Tommie tippee prep machine a fantastic machine complete life saver we have had ours for 6 1/2 years regular cleaning new filter every 3 months with my childs additional needs can tastes the difference... See more
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Wonderful customer service. Antony is an absolute gem! Our let’s go bottle warmer lid got damaged and although they don’t do it as a spare part he could point me in the direction of an alternative and... See more
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Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈 Couldn’t ask for better service. Did an online chat with Antony and he has... See more
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Exceptional customer care. I had to contact due to a faulty display on the rapid cool and Florence was lovely and issued a replacement. Very grateful indeed as I literally could not cope leaving the... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Had a problem with leaking on the big…
Had a problem with leaking on the big kids bottles, and Beth help me with the issue straight away. They sending me out one to replace the broken one. Very helpful
July 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Shannon,,
Thank you for providing us with your feedback.
We are pleased to hear that Beth was able to help and support you straight away.
Hopefully you continue to use our products in the future.
Best wishes,
Tommee Tippee
Contacted the support team this…
Contacted the support team this afternoon and spoke with Debbie, she was able to very quickly answer my call and get to the bottom of my issue. one very happy customer thank you for your time Debbie!
July 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve your issue quickly and leave you with such a good impression.
We will be sure to pass along your kind words to Debbie.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Most temperamental machine
We bought the Tommee tippee perfect prop pro, it is an ultimate waste of money, the most temperamental machine there is, it doesn’t dispense the water if the room temperature is “above a certain point” (that temperature point is something I still can’t determine), we called team and they suggested to keep the tank of water in the fridge! And they won’t send someone to fix the problem nor will they replace it (I would prefer it if they would just take it back and give me the money I spent) . Please go for other options in the market and don’t waste your money on this
June 30, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samith,
Thank you for taking time to leave your feedback on your experience with the Perfect Prep Pro.
We are sorry to hear you are having difficulty with it during the hotter weather, we designed it with a temperature sensor as a safety feature to prevent a feed from being too hot for your little one.
We would be happy to continue to look into this with you, unfortunately TrustPilot has not provided us with your contact information so if we could kindly ask you to get in contact with us. https://www.tommeetippee.com/en-gb/pages/contact-us
Warmest Wishes.
Tommee Tippee.
Great customer service team
I wanted to buy replacement file pads for the electric nail file and got in touch with the customer service team.
I cannot fault them at all. They have been quick to respond and made sure I got what I needed sent to me immediately. I was sent an entire replacement nail file. 5 stars to their customer service team!
The only reason I’ve dropped a star is because I would’ve preferred to just buy the replacement parts as I feel replacing the entire file is unsustainable and wasteful. I hope that their website offers the option to purchase just the replacement parts in the future.
June 19, 2026
Reply from Tommee Tippee UK
Hi Maria,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help quickly get that replacement out to you and your little one.
We will be sure to take on your comments about the sustainability of replacement heads and are looking to have the heads back in stock soon.
Please do not hesitate to reach back out should you ever require any further assistance.
Warmest Wishes,
Tommee Tippee.
Perfect Prep machine
I am extremely disappointed with the new Tommee Tippee Perfect Prep machine. Whenever my house is even slightly warm, the machine refuses to work. I’ve followed all of the guidance, including keeping the water tank in the fridge before using it, but it still regularly fails.
As a parent of a newborn, the last thing you need is a bottle prep machine that you can’t rely on. Because of this issue, I’ve had to spend hundreds of pounds on ready-made formula bottles over the last five weeks just to make sure my baby could be fed safely.
A product like this is supposed to make life easier for parents, but instead it has caused nothing but stress, frustration and extra expense. For a well-known brand like Tommee Tippee, I expected a reliable product, especially considering the price.
I would not recommend this machine based on my experience unless Tommee Tippee addresses these issues. Parents need a product they can depend on, regardless of whether their home is slightly warm.
July 24, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Michaela,
Thank you for taking the time to leave this feedback for us, We are sorry to hear that you have been facing this issue with your PerfectPrep machine.
We love the warmer weather, but your Perfect Prep may not and sometimes needs a little more attention. There is a probe in with machine that is constantly checking that the water dispensed will create a safe feed for your little one.
Because of this, If the tank temperature reads as outside the required temperature then the machine will signal a temperature warning and stop dispensing, this is a safety feature we have added to the machine. Don't worry though, we have lots of support available to get you back to feeding your little one with ease.
To bring the temperature down, you can top the jug up with fresh, cold tap water, or you can even add some ice cubes. We designed the jug in a way that means you can place it in the fridge to keep it cool, just remember to take it out of the fridge and wait around 15 minutes to let the water get to a suitable temperature before dispensing.
We would love to support you with this further, but we can not see your details on TrustPilot, Please can you contact us through Contact Us | Tommee Tippee (https://www.tommeetippee.com/en-gb/pages/contact-us)
Best wishes,
Tommee Tippee
Morgan handled my problem efficiently…
Morgan handled my problem efficiently and successfully; offering a replacement.
Would prefer a phone conversation but the online chat did the job.
July 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi KC,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able t help resolve your problem quickly and get that replacement out to you.
We will be sure to pass along your kind words to Morgan.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee
I had a problem with one of the item
I had a problem with one of the items I had brought. Cienna, Debbie and Marti helped resolve this issue and sent me a replacement. It was really easy and it was all resolved within the same day. Very happy with the customer service I was given
July 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Emma,
Thank you for taking the time to leave some feedback on your experience with us!
We're so glad to hear that your query has been resolved swiftly by our Parentcare Specialists and that you have found this to be really easy and efficient. We're delighted to hear how satisfied you are with the service provided, and we hope you continue to love our products as much as we do!
If you need any further assistance, we're always happy to help.
Warm Wishes,
Tommee Tippee, and
5* service!
5* service!! Honorine, Nicholas and Martin were a great help and very attentive when trying to find a replacement piece for a breast pump. My only issue would be the ability to get in contact in the first place. I couldn't find an easy way to contact the company and ended up contacting through a French chat bot. But I wrote my issue in English and got a timely reply back through my email. In English.
July 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Chiara,
Thank you for taking the time to leave a review today.
We do apologise to hear you were not able to easily reach out and you can find out contact page here: https://www.tommeetippee.com/en-gb/pages/contact-us should you need to reach out in the future.
However, it is great to hear that the team were able to work together to give you such a personal response ensuring you felt heard during your interaction with us.
Please do not wait to reach out if you need anything else!
Best Wishes,
Tommee Tippee
I spoke to a lady called Debbie today…
I spoke to a lady called Debbie today who was fantastic and dealt with my query so well and in a timely manner. All resolved and really gratefully of such good customer service. Thank you.
July 23, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Kacie,
Thank you so much for taking the time to leave such a lovely review!
We are delighted to hear our Parent-Care Specialists were able to assist you, we will be sure to pass your kind words back to Debbie.
Warmest Wishes,
Tommee Tippee
I had an issue with my perfect prep…
I had an issue with my perfect prep machine -I purchase all Tommee tippee items as there always good quality. it was resolved very quickly I dealt with Beverly she couldn’t have been kinder and more understanding great expierance.
July 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Cameron,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists are able to help quickly resolve your issue and with empathy and understanding.
We will be sure to pass along your kind words to Beverley.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The best baby products at a great…
The best baby products at a great price, with quick delivery
October 29, 2025
Reply from Tommee Tippee UK
Hi Alan,
Thank you for taking time to leave your review.
It is always a pleasure to hear that our products meet with Parent and Carer approval and that we could get them out to you so quick.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Antony was a pleasure to deal with.
Antony was a pleasure to deal with.
Helped me with an issue I was having with my product in an efficient manner.
Thanks so much!
July 22, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jamie,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to be of help in resolving your issue and leave you with such a great impression.
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Great customer experience
Great customer experience, my product had a fault and they sent another one straight away.
July 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lucy,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists can be of help in resolving your issue quickly.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
Very helpful and quick costumer…
Very helpful and quick costumer service. Nicholas was really kind and happy to help.
Thank you
July 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Zaynepa,
Thank you so much for taking the time to leave this lovely review for us.
We are so happy to hear that Nick was so helpful and quick to resolve your issue.
We will be sure to pass your kind words along to him.
Please do not hesitate to contact us again should there be anything else we can help with in future.
Best wishes,
Tommee Tippee
Disappointing
I purchased starter sets that came with the Size 0 Advanced Anti-Colic+ nipples (teats) for my grandson here in the United States. Regardless of where they’re manufactured, I bought them in the U.S., yet I’m now being told that I can’t purchase additional Size 0 nipples because they won’t be shipped here.
My grandson is almost five months old and still cannot tolerate the next flow rate without choking. Every baby develops differently, and not all American babies are ready for a faster flow at the same age. The Size 0 nipples have been essential for him.
The standard Tommee Tippee Anti-Colic bottle nipples have a flattened tip, and they simply don’t work well for his tummy issues. The Advanced Anti-Colic+ bottles have made his tummy pain significantly better, but now I can’t replace the nipples.
I’m not asking for a special discount or exception—I don’t care what they cost. I simply want the ability to purchase a product that was already sold to me in the United States.
My other daughter is expecting my second grandchild soon, and after seeing this experience, she’s reluctant to try Tommee Tippee products at all. It’s disappointing that a product that was available here is no longer accessible to families who genuinely need it.
I hope you’ll reconsider making the Size 0 Advanced Anti-Colic+ nipples available for purchase in the United States. Many babies have feeding challenges, parents and grandparents should have access to the products that work best for their individual needs.
April 10, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Grammy,
Thank you for taking the time to share your feedback with us.
I’m sorry your experience has not been satisfactory. Unfortunately, our US stock is limited, however we'd love to chat with you again ask kindly if you could reach back out to us.
Warmest wishes.
Tommee Tippee.
Needed a replacement straw for trainer…
Needed a replacement straw for trainer bottle as ours went down the drain when I was washing all the individual parts 🙈
Couldn’t ask for better service. Did an online chat with Antony and he has sent the parts out to me once I showed proof of purchase. Extremely helpful, otherwise it would’ve been another baby product wasted!
I also can’t speak highly enough of the prep machine and the uv steriliser in the tommee tippee range. Liver savers when it comes to hungry babies and quick and efficient sterilising bottles!
Thank you.
July 21, 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Joanne,
Thank you for taking the time to leave such a lovely review.
We’re thrilled to hear that Antony was able to assist you and help resolve the issue. We’ll be sure to pass on your kind feedback to him.
It’s wonderful to know that you trust our products, and we truly appreciate your continued support. We look forward to being part of your parenting journey and hope you continue to choose Tommee Tippee in the future.
Warmest Wishes,
Tommee Tippee
Absolutely amazing customer service
Absolutely amazing customer service! I had an issue with some of my bottles and from start to finish Beth and Izzy were so kind, friendly and helpful. They asked a few questions, quickly sorted a replacement for me, and even included some travel caps after I asked about them. The whole process was easy and stress-free. Thank you both so much for going above and beyond! ❤️
July 20, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Megan,
Thank you for your feedback. We are delighted that you had a great experience with our Parent Care Specialists Beth and Izzy and will be sure to pass on your kind words 🙂️
We hope you continue to use our products in the future.
Best Wishes
Tommee Tippee
Reply from Tommee Tippee UK
Hi Jody,
Thank you for leaving a review of your experience ordering with us.
We are so pleased to hear you love the bundle and the delivery was good!
Best wishes,
Tommee Tippee
Florence at Tommee Tippee customer…
Florence at Tommee Tippee customer services team was excellent. She was friendly, understood the problem and gave pragmatic advice. I would certainly feel comfortable buying another Tommee Tippee product in the future due to the excellent customer service.
July 13, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rachel,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear how friendly and understanding she was when assisting with your query.
Best wishes,
Tommee Tippee
Excellent Customer Service and Fast, Friendly Support
I had a great experience with their customer service. They replied very quickly, were polite and professional throughout, and made the whole process easy.
I needed some spare parts, and they arranged the order for me without any fees. They were helpful, kept me informed, and made sure I got exactly what I needed.
Excellent customer service—I really appreciate the fast responses and friendly support. I would definitely recommend them.
July 17, 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Dan,
Thank you so much for taking the time to leave a review.
We’re delighted to hear you had a positive experience with our Customer Care team. It’s great to know your enquiry was handled quickly and professionally, and that we were able to arrange the spare parts you needed with ease. Providing friendly, helpful support is something we always strive for, so it’s fantastic to hear this reflected in your experience.
Thank you for your recommendation and for choosing Tommee Tippee.
Best Wishes,
Tommee Tippee
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