘It’s for safety’ but it should have some kind of programming to make it work properly. Really disappointing and an awful purchase. I’ll be looking at getting a refund for this shit machine. All the complaints for this machine are valid… what an awful experience
September 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nadia,
Thank you for taking the time to leave us this feedback for our Perfect Prep Pro.
We are sorry to hear that you have been facing this issue with the machine, and we can only imagine how frustrating this must be for you.
The temperature warning you are experiencing is a built-in safety feature to prevent a feed being dispensed that could be potentially unsafe for little one, Still we understand that you have purchased the machine for convenience when making a feed, and it has been making life that much harder.
We have requested your email on Trust pilot so that we can support you further with this but in the meantime you can contact us at https://www.tommeetippee.com/en-gb/pages/contact-us
We hope to hear from you soon.
Bad customer service
Bad customer service, bad choice of delivery company to deliver products, bad return process- need to print labels ( for gods sake its 2026 why printer is still required) and no collection available for large items available. Absolute non sense. Do not recommend
September 19, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Liza,
Thank you for taking the time to leave this review. We appreciate all feedback provided to us.
We understand how frustrating it can be when you are not happy with a product and wish to return it, but there is not a clear path on how to do so.
We would like to support you further with this but have been unable to obtain your email from Trustpilot, Please contact us at https://www.tommeetippee.com/en-gb/pages/contact-us
We hope to hear from you soon.
Martin on the customer service live…
Martin on the customer service live chat helped me tonight. He was responsive, communicative, really polite and helpful. Knew exactly what I wanted from the photo I sent and helped me to the best of his ability, even though our pump is a few years old and now discontinued. Thankyou so much :)
September 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jess,
Thank you for taking the time to leave a review, it is very much appreciated.
We are very happy to hear Marting was responsive, communicative, polite and helpful as well as helping you to the best of his ability.
We will be sure to feed this back to Martin.
We hope you continue to use our products.
Best wishes.
Tommee Tippee.
Customer service is excellent
Customer service is excellent! Jo was so helpful. The electric nail file is totally worth the money!
September 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Olivia,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how helpful she was when helping with your query about your Electric Nail File.
Best wishes,
Tommee Tippee
The customer service was excellent
The customer service was excellent, my parcel was badly damaged. Beth arranged for my parcel to be picked up the next day and a new parcel is being sent out.
September 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Claire,
Thank you for taking the time to leave a review of your experience with Beth.
We are so pleased to hear how excellent she was when assisting with arranging for a new order to be sent out to you.
Best wishes,
Tommee Tippee
Great service from Susie today
Great service from Susie today, bought a cooling flask and stopped working straight away, replacement being sent for free 😁
September 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Craig,
Thank you for your feedback.
We are delighted to hear that Susie was able to assist you with your query and send you out a replacement flask.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a slight issue with my delivery…
Had a slight issue with my delivery when I reached out I spoke to Antony and he was great in getting it all sorted out for me! The best customer service at Tommee tippee :) Much appreciated
September 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Paula,
Thank you so much for the lovely 5 star Trustpilot review.
We are sorry to hear that there was an issue with your order, but also glad to hear that you recieved the help you need to your order issue.
Your review will be fedback to Antony, who will really appreciate you doing this.
Please reach out if you need anything else again.
Amazing customer service!
Our nursery lost one of the lids to a Tommee Tippee bottle and I thought I would see if Tommee Tippee had a replacement as there wasn't anything on the website. Unfortunately there weren't any lids in stock but they instead sent out a small bottle where the lids would fit our larger bottle. Amazing customer service! Customer for life!
September 18, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you so much for the lovely 5 star trust pilot review.
Its really lovely that you advised we have offered Amazing cusomer service.
We really appreciate your feedback about the service that you have recieved.
We were glad to help and sorry that we were not able to send the lids that you needed, but happy that a suitable resolution was gained so that you can continue using bottles.
Kindest Regards.
Tommee Tippee Query.
Double electric breast pump amazing help!
Double electric breast pump only comes with a. Single flange size, I couldn't find any online to purchase so I contacted Tommy tippee directly and they where kinda enough to send out the additional sizes free of charge Sorted out my issue very fast, was very polite and don't waste time 🙂 will definetly be reaching out In future if any more queries
Beverley was an amazing customer service rep Thanks again!
September 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ryan,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Beverley was so polite and was able to arrange some new flanges so quickly.
We will make sure to pass your kind words along to her.
Best wishes,
Tommee Tippee
Really great customer focus
Really great customer focus. I've asked about getting replacement nail filer heads and different breast pump horn sizes and they have always been helpful and sent them out to me for free.
September 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Bon,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialists were able to assist you with your query and sent you out replacement nail file heads and different horn sizes for your breast pump.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
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